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UnitedHealthcare Implements Benefit Relief Measures to Assist Members, Clients and Providers Affected by Louisiana Floods

UnitedHealthcare and Optum are deeply concerned for the health, well-being and safety of everyone affected by the recent floods in Louisiana, especially those who have lost loved ones, homes and businesses. We want to ensure that plan participants who may have been affected have minimal disruption to their benefits and continue to have access to the care they may need.

To assist local members, employers and care providers who may have been affected, we are implementing a number of benefit-relief measures, which include:

  • easing restrictions on prescription refills;
  • waiving some prescription co-pays;
  • waiving pre-authorizations for care based on medical need;
  • certain out-of-network benefit coverage; and
  • financial relief measures.

We encourage plan participants to call UnitedHealthcare Customer Care for more information on specific benefit-relief measures that may be available to them based on their specific coverage plan, and for assistance on any benefit- or health-related issue.

Plan participants who have lost their medical ID cards can call 866-414-1959, 8 a.m. to 8 p.m. (in the local time zone) Monday through Friday. People enrolled in employer-sponsored and individual health plans with a smartphone can download the free Health4Me app, which provides instant access to your ID card and other important health information.

UnitedHealthcare is also offering 24/7 free emotional support through the Optum support line at 866-342-6892 (toll-free). The line will remain open for as long as necessary and is available to the entire community, regardless of their insurance care provider.

We are sensitive to the fact that there is much to do to help care for and alleviate the associated stress and uncertainty of this tragic situation and needs will evolve over time. We will continue to carefully monitor the situation and take additional actions as necessary to support Louisianans.

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