Language assistance / nondiscrimination notice

Language Assistance Notices

We provide free services to help you communicate with us. Such as, letters in other languages or large print. Or, you can ask for an interpreter. If you need help, you can request language assistance by calling the following phone numbers. 

Providers

Please call 1-877-842-3210  (TTY 711) Monday through Friday 8:00 AM to 8:00 PM ET. 

Members

Please call the toll-free phone number listed on your member ID card.

Not a member?

Please call 1-888-383-9253 (TTY 711) Monday through Friday 8:00 AM to 8:00 PM ET. 

Español

ATENCIÓN: Si habla español (Spanish), hay servicios de asistencia de idiomas, sin cargo, a su disposición. Llame al número de teléfono gratuito que aparece en su tarjeta de identificación.

Si no es miembro de UHC, llame al 1-888-383-9253 (TTY 711).

Chinese

language-assistance-notice-chinese

Nondiscrimination Notice

UnitedHealthcare Services, Inc. on behalf of itself and its affiliates does not treat members differently because of sex, age, race, color, disability or national origin.

If you think you were treated unfairly because of your sex, age, race, color, disability or national origin, you can send a complaint to the Civil Rights Coordinator.

Online:   UHC_Civil_Rights@uhc.com
Mail:       Civil Rights Coordinator
                UnitedHealthcare Civil Rights Grievance
                P.O. Box 30608
                Salt Lake City, UTAH 84130

You must send the complaint within 60 days of the incident. We will send you a decision within 30 days. If you disagree with the decision, you have 15 days to appeal.

If you need help with your complaint, please call the toll-free phone number listed on your ID card (TTY/RTT 711). We are available Monday through Friday, 8 a.m. to 8 p.m. E.T. 

You can also file a complaint with the U.S. Dept. of Health and Human Services.

Online:   https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone:   Toll-free 1-800-368-1019, 1-800-537-7697 (TDD)
Mail:       U.S. Dept. of Health and Human Services
                200 Independence Avenue, SW Room 509F, HHH Building
                Washington, D.C. 20201