Oregon required state notices

Oregon Confidential Communication Law

Effective January 1, 2016, a new “Confidential Communication” law in Oregon will allow enrollees to request that their Protected Health Information (PHI) be sent to the enrollee instead of the primary insured who pays for the enrollee’s health insurance plan. Enrollees can request that they be contacted at a different mailing address, by email, or by phone. The law requires certain insurers and third party administrators to allow enrollees to do all of the following:

  • (a) Submit the standardized form entitled “Oregon Confidential Communication Request” which can be found on the Oregon Insurance Division website of the Department of Consumer and Business Services at Division of Financial Regulation.
  • (b) Acknowledge receipt of the enrollee’s request form and respond to an enrollee’s confidential communications request; and 
  • (c) Include with the acknowledgement any information the enrollee needs about the effect of the request and the process for changing the status of the request.

If you have any questions, please call the member phone number on your health plan ID card.