Virtual visits

Talk to a health care provider from your computer, tablet or smartphone

What is a virtual visit? It may be a term you’re hearing more often. That’s because the use of virtual visits, also known as telehealth, has expanded recently, offering people more ways to connect with a health care provider from home or work. During a virtual visit, you use digital technologies, like your smartphone, tablet or computer, to talk with a provider. You can get treatment options and even prescriptions for medications, if needed.

UnitedHealthcare offers members options for virtual visits with local providers or by using UnitedHealthcare’s preferred national providers. For benefits coverage information, please sign in to your account. Let’s go over some of the basics about virtual visits and how they work.

Are virtual visits covered?

Virtual visits may be covered by your health insurance in a similar way to an office visit with your doctor. Depending on your benefit coverage, you may be able schedule a virtual visit with a local provider or have a virtual visit for primary care, therapy, specialty care or 24/7 with a national provider for urgent care or when your provider is not available. Sign in to your account or call the number on your member ID card to check your benefits for virtual visit coverage. Below are some options that may be available, based on your health plan.

Virtual care may include in-network virtual visits for medical, mental health, physical therapy, occupational therapy, speech therapy, chiropractic, home health, vision, hearing and dental services.

Are virtual visits covered?
Insurance type Virtual visit options
Members with health insurance through work
Individual and Family (ACA) Marketplace members
Medicare Advantage members
  • Talk to your local health care provider to learn about available virtual visit options.
  • Sign in to your health plan account to learn more about virtual visits coverage for Medicare members.
Group Retiree Medicare Advantage members

Medicaid members

Virtual visits for mental health

If you need care for mental health issues, local health care providers may be able to provide virtual visits. Coverage may depend on your health plan benefits, so sign in to your account or call the number on your member ID card first to learn what benefits may be available to you.

Emotional support by phone or mobile app

Some emotional support programs may be included with certain health plans. Sign in to your account to learn if the following benefits may be available with your health plan.

  • With Self Care by AbleTo, get personalized content that’s designed to help you boost your mood and shift your perspectives.
  • With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. No office visit required. Talkspace is convenient, safe and secure. Simply register (first visit only) and choose a provider and message anywhere, anytime. Eligible members can visit to get started.