Telehealth visits

Talk to a health care provider by phone or video

What does telehealth mean exactly? It may be a term you’re hearing more often lately. That’s because telehealth services have expanded recently, to offer more people ways to connect with a health care provider from home or at work. With telehealth, you use digital technologies, like your smartphone or computer, to talk with a provider. You can get treatment options and even prescriptions for medications, if needed.

UnitedHealthcare offers members options for telehealth visits with local providers or by using UnitedHealthcare’s preferred telehealth partners. For benefits coverage information, please sign in to your health plan account. Let’s go over some of the basics about telehealth and how it works

Telehealth for COVID-19 testing-related visits

For COVID-19 testing-related visits, a telehealth visit may be a preferred way to connect with your provider. UnitedHealthcare is committed to helping you get the care you need from home or work through telehealth visits during this time.

Is telehealth covered?

Telehealth services may be covered by your health insurance in a similar way to an office visit with your doctor. Depending on your benefit coverage, you may be able schedule a visit with a local provider or set up a 24/7 urgent care visit.

Sign in to your health plan account or call the number on your member ID card to check your benefits for telehealth coverage. Below are some options that may be available, based on your health plan.

This includes network telehealth visits for medical, mental health, physical therapy, occupational therapy, speech therapy, chiropractic, home health, vision, hearing and dental services.

Is telehealth covered?
Insurance type Telehealth options
If you get health insurance through your employer
  • Talk to your local health care provider to learn about available telehealth options
  • Many UnitedHealthcare employer-based benefit plans include coverage for Virtual Visits – a service that provides 24/7 urgent care from UnitedHealthcare preferred partners
If you have Medicare Advantage
  • Talk to your local health care provider to learn about available telehealth options
  • Sign in to your health plan account to learn more about Virtual Visits coverage for Medicare members.
If you have Group Retiree Medicare Advantage
If you have Medicaid

How do telehealth visits work?

Telehealth doesn’t require special equipment, and it can be easy to get started. If connecting with a local provider, you can talk to your provider by phone first and ask questions before you start your visit, so you’re prepared when it’s time to start your appointment. Want to get a picture of how a visit might go?

Telehealth visits for mental health

If you need care for mental health issues, local healthcare providers may be able provide a telehealth visit. Coverage may depend on your health plan benefits, so sign in to your health plan account or call the number on your member ID card first to learn what benefits may be available to you.

Emotional support by phone or mobile app

Some emotional support programs may be included with certain health plans. Sign in to your health plan account to learn if the following benefits may be available with your health plan.

  • An on-demand emotional support mobile app called Sanvello® may be available to help you cope with stress, anxiety and depression.
  • With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. No office visit required. Talkspace is convenient, safe and secure. Simply register (first visit only) and choose a provider and message anywhere, anytime. Eligible members can visit to get started.


Rally Health provides health and well-being information and support as part of your health plan. It does not provide medical advice or other health services, and is not a substitute for your doctor's care. If you have specific health care needs, consult an appropriate health care professional. Participation in the health survey is voluntary. Your responses will be kept confidential in accordance with the law and will only be used to provide health and wellness recommendations or conduct other plan activities.