Angela gains her independence and confidence after life-altering surgery

[Piano music]

[Photograph, Angela in a hospital bed, attached to oxygen]

ANGELA: I was a hair from passing away. That's how bad it was.

[Angela sitting on a street bench, looking at the camera]

I'm Angela. I'm 55 years old.

[Video of the Capitol Building in D.C. from the street view]

I live in the District of Columbia.

[Video, apartment building]

[ANGELA SPEAKING ON SCREEN]

[On-Screen Text – Angela, UnitedHealthcare Member]

I had what they call a AAA, an aortic abdominal aneurysm, and it's where your aorta tears. It was a 50-50 chance I would either walk or be paralyzed. Turns out it was the latter for me.

[Angela in a wheelchair, being helped by an individual down the street and into her apartment, up the stairs]

[Angela positioning herself onto a bed]

I felt like my life was over. I had to learn how to function and overcome that frustration that I felt living in a wheelchair.

[Daphné getting out of her car and walking to the apartment building for a home visit]

[DAPHNÉ SPEAKING ON SCREEN]          

[On-Screen Text – Daphné, UnitedHealthcare Advanced Practice Clinician]

DAPHNÉ: I am Daphné. I am an advanced practice clinician serving the UnitedHealth Group members and the D.C. population.

[Angela greeting Daphné from her bed]

ANGELA: She came in so kind. It was almost like a friend explaining to me what this life can look like for me.

[Daphné examining explaining a leg exercise to Angela]

DAPHNÉ: I always recommend you or your caregiver do this.

[Daphné examining Angela, taking vitals]

ANGELA: We connected instantly. I collaborate with her doctor, make sure there aren't gaps as far as preventative care, medications that need to be refilled.

[Aleia in her car, typing on a laptop]

ALEIA: I'm Aleia. I'm a care coordinator with UnitedHealthcare.

[ALEIA SPEAKING ON SCREEN]

[On-Screen Text – Aleia, UnitedHealthcare Care Coordinator]

My role as a UnitedHealthcare care coordinator is to support members, coordinating their services.

[Aleia doing a home visit in Angela’s home, writing notes on a laptop]

If there's areas where there's gaps, I'm helping to fill those gaps.

[ANGELA SPEAKING ON SCREEN]

ANGELA: She is always on top of it, making sure that I have everything I need.

[Angela greeting Aleia from her bed]

Even when she asks about my equipment, she asks about me. Having a UnitedHealthcare plan makes me feel blessed.

[Daphné examining Angela, taking vitals]

You all have a team that I can go to, to help whatever issue I may have.

[ALEIA SPEAKING ON SCREEN]

ALEIA: She's more than just a member on my caseload. She's like a neighbor.

[DAPHNÉ SPEAKING ON SCREEN]          

DAPHNÉ: I love serving the community. I love being the liaison, the bridge between them and their doctors.

[Angela outside of her apartment building with both Daphné and Aleia, chatting and smiling, posing for the camera]

ANGELA: Aleia and Daphné, they listened, and I feel like hit pay dirt when I got UnitedHealthcare. I felt like you can't beat that.

[Music crescendos and fades]

[On-Screen Text – UHC, uhc.com]