Bryan opens doors to care for the Asian American community

On any given day in Queens, New York, hundreds of people walk through the doors of the UnitedHealthcare’s Asian Resource Center looking for help. Many are navigating a healthcare system that feels unfamiliar, complex, and overwhelming. Inside, Bryan is ready to meet them.

Bryan is the manager of the Asian Resource Center, overseeing one of UnitedHealthcare’s busiest community-based locations, serving roughly 9,000 walk-in clients each month. The majority are older adults and immigrants facing language and cultural barriers. For many, the resource center is more than a place to ask questions—it’s a lifeline.

“The healthcare system in the U.S. is completely different from what they’re used to,” he explains. “Without someone to explain it, they’re not getting anywhere.”

Bryan understands that experience personally. He immigrated to the United States from China at 17 with his parents, stepping into a world that felt entirely new. He didn’t speak English fluently, and even simple tasks quickly became challenging. As he adjusted, Bryan became the bridge for his family, helping his parents navigate everything from taxes to healthcare.

That experience gave him a firsthand understanding of how language, culture, and unfamiliar systems can prevent people from getting the help they need—and how the right support can change that.

Today, Bryan and his team don’t just answer questions—they guide people step by step to better understand their health care options. The Asian Resource Center offers multilingual support in Mandarin, Cantonese, Korean and culturally tailored health education, technology classes for seniors, assistance with government programs and one-on-one support to navigate UnitedHealthcare services. On busy days, they may serve hundreds of individuals, each with a unique story and need.

For Bryan, the work is more than a job. It’s his mission to live a meaningful life by helping others. By breaking down barriers and building access, he is ensuring that no one is left behind. “When people come in, I see my parents,” he says. “I know what it feels like to not understand where to go.”

He believes UnitedHealthcare stands out by investing in community-based support, partnerships with local organizations, and services that go beyond insurance—addressing broader needs like food assistance and health education.

To explore more culturally relevant resources for the Asian-American community, visit www.uhcasian.com or watch our YouTube videos.