Crystal’s personal experiences shape her purpose at UnitedHealthcare

[MUSIC PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]

[CRYSTAL PUTTING ON BOXING GLOVES, BOXING WITH A TRAINER]

CRYSTAL BROWN: I am fighting for my grandmother who never had a mammogram. That's what I'm fighting for, my grandmothers. That's where I get the strength.

[TRAINER COACHING CRYSTAL]

[CRYSTAL’S BOXING GLOVES HITTING THE TRAINER’S GLOVES]

MALE: Nine and 10. Great job.

[POLAROID SHUTTER CLICK]

[CRYSTAL HOLDING A POLAROID PICTURE OF HERSELF TO THE CAMERA, THEN PUTTING IT DOWN AND SMILING TO THE CAMERA]

[PHOTOGRAPHS IN CRYSTAL’S HOME, INCLUDING ONE OF HER AND HER PARTNER, CHILDREN]

CRYSTAL BROWN: I'm Crystal. I work at UnitedHealthcare.

Hi, this is Crystal from UnitedHealthcare. I am calling to remind you tomorrow is your appointment for your mammogram.

[CRYSTAL SPEAKING ON THE PHONE IN HER HOME OFFICE]

[CRYSTAL WORKING ON A LAPTOP]

My true satisfaction is getting the member to get preventive health services. Mammography is my favorite. That is the most meaningful to me.

[CRYSTAL IN HER HOME LOOKING THROUGH PHOTOGRAPHS AND HOLDING PHOTOGRAPHS OF HER GRANDMOTHER]

Both my grandmothers were diagnosed with breast cancer at a late stage. My maternal grandmother, I call her my Nana, she never had mammograms. I think part of it was fear. Maybe they would have lived to be 100, but these women were sharp, just full of life, and that the breast cancer, that's what did it. That's why preventive health care and screenings are important to me, because it could have been different.

[CRYSTAL GETTING INTO HER CAR AND DRIVING]

No one likes a mammogram. No one is going to say, oh, I can't wait to have my mammogram. I'm going to have it. No one. But it's important to know where to go and not be afraid.

[CRYSTAL SETTING UP A TABLE AT A UNITEDHEALTHCARE MOBILE SCREENING EVENT]

So my job is to assist providers and to help get members care.

[CRYSTAL SPEAKING TO A VIRTUAL HEALTH PARTNER]

One of my providers, they rolled out a mobile van. And this year, we did 28 breast cancer screening events.

[CRYSTAL HANDING OUT INFORMATION TO A WOMAN AT THE MOBILE SCREENING LOCATION]

You can't discount outreach.

[CRYSTAL GREETING AND HUGGING A WOMAN AT THE EVENT]

Sometimes I've talked to women two or three times, and they know. They're like, you called me last year. And then finally, they'll come around.

[A WOMAN WALKING INTO THE MOBILE SCREENING VAN]

They’ll say, I'm going to do this. I'm going to do this this time.

[CRYSTAL TALKING TO A WOMAN AT THE EVENT]

FEMALE: I have three sisters that have breast cancer. I'm blessed that you was able to contact me and I was able to come here and get this done.

CRYSTAL BROWN: Oh, good.

[CRYSTAL INTERACTING WITH WOMEN AT THE EVENT, POSING FOR PICTURES, AND CHATTING WITH PROVIDERS]

I love these events. I love doing it.

[WOMEN GETTING MAMMOGRAM SCREENINGS INSIDE THE MOBILE SCREENING VAN]

And it's going to help providers, and it's going to help the members. So it is a win-win for everyone.

[A WOMAN SAYING GOODBYE TO CRYSTAL]

FEMALE: Thank you so much. Have a good one.

CRYSTAL BROWN: It's like a no-brainer. You live once, right? I need to do something that I could feel good about.

[POLAROID PHOTOGRAPH OF CRYSTAL BEING PUT INTO A PHOTO ALBUM WITH PHOTOGRAPHS OF OTHER PEOPLE, WITH HER CLOSING THE ALBUM AND SHOWING THE COVER: “UNITEDHEALTHCARE, COMMITTED TO CARE.” PHOTOGRAPHS OF CRYSTAL AND HER FAMILY SURROUND THE ALBUM]

[BACKGROUND PIANO MUSIC FADING]