Dr. Lee delivers community health care with data-led support from UnitedHealthcare

Video transcript

[MUSIC PLAYING AND CONTINUING IN THE BACKGROUND THROUGHOUT THE VIDEO]

[Aerial view of a neighborhood, transitioning to activity on a street, including traffic and a person walking]

[Dr. Kenyatta Lee walking through the front door of a clinic and turning on the lights in the office]

DR. KENYATTA LEE: When you take care of patients in the urban core, with the highest rates of diabetes, hypertension, COPD, HIV, they got to get in, they got to be seen,

[Dr. Kenyatta Lee flipping the indicator flag, “Doctor in the House”]

and that's what UnitedHealthcare helps us with.

[Dr. Kenyatta Lee speaking on screen]

[On-screen text: Dr. Kenyatta Lee, Pareto Clinic]

My name is Dr. Kenyatta Lee. I'm a family medicine physician,

[Dr. Lee and his wife posing for the camera in front of the clinic]

and my wife and I run two clinics in Jacksonville, Florida.

[Outside view of the Pareto Clinic]

[LaQuita Lee speaking on screen]

[On-screen text: LaQuita Lee, Pareto Clinic]

LAQUITA LEE: When Dr. Lee and I first decided to open the doors at our first location,

[Dr. Lee working at a computer]

[Dr. Lee washing his hands then walking down the clinic hallway]

UnitedHealthcare was one of the first companies to credential us to be able to see patients in the area. Both of the clinics had an absence of health care.

[Dr. Lee with a patient in an exam room, checking vitals]

The patients have multiple chronic conditions, which means that we need to see them more.

[A nurse meeting with a patient, checking his weight and pulse]

And so UnitedHealthcare allows us to do that.

[Dr. Lee with a patient in an exam room, checking vitals]

DR. KENYATTA LEE: Take a deep breath. Good.

[Kim walking through the front door of the clinic and greeting the front desk]

KIM: Hey there.

[Kim speaking on screen]

[On-screen text: Kim, UnitedHealthcare]

I'm Kim. I'm a senior clinical transformation manager.

[Kim meeting with Dr. Lee and LaQuita]

UnitedHealthcare has data on members who need health care. We connect them with Dr. Lee so that they can be seen and taken care of.

[Kim and Laquita reviewing information on the computer together]

LAQUITA LEE: We meet with her on a monthly basis.

DR. KENYATTA LEE: She gives us our numbers. What's the data show? What's your dashboard?

[Kim explaining details from the computer to LaQuita]

KIM: So your prenatal and postpartum care is on the bottom.

[Dr. Lee speaking on screen]

DR. KENYATTA LEE: We look at things like ER admissions.

[Dr. Lee in the room with LaQuita and Kim, reviewing information]

We look at avoidable ER admissions. We look at pharmacy costs and expenses.

[LaQuita Lee speaking on screen]

LAQUITA LEE: We're able to review the patient chart. We're able to actively reach out and engage that patient to get them back in.

[LaQuita Lee on the phone speaking to a patient]

I'm just calling to do a wellness check.

[Dr. Lee with a patient in an exam room, checking vitals]

Being proactive provides preventive care to people who’ve never had it, and they're healthy and happy.

[Dr. Lee sitting in an exam room with a patient, talking and laughing]

DR. KENYATTA LEE: It's really just great care. Great care that makes sense. To love on people,

[LAUGHING]

to do mammograms, to do colonoscopies, to manage blood pressure better.

[An individual in the office working at a computer]

LAQUITA LEE: UnitedHealthcare members, their outcomes are phenomenal.

[Dr. Lee talking with a patient in an exam rom]

[A picture on the wall of a child’s drawing that says, “Welcome to Mr. and Mrs. Lee’s Office”]

DR. KENYATTA LEE: We get to make a difference in this community because of our relationship with UnitedHealthcare.

[Individuals in the clinic working and interacting with one another]

Because they care about the patients, they care about the people, the providers that are doing the work, and I think that's pretty cool.

[Dr. Lee and LaQuita turning off the lights and exiting the clinic]

[MUSIC CRESCENDO AND FADING]

[On-screen text: UnitedHealthcare]

From the time he was six years old, Dr. Kenyatta Lee knew he wanted to be a doctor. He enjoyed science, and as he grew older, Dr. Lee wanted to apply his love for biology and physiology to make a difference in people’s lives.

Today, Dr. Lee practices family medicine in Jacksonville, Florida, where he and his wife LaQuita opened Pareto Clinic in 2020. Their two clinics are located in Jacksonville’s urban core, an area with some of the highest rates of diabetes, hypertension, COPD and HIV. UnitedHealthcare has been a partner from the start, as one of the first companies to credential their business to see patients.

“Both of the clinics had an absence of health care. The patients have multiple chronic conditions, which means that we need to see them more,” explains Ms. Lee. “And so, UnitedHealthcare allows us to do that.”

For Dr. Lee and his wife LaQuita, Pareto Clinic’s mission isn’t just to see patients — it’s about supporting healthier outcomes. “Every day, we come into the clinic with the goal to love on this community,” says Dr. Lee. A key part of providing care to underserved patients is the clinic’s partnership with UnitedHealthcare. Data from UnitedHealthcare helps Pareto Clinic reach out to people in the community and provide quality health care.

Kim Corley, a senior clinical transformation manager for UnitedHealthcare, helps providers like Dr. Lee identify UnitedHealthcare members who are most in need, supports outreach and strengthens clinic workflows. “Being proactive provides preventive care to people who’ve never had it, and they’re healthy and happy,” says Corley.

Pareto Clinic and Dr. Lee can then focus on delivering care like wellness exams, pregnancy care, mammograms, colonoscopies and managing blood pressure. Dr. Lee reflects, “What I love about family medicine is that it allows you to provide healthcare and resources that affect individuals but also the community.” He adds, “We get to make a difference because of our relationship with UnitedHealthcare. They care about the patients, they care about the people and the providers doing the work.”

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