Manuel bridges language support for Spanish speaking members

[MUSIC PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]

[Manuel on a headset, talking with a member]

MANUEL: Thank you for calling UnitedHealthcare. This is Manny.

[Close up of hands typing on a computer keyboard]

I love what I do.

[Manuel in the office talking with colleagues]

I genuinely love what I do.

[An individual taking a picture with a Polaroid camera]

[POLAROID SHUTTER CLICK]

[Manuel holding up a Polaroid picture of himself and then putting it down and smiling for the camera]

My name is Manuel, and I'm a Customer Care Supervisor for Latino Health Solutions.

[Manuel speaking on screen]

[On-screen text: Manuel, Latino Health Solutions, UnitedHealthcare]

We help Spanish-speaking members of UnitedHealthcare.

[Manuel in the office in a meeting]

I always feel that you should take as much time as you need to help the member. People sometimes do not understand how their healthcare works. So our team not only helps them with the inquiry they may have, but we also help them understand how their policy works.

[Manuel walking outside looking at cityscapes, flowers]

It's very personal when we're helping people because it takes me back to a very young age. I was translating medical terminology for my parents. When I think of my dad, he's my hero.

[Black and white photograph of Manuel’s dad holding him as a baby]

He was a labor worker for a railroad company.

[Photograph of Manuel and his parents]

And just knowing how hard he worked, I bring that every day.

[Manuel putting on a headset and working at his desk]

I try to go ahead and be as big as he was, be as great of a man that he was.

[Cityscapes, including wall murals, a car driving past, and signage for a bakery]

We all have a very similar story.

[Manuel in a bakery looking at pastries, laughing with colleagues]

We all have that situation where we used to help our families, so that binds us and we're connecting with members. But we're also connecting with our culture, our families in a certain special way. I am Manuel and I am committed to care.

[Polaroid photograph of Manny being put into a photo album with photographs of other people, with the album cover being closed, showing the cover: “UnitedHealthcare, Committed to care.” Photographs of Manuel surround the album]

[BACKGROUND PIANO MUSIC FADING]