Coverage and confidence for MiMi’s life on the go

[Soft music playing in the background]

[Nicole speaking on screen]

On-screen text: Nicole, MiMi’s Mom

NICOLE: As a parent, it always hurts to hear your kid crying. When MiMi called me, she was crying in a way that I can tell the pain was overriding everything.

[Nicole standing outside, smiling for the camera]

My name is Nicole. I live in Phoenix, Arizona.

[Mimi standing outside, smiling for the camera]

I am the mother of a very vibrant, kind daughter.

[MiMi speaking on screen]

On-screen text: MiMi, UnitedHealthcare Member

MIMI: I'm MiMi, and I'm a college student athlete in Southern Georgia.

[Mimi walking through campus]

[MiMi in the library, opening up a laptop]

I play women's volleyball.

[MiMi playing volleyball in the gym]

[Nicole speaking on screen]

NICOLE: So when MiMi went away to college, I chose UnitedHealthcare for its nationwide coverage, the affordability, and the ability to identify doctors based on ratings.

[Photograph of Nicole and Mimi]

Mimi and I are very close.

[Nicole and MiMi FaceTiming on the phone]

MIMI: Hi, Mommy. How are you?

NICOLE: I'm good. What are you doing?

[MiMi speaking on screen]

MIMI: I definitely do call her multiple times throughout the day.

[Nicole speaking on screen]

NICOLE: We talk probably too many times a day.

[Phone ringing]

Oh, I thought I had put this on—That's her FaceTiming. Not now.

[MiMi playing volleyball in the gym]

So volleyball is a fast-paced sport. One of the things I worry about most are concussions. It's important to me for her to have health care that would allow her to be seen in different cities, because accidents can happen anywhere.

[Mimi hitting the volleyball and falling on the gym floor]

So in South Carolina, while playing, MiMi did move fast enough and could not protect her head, and she was struck by a ball.

[MiMi speaking on screen]

MIMI: And I really realized that something didn't feel right, maybe like concussion symptoms.

[Nicole speaking on screen]

NICOLE: She called me. She was crying, explaining how her head was hurting in ways it had never hurt before.

[Nicole sitting down at a table in her home and opening her laptop]

We immediately looked into where she could go receive medical treatment in the area.

[Computer screen displaying UnitedHealthcare member website]

[Nicole typing into the Search feature on UnitedHealthcare member website: “Columbia, SC”]

I visited the UnitedHealthcare member website and I found the zip code where she was.

[MiMi speaking on screen]

MIMI: We were just able to see which one would take our insurance and which doctor had the highest ratings.

[Nicole on her laptop]

NICOLE: So I felt at ease knowing I was 1,500 miles away and I could still assist her. As a mom, that just gave me total relief.

[MiMi sitting outside on her laptop]

I know she has that coverage she needs to accommodate her lifestyle.

[MiMi playing volleyball in the gym]

I wish I had found this plan earlier.

[MiMi and her teammates cheering]

[MiMi speaking on screen]

MIMI: When I can't be with my mom, it makes me feel a sense of comfort that I have UnitedHealthcare.

On-screen text: UHC, uhc.com

[Music fading]