Advocate opens the door to a rehab facility for Rich

[Music playing in the background throughout the video]

[Laura and Rich sitting on a couch, speaking to the camera]

[LAURA SPEAKING ON SCREEN]           

LAURA: On that cold, dark, hopeless day, she was just a bright light.

[Laura and Rich holding hands and walking through the neighborhood]

We were going to do two months of traveling, and we stopped in Needles, California for the night.

Text On Screen – Rich and Laura, UnitedHealthcare Member

[Laura outside, on her smartphone, transitioning to a dog walking poolside, and Rich in the pool, with Laura sitting in a chair on her smartphone]

In the morning, Rich woke up and said, I have a pain in my neck. Something just told me to call 911. They did a CT scan and saw that the aorta had ripped and was still ripping.

[Rich lounging in a pool, soaking in the sun]

He was medevacked to Sunrise Hospital in Las Vegas. He was in ICU for 16 days.

[Laura and Rich looking at a newspaper together, transitioning to them at a dining room table, looking through a calendar]

And when they saw, okay, he will be ready to go to the acute rehab facility, we put the paperwork in to UnitedHealthcare to have him moved into that acute rehab. The problem was, at this time, there was no skilled nursing facility to go to. We were in Las Vegas and I had no support.

[Laura sharing information on her smartphone with Rich]

I was just so despondent. The next day, a light went on. Lei from UnitedHealthcare called me up.

[Laura on the phone, writing in a calendar]

She said, so you live in Hawaii and you're in a place that you don't know anybody. Yes. And you want to get to an area where you can get some support from your family. Yes.

[Laura and Rich at a dining room table with paperwork and Rich sharing something from his smartphone]

She said, I think we can do something. I'm going to help you out. Lei worked with the case manager at Sunrise, and I think the next day he was in the acute rehab.

[Laura and Rich holding hands and walking through the neighborhood, with a close up of their hands]

I was fighting for him, and she took up the fight. She was such a caring person. I never met her, so I would just imagine this halo, with wings.

Text On Screen – UHC, uhc.com *Rich is a UnitedHealthcare member. Y0066-240619-111356_M