Transcript: Valuing Federally Qualified Health Centers
[acoustic guitar music plays]
Blue text emerges onto a white background with the UnitedHealthcare logo in the top left: the letter U with a solid blue band on the left and three stripes on the right. On-screen text reads: “Value of FQHC Partnerships.” A surtitle reads: “UnitedHealthcare Community & State.”
The text vanishes, and a new title appears: “Why are our partnerships with FQHCs so important?”
Narrator: Why are our partnerships with FQHCs so important?
A man with brown hair wearing a headset and a collared shirt stands before built-in shelving full of books and art. A blue band on the bottom left displays his ID: “Tim Spilker, Chief Executive Officer.” In the bottom right-hand corner, small blue text on a white band reads “United Healthcare.”
Tim Spilker: FQHCs provide high-quality integrated care to so many of our members.
A woman with glasses and blonde hair in a black turtleneck speaks against a gold background. A blue band on the bottom left displays her ID: “Catherine Anderson, Senior Vice President, Policy and Strategy.”
Catherine Anderson: FQHCs are the cornerstone of care for the Medicaid and underserved population in many communities.
A woman with dark hair speaks in front of a bright window. A blue band on the bottom left of the screen displays her ID: “Samantha O’Leary, Vice President, Product Implementation, Maintenance, and Regulatory Alignment.”
Samantha O’Leary: They're often the first—the frontline of care, particularly for lower income or uninsured populations.
A man with short grey hair in a suit speaks in front of a bright window. A blue band on the bottom left of the screen displays his ID: “Rehn Leseuer, Vice President, Policy and Strategy.”
Rehn Lesueur: They serve more Medicaid members than just about any of our other provider partners.
A woman with dark hair speaks in front of a white door in an office chair. A blue band on the bottom left of the screen displays her ID: “Arethusa Kirk, MD, Senior National Medical Officer.”
Arethusa Kirk, MD: They're the safety net for many communities. They're embedded in communities, and they are our chief partners.
A man with dark hair in a checkered suit jacket speaks in front of a bright wall of windows. A blue band on the bottom left of the screen displays his ID: “Brian Bowden, Director, Policy and Strategy.”
Brian Bowden: They are kind of the boots on the ground, really seeing a lot of the population that can't be seen in other ways.
A man in a pink striped dress shirt with clear glasses and a small white flower in his jacket lapel speaks in front of a glass-paned door. A blue band on the bottom left of the screen displays his ID: “Daniel Rutherford Wilson, Director of Engagement and Advocacy.”
Daniel Rutherford Wilson: In many instances, the physicians, the nurse practitioners, the staff reside in the communities in which they work.
A woman with sandy blonde hair in a black shirt speaks in front of a grey curtain. A blue band on the bottom left of the screen displays her ID: “Sarah Rubin, Director, Policy and Strategy.”
Sarah Rubin: I think FQHCs really bring a lot to the table in the fact that they integrate care into one space.
Tim Spilker: They serve as a critical access point, providing integrated behavioral, medical, and dental care.
Catherine Anderson: They have forever provided services that, frankly, nobody else was providing.
A man with grey hair in a suit speaks in front of a bright wall of windows. A blue band on the bottom left of the screen displays his ID: “Andy McMahon, Vice President, Health and Human Services Policy.”
Andy McMahon: Absent the FQHCs, honestly, our members wouldn't get any of the other health care that they need, either. So I think they're really kind of the linchpin to improve health care for our members.
Daniel Rutherford Wilson: Being able to ensure that we have a very active and cohesive partnership with the FQHCs is really critical for our members to be able to live the healthiest lives possible.
A man with dark hair and a goatee in a pale blue dress shirt speaks in front of a beige wall. A blue band on the bottom left of the screen displays his ID: “Srinivas Merugu, MD. Chief Medical Officer, Ohio.”
Srinivas Merugu, MD: These providers are really well-organized and well-structured to give our members the right kinds of support and also to provide them care in a way that is culturally well-informed.
Rehn Lesueur: As Medicaid programs continue to evolve, I'm excited to see how we'll be able to leverage our relationships and partnerships more with FQHCs when it comes to different care models and ways that we can treat our members.
Catherine Anderson: Our focus is really: how do we invest in them? And how do we make those investments meaningful?
A woman with dark hair speaks in front of a bright wall of windows. A blue band on the bottom left of the screen displays her ID: “Kersten Burns-Lausch, MPP, Director, Policy and Strategy.”
Kersten Burns-Lausch: They have built a sense of trust and have a sense of responsibility to their neighbors and patients.
Samanatha O’Leary: So they serve that really, really vital role in our health care delivery system.
A man in a checkered blue dress shirt with dark hair speaks in front of a beige wall. A blue band on the bottom left of the screen displays his ID: “Kevin Moore, CEO, Community Plan of Wisconsin.”
Kevin Moore: FQHCs are the community.
Now, the UnitedHealthcare logo swipes into the center of a white background, and then is replaced by blue text: “United Healthcare.”
