White text appears over the set of a photo shoot. A blonde woman in scrubs walks past lighting equipment and stands in the center of a white backdrop. Ambient electronic music plays as she steps into soft lighting.
ONSCREEN TEXT: Story From UnitedHealthcare
Nurses are the heartbeat of health care.
The blonde nurse — Karen — smiles, and the view shows more smiling nurses in scrubs: Joelle, a Black woman with green eyes, followed Jim, a white man with a greying goatee.
ONSCREEN TEXT: We honor and thank them today...and every day.
Amy, an Asian woman wearing layered silver necklaces, smiles. Karen speaks
KAREN: The best part about being a nurse for me is the people.
Asya — a Black nurse in a lab coat — speaks against the backdrop.
ASYA: Every day I get to go into people's homes to listen to their stories, to get a glimpse of their health and finding ways that I can help make it better.
JOELLE: We are really in a role where we can help others genuinely.
KAREN: Nurses are the ones that kind of pull it all together.
A producer holds out a clapboard in front of Asya and snaps it shut. White text appears below her face:
ONSCREEN TEXT: ASYA
Birmingham, AL
ASYA: I've been a nurse for a total of 11 years and a nurse practitioner for eight years.
JOELLE: Seven years.
KAREN: For fourteen.
JIM: Nineteen years.
AMY: A little over eleven years.
White text appears below Jim’s face.
ONSCREEN TEXT: Jim C.
Atlanta, GA
JIM: I started out as a special forces medic, and so it was kind of a natural transition to go from that into nursing.
Now Amy speaks against the white backdrop.
ONSCREEN TEXT: Amy C.
Miami, FL
AMY: My mom was a nurse back in her country, so I just kind of followed her footsteps.
Karen appears.
ONSCREEN TEXT: Karen B.
Seattle, WA
KAREN: I always knew I wanted to be in the medical field. My favorite thing about what I do is educating people.
Joelle appears.
ONSCREEN TEXT: Joelle J.
Chicago, IL
JOELLE: I always thought, OK, I can either be a teacher or a nurse. Well, if I do nursing, I can be a teacher also.
Text appears over the windshield of Amy's car while she drives down a sunny street.
ONSCREEN TEXT: UnitedHealthcare's HouseCalls program brings a yearly visit into the homes of
more than 2 million Medicare Advantage members each year.
Amy puts on a surgical mask before getting out of her car. She approaches a doorstep with a wreath and knocks. Karen speaks while a man lets Amy into the house.
KAREN: What I love about house calls is we get about an hour with each person that we go to see. So we go to them and then we get an opportunity to go through medications with them, talk about their diseases, and provide a lot of education.
JOELLE: Their needs can be as simple as just a nice, quick checkup versus they really need me in there. They need me to make calls for them. They need me to research things for them and really hone in on our services.
Amy listens to the man's back with a stethoscope. Jim speaks:
JIM: When you go to your doctor's visit, there's things you want to ask them. And the doctor comes in and they're pressured because they have a whole waiting room full of people. And some of those people are in pain. Some of those people have been waiting for a long time.
AMY: Their blood pressure goes up. They're frustrated.
Whlle Asya speaks, nurses listen to more patients with stethoscopes and use a laptop. Asya wears a surgical mask while she listens to a patient speak.
ASYA: House calls is a big contrast because essentially, you're in the most comfortable place that a member can be, which is the comfort of their own home.
KAREN: You know, we, of course, need to go through meds and we need to go through things. But we also get to help direct that time to help them with what the member needs.
JOELLE: Really getting in there and helping them out, and making them feel like we're going to get control of this. We're partners in your care.
JIM: Another benefit you have when you're in the home is to look around at the environment.
Amy points out the label on the can of soup to her patient while Karen speaks.
KAREN: Now look at this can of soup. We want you to stay under 2000 milligrams of sodium a day. This can of soup has 450 milligrams in one serving, and this can is 2 and 1/2 servings.
JIM: When you're there and you can point it out to them, it kind of brings it home.
ASYA: House calls is really trying to help our members live their healthiest lives through health prevention and promotion. When
JOELLE: When I leave out of their house, I just like, I feel like I did something.
AMY: Making sure that they are content and happy before I leave is what makes me feel accomplished.
JIM: At the end of the night, you know, they realized this guy really does actually care about me.
ASYA: I think that is the best part of my job is just having that opportunity and being able to spend that time with members one on one.
The nurses smile and laugh while Karen speaks.
KAREN: It's being able to make a connection with those patients and being able to make an impact and improve their quality of life.
Text appears over Joelle as she laughs. The view fades back to the photo set.
ONSCREEN TEXT: Thank you, nurses, for the extraordinary impact you make in the lives of so
many, every single day.
The UnitedHealthcare logo—a blue letter U with its right arm split into three stripes—fades into the center of the white backdrop. Blue text slides out to its right:
ONSCREEN TEXT: UnitedHealthcare
Black fine print appears below it as the photo set fades to white.
ONSCREEN TEXT: HouseCalls may not be available in all areas.
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The music fades as the view turns to black.
