The video starts with an aerial view shows a park with winding concrete paths through green trees. A blue box with white text appears in the bottom left corner. Gentle, acoustic guitar music plays throughout.
On-screen text: Houston
The camera pans over the park, showing tall trees and paved walkways. Close-up shots show pink ornamental grass swaying in the breeze and water splashing in a fountain.
Chanel Sutton: When I'm walking here, I feel peace, serenity. I feel grateful.
A brick archway with a small waterfall stands in the middle of a stone circle. The scene dissolves to a woman with curly dark hair and pink glasses, Chanel Sutton, standing in the park.
Chanel Sutton: I am Chanel Sutton. I am an Associate Business Process Analyst.
The video cuts to Chanel working at a laptop on a wooden desk in a home office. Close-up of her hands with long, colorful nails typing on the keyboard and using the trackpad. Text appears on the screen.
On-screen text: Chanel Sutton
Associate Business Process Analyst
UnitedHealthcare Government Operations
Chanel Sutton: I work for the Call Insights team under Strategy and Design. It's a team that listens to calls for operations. So we listen to calls based on different projects to assist with things like training, maybe updating job resources, how we can help assist members better on our calls.
Chanel sits on a gray couch in a living room, speaking to the camera.
Chanel Sutton: My leadership style I would have to say is being compassionate, honest, trustworthy, and definitely leading by example. I model compassion in my everyday life with my family, my friends. It's very easy to model it with our members and with our advocates.
Chanel shuffles a deck of cards at a table, laughing with an older woman, her mother. They deal cards and play a game.
Chanel Sutton: My mom is my world. I love my mom. She is a bright spot on a dark day. I'm sorry.
Chanel tears up slightly and fans herself. The camera shows her mother smiling and playing cards.
Chanel Sutton: I learned how to be not only a woman, but just a good, decent person from my mom.
The video cuts to Chanel's mother, Virginia Sutton, sitting on the couch.
On-screen text: Virginia Sutton
Mother
Virginia Sutton: I am proud of my daughter Chanel. Very much so.
Chanel and Virginia sit on the couch looking at old photographs. One photo shows a woman in military fatigues in a vehicle. Another shows a woman saluting in a dress uniform.
Chanel Sutton: That's what that is, a crane?
Virginia Sutton: Yep.
Chanel Sutton: You drove—
Virginia Suton: A military crane. We all did.
Chanel Sutton: My mom was an active-duty Marine from 1977 to 1997. But she is always a Marine.
The scene returns to the park. Water flows over a small stone ledge. Chanel and Virginia sit on a wooden bench. Virginia wears a red "Marine Corps League" hat and a red blazer.
Chanel Sutton: Serenity.
Virginia Sutton: Serenity, yeah. Relaxing.
Chanel Sutton: Going up with my mom in the military, whenever I would see her interact with other Marines, it didn't matter what status they were, what rank they were. My mom always greeted them with a smile.
Close-up of the red hat with gold lettering and the Marine Corps emblem. Chanel and Virginia talk and laugh on the bench.
Chanel Sutton: My mom showed me through those interactions that it doesn't matter anyone's status. People are people and you treat them as people. I feel that that's what's helped me in my position with leadership and leading others.
Chanel speaks to her mother on the bench.
Chanel Sutton: I've never worked for a company that I truly believe in and that I feel that we do something for people until UnitedHealthcare.
Virginia Sutton: I'm proud of her. She's proven herself.
An aerial shot shows the two women sitting on the bench in the middle of the park circle. The screen fades to white. The UnitedHealthcare logo appears in blue. The music fades.
On-screen text: UHC
uhc.com
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