UnitedHealth Group Investor Conference 2023: Surest™
Video transcript
Instrumental music plays throughout. Blue U with three stripes appears then floats out of screen revealing blue text over a white background.
ONSCREEN TEXT: UnitedHealth Group
Investor Conference 2023
UnitedHealthcare’s SurestTM
Blue text fades to a man walking onto a circular stage in an auditorium. There are large screens on the left and right of the stage displaying a blue screen with white text on them. Dan begins speaking.
ONSCREEN TEXT: Simplicity
and choice
Empowering
consumers
and customers
ONSCREEN TEXT: Dan
Kueter
DAN: Today, people want real options.
White text over a light blue background appears in the lower left of screen.
ONSCREEN TEXT: Dan
Kueter
Chief Executive Officer, Employer & Individual
UnitedHealthcare
DAN: Coverage designed for what they'll need and coverage for the unexpected. They want to know which doctors are best and know how much they'll pay before the appointment. That's why we're building these experiences for millions of employers and individuals around the globe, and our customers are responding. Surest, our fastest growing commercial offering, is a big reason why.
White text over a blue background appears on the right screen.
ONSCREEN TEXT: ~1.5M
More people in commercial
Products in 2024
DAN: Elizabeth Koonin will show you how it works.
White text over a blue background appears on both screens.
ONSCREEN TEXT: UNITEDHEALTH GROUP
ELIZABETH: Thanks, Dan.
White text over a blue background appears on the screen.
ONSCREEN TEXT: Elizabeth
Koonin
UnitedHealthcare
ELIZABETH: It's a radically different approach to health benefits. No deductibles, no coinsurance. Instead, consumers know their out-of-pocket cost upfront in a simple copay.
The left screen onstage shows text on a white screen, while the right screen shows a couple looking at a cell phone screen together. Elizabeth continues speaking.
ONSCREEN TEXT: Consumers know
Out-of-pocket
Costs upfront
ELIZABETH: Using UnitedHealthcare's data to evaluate care provider quality, safety, and effectiveness, we present consumers with clear information and choice in the palm of their hand.
White text over a blue background appears on the lower left of screen.
ONSCREEN TEXT: Elizabeth
Koonin
UnitedHealthcare
The screen on stage show a female doctor speaking with a patient. Elizabeth continues speaking.
ELIZABETH: Care providers and facilities with the optimal set of attributes are generally assigned a lower copay, creating an ideal alignment of incentives between employers, consumers, and providers. And through a user-friendly digital experience, the plan is designed to make it simple, clear, and easy…
The screen on stage shows a couple sitting at a table in their backyard looking at a cellphone screen. Elizabeth continues speaking.
ELIZABETH: …for consumers to compare care providers and facilities that have been evaluated for quality and value, helping them access higher value care and make decisions that are right for their budgets in individual situations. Let me walk you through the math of a high-cost procedure to underscore the significance of the potential savings.
White text appears over a blue background on the screen on stage.
ONSCREEN TEXT: Lumbar fusion surgery
Traditional plan | $40K-$180K
ELIZABETH: In Chicago, the in-network contracted price of an outpatient lumbar fusion back surgery can range from $40,000 to $180,000 with comparable quality depending on which hospital you choose.
The text on the screen on stage changes. Elizabeth continues speaking.
ONSCREEN TEXT: Traditional plan
Consumer out-of-pocket cost
$3.5K
$2K deductible + $1.5K coinsurance
ELIZABETH: For a consumer in a traditional plan, and let's assume the plan has a $2,000 deductible, a 20% coinsurance, and $3,500 out-of-pocket max. You may have no way of knowing that the cost varies so widely between the two hospitals you are considering for care. And ultimately, that range in cost is irrelevant to you. Here's why. If you choose the lower cost hospital, you'd pay your deductible and an additional $1,500 in coinsurance before hitting your out-of-pocket max. Your total cost, $3,500.
The text on the screen on stage changes. Elizabeth continues speaking.
ONSCREEN TEXT: Traditional plan
Health plan or employer cost
$3.5K
$36.5K
ELIZABETH: Your health plan or employer would pay the difference of $36,500. And it's the same story if you choose the most expensive hospital. You pay the same $3,500 out-of-pocket max amount. But the health plan or employer is now on the hook…
The text on the screen on stage changes. Elizabeth continues speaking.
ONSCREEN TEXT: 5x
health plan or employer cost if the
consumer chooses a higher cost hospital
$36.5K
$176K+
ELIZABETH: … for more than $176,000, five times the lower cost option.
The screen on stage shows a woman sitting on her couch looking at her cellphone. Elizabeth continues speaking.
ELIZABETH: In this plan, consumers can know their actual cost in the form of a copay before they schedule surgery. They can shop and choose from providers where the copay for high value providers is priced lower. We bring that difference into their decision-making process.
The screen on stage shows a cellphone screenshot with text.
ONSCREEN TEXT: Major procedures
Price includes routine tests and services planned for the treatment.
If performed during a major surgery, emergency or hospital stay, this procedure is included in the price of that service.
Advanced imaging and take-home equipment may cost extra.
Lumbar Spine Fusion
A surgical procedure that joints selected back bones (vertebrae) through the use of bone or bone-like materials.
From
$1,600
Find providers
ELIZABETH: In the lumbar spine surgery example, the app would display a copay of $1,600 for the high value hospital and $3,000 for the more expensive hospital.
The screen on stage shows a cellphone with a map then it switches to a screen with text. Elizabeth continues speaking.
ONSCREEN TEXT: Lake Surgery Center
000 Michigan Ave, Chicago, IL
2.2 mi
$1,600
View
North Hospital
001 Michigan, Chicago, IL
9.2 mi
$3,000
View
ELIZABETH: What's more, the single copay covers all the services and providers during the episode of care, ranging from imaging, anesthesia, lab work, and the surgery itself.
The screen on stage shows a cellphone with various screens of text.
ONSCREEN TEXT: Lumbar Spine Fusion
with ABC Surgery Center
ABC Surgery Center
000 Michigan Ave, Chicago, IL
Your responsibility
$1,600
ONSCREEN TEXT: Lumbar Spine Fusion
A surgical procedure that joints selected back bones (vertebrae) through the use of bone or bone-like materials.
What's included
Anesthesia
Cervical Disc Arthroplasty
Cervical Spine Disc Decompression
Cervical Spine Fusion
Diagnostic Lab
Diagnostic Xray
Electromyography (EMG)
Exploration of Spinal Fusion
Implantable DME
Implanted Osteogenesis Stimulator
Lumbar Disc Arthroplasty
Lumbar Spine Disc Decompression
Lumbar Spine Fusion
Observation Care
Partial Vertebral Bo
Room and Board
Spinal Hardware Rel
Spine Decompression
Spine Fusion, thoracic unspecified
The screen on stage shows white text in blue boxes. Elizabeth continues speaking.
ONSCREEN TEXT: Consumer
cost
High-price
hospital
$3K
Low-price
hospital
$1.6K
$1.4K
consumer savings
$135K+
health plan or
employer savings
ELIZABETH: By using an intuitive digital experience, upfront cost information, and value-based copays, the consumer saves $1,400 by selecting the high value option, while the health plan or employer saves more than $135,000.
The screen on stage shows a mother with her daughter on a couch looking at a tab. Black text appears on screen. Elizabeth continues speaking.
ONSCREEN TEXT: 90% +
of the time
consumers
choose high-value
care providers
ELIZABETH: What we find is that more than 90% of the time, consumers are choosing care providers who demonstrate high quality, efficiency, and overall effectiveness of care. And on average, consumers who move from a traditional plan to Surest are paying about 50% less out of pocket.
The screen on stage shows white text in blue boxes. Elizabeth continues speaking.
ONSCREEN TEXT: ~50%
out-of-pocket savings
vs. traditional plans
~11%
average reduction in
employer’s total cost of care
ELIZABETH: Meanwhile, compared with standard plan designs, employers may reduce their total cost of care by up to 15%. With an average savings of 11% compared with traditional offerings.
The screen on stage shows black text over a white screen. Elizabeth continues speaking.
ONSCREEN TEXT: National
Accounts
customers
1 in 25
offered these plans in 2021
1 in 5
offered these plans in 2024
90%
people re-enroll each year
ELIZABETH: In 2021, one in 25 of our national account customers offer these plans. For 2024, it will be one in five. And 90% of people re-enroll each year, including the Keter family, right Dan?
Dan returns to the stage.
DAN: That's right, Elizabeth, we are happy customers. It's a consumer coverage model that's vastly different. One that's personalized and customizable.
The screen on stage shows white text over blue background. Dan continues speaking.
ONSCREEN TEXT: UnitedHealth Group
DAN: Making accessing healthcare as convenient, connected, and easy to understand as other aspects of daily life.
The screen fades to white and instrumental music plays. Blue text appears over a white background.
ONSCREEN TEXT: Contact your UnitedHealthcare representative or
go to www.surest.com for more information
ONSCREEN TEXT: Insurance coverage for fully insured plans is provided by All Savers Insurance Company (for FL, GA, OH, UT and VA), by UnitedHealthcare Insurance Company of IL (for IL), by United Healthcare of Kentucky, Ltd. (for KY), or by UnitedHealthcare Insurance Company (for AL, AR, AZ, CO, DC, DE, GA, IA, ID, IN, KS, LA, MI, MN, MO, MS, MT, NC, NE, NH, NV, OK, PA, — SC, SD, TN, TX, UT, VA, WV and WY). These policies have exclusions, limitations, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, contact either your broker or the company. Administrative services for insurance products underwritten by All Savers Insurance Company and UnitedHealthcare Insurance Company, and for self-funded plans, are provided by Bind Benefits, Inc. d/b/a Surest, its affiliate United HealthCare Services, Inc., or by Bind Benefits, Inc. d/b/a Surest Administrators Services, in CA.
Three blues lines curl across a white background and form a U. Blue text appears.
ONSCREEN TEXT: United
Healthcare
Music fades out.
