Advancing Quality and Safety of Lab Services

Lab results influence 70% of medical decisions, which is why UnitedHealthcare’s new Lab Benefit Management program can play an important role in improving quality and advancing patient safety. It gives physicians real time, evidence-based guidelines and helpful patient information right as lab tests are ordered. An early pilot of the program has shown positive results, improving the quality of lab tests ordered and lowering overall costs.


About the Lab Program

We are the first health plan to invest in a program that integrates evidence-based guidelines directly into the lab ordering process, giving physicians easy, real time access to independent clinical information and helping them identify high-quality, in-network labs. Learn MoreOpens a new window


We answer some of the most common questions care providers and patients both have about the Lab Benefit Management program. Learn MoreOpens a new window

Independent Studies

Check out some of the latest research and studies that point to a need for better information and greater innovation in lab services, focused on improving quality and creating more consistent standards. View the industry studies

Proven Results

The Lab Benefit Management program was piloted in Florida in 2014 and showed promising results.

  • Quality of care is improving. Compliance with evidence-based guidelines when ordering lab tests increased to 67 percent, up from 46 percent just one year earlier.
  • More patients are using network labs. Use in of network labs has increased to 95 percent, enabling UnitedHealthcare members to maximize their benefits coverage and reduce potential out-of-pocket costs.
  • Physicians are using the online lab tool. 75%-80% of physicians are using the online ordering system, illustrating increased familiarity and comfort with providing lab notifications.