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Want answers after hours? Here’s what to do

Some health care questions simply can’t wait. When that happens, we’re here for you — on your schedule.

Here are five common situations you might find yourself in — and what you can do right now.

1. You’re in the urgent care center — without your health plan ID card.

If you have your smartphone, you can email or fax your ID card right to your provider. Just download the UnitedHealthcare Health4Me® mobile app — and log in using your username and password.

2. You’ve never used your health plan — and you’re not feeling so great. You’re not sure what to do.

Call the number on your health plan ID card — or log in to a new window)® — to chat with a nurse to help you figure out what to do.

3. You’re budgeting for an upcoming surgery — and need to estimate what it will cost.

On a new window), you can use the “Estimate Health Care Costs” button. It helps you compare quality and estimated costs for procedures and providers.

4. You need to know right away if a claim was paid.

Just go to a new window) — and click on “Manage My Claims” for the latest information. You can even make payments to some providers right from our site.

5. You can’t remember if you’ve already met your deductible for the year.

Just go to a new window) — and log in. You’ll be taken straight to the “Account Balances” page. It’s a convenient way to check your deductible and out-of-pocket limits.

What to do next

Download the Health4Me app today(Opens a new window) for answers anytime. 

All UnitedHealthcare members can access a cost estimator online tool at Depending on your specific benefit plan and the ZIP code that is entered, either the myHealthcare Cost Estimator or the Treatment Cost Estimator will be available. A mobile version of myHealthcare Cost Estimator is available in the UnitedHealthcare Health4Me mobile app, and additional ZIP codes and procedures will be added soon. This tool is not intended to be a guarantee of your costs or benefits. Your actual costs and/or benefits may vary. When accessing the tool, please refer to the Terms and Conditions of Use and Why Your Costs May Vary sections for further information regarding cost estimates. Refer to your health plan coverage document for information regarding your specific benefits.

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