Our commitment to Oklahomans

We understand how disruptive it can be for our members when their hospital no longer participates in our network. But we also know that rising health care costs are putting pressure on family budgets and making it harder for people to afford the care they need. Our members count on us to provide them with access to care that is not only high quality but also affordable. 

We remain committed to working with OU Health and are hopeful we can reach a resolution that restores network access to its hospitals and facilities. We also want to reassure our members that they will continue to have access to a robust network of care providers.

Contrary to OU Health’s claims, this negotiation does not include our contract with OU Health Physicians. If your doctor has admitting privileges at a location other than OU Health, they will continue to be able to practice in UnitedHealthcare’s network. We encourage you to discuss this possibility with your doctor or call the number on the back of your health plan ID to learn more.

Offering a choice of 15 hospitals in the Oklahoma City area

UnitedHealthcare members continue to have access to a broad network of hospitals, primary care physicians and specialists in the Oklahoma City area that are readily able to provide high-quality care that meets their needs.

Our members can choose from 15 hospitals in the Oklahoma City area, including INTEGRIS Baptist Medical Center, the top hospital in U.S. News & World Report’s ranking of the best hospitals in Oklahoma City. Some of the hospitals in our network in the area include:

  • SSM St. Anthony

  • INTEGRIS Baptist Medical Center

  • Surgical Hospital of Oklahoma

  • Mercy Hospital – Oklahoma City

  • AllianceHealth

We are also fortunate to have several hospitals in network that offer a wide range of pediatric services in Oklahoma, including:

  • INTEGRIS Children’s Hospital

  • Children’s Hospital at Saint Francis (Tulsa)

  • Children’s Center Rehabilitation Hospital 

We encourage our members to call the number on the back of their health plan ID card if they need assistance finding alternative hospitals in their area. They can also use the provider directory on our member websites to search for alternative hospitals:

Ensuring our members get the care they need

Continuity of Care

Our top priority is ensuring the people we serve have continued access to the care they need. That’s why we offer continuity of care, which allows UnitedHealthcare members in the middle of treatment for a serious condition to continue receiving covered services for a specified period of time after a provider leaves our network. Examples of patients who may qualify include

  • Women who are pregnant (second or third trimester) through six weeks post-delivery
  • Patients with newly diagnosed or relapsed cancer, or those currently in active cancer treatment

Some employer group plans offer unique, expanded continuity of care benefits. We encourage our members to call the number on the back of their health plan ID card if they have questions about their plan’s continuity of care benefits.

We’re here for our members

We know this is difficult. We’re committed to making it easier. Please call us at the number on your health plan ID card if you have questions or need support. And please know that we will stay at the negotiating table as long as it takes to reach an agreement with OU Health. We hope OU Health will join us there and work toward an agreement that is in everyone’s best interests.

Key facts for our members

  • Sine we have been unable to reach an agreement, OU Health’s hospitals and facilities no longer participate in our network for employer-sponsored, individual and Medicare Advantage plans, effective May 1, 2022.
  • We remain committed to negotiating with OU Health in good faith until a new agreement is reached. 
  • Please call the number on the back of your health plan ID card if you have questions or need assistance.