Your selected health need: None
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Your selected health need: None

Nurse
Line

For anywhere, anytime answers to your health care questions.

  • Average cost for visit: $0*
  • Availability: 24/7

How does this work?

Call to talk to an experienced registered nurse who can answer your health care questions, explain potential care options and, if necessary, help you find the nearest place to receive a diagnosis and treatment. If you are advised to follow up with your primary care provider, please do so within the recommended time frame.

What should I expect?

Nurse Line is free. However, it should not be used as a substitute for seeking care from your primary care provider or any other care provider. Nurse Line nurses cannot diagnose problems or recommend specific treatments.

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Your selected health need: None

Virtual
Visits

For easy, online access to a doctor for minor health needs.

  • Average cost for visit: $40*
  • Availability: 24/7 (varies by provider)

How does this work?

Connect with a doctor using your smartphone, tablet or computer. Virtual Visits are ideal for minor health care needs or symptoms, like colds, seasonal allergies or fevers. The doctor can write a prescription,** but Virtual Visits are not intended to address emergency or life-threatening medical conditions. If you are advised to follow up with your primary care provider, please do so within the recommended time frame.

What should I expect?

Virtual Visits may require a copayment and/or coinsurance, similar to a regular office visit. Because they rely on a Designated Virtual Network Provider, services may not be available at all times or in all locations.

May be appropriate for:

  • Allergies
  • Bronchitis
  • Cold
  • Fever
  • Flu
  • Pinkeye
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Your selected health need: None

Convenience
Care Clinic

For non-urgent care when you can’t get to your doctor’s office.

  • Average cost for visit: $65*
  • Cost range: $53 – $84*
  • Availability: 60 – 80 hours/week

How does this work?

Convenience care clinics are often located in malls or retail stores and offer services for minor health conditions, such as strep throat or poison ivy. They’re staffed by nurse practitioners and physician assistants. If you are advised to follow up with your primary care provider, please do so within the recommended time frame.

What should I expect?

Convenience care clinics often require a copayment and/or coinsurance, similar to an office visit. Walk-in patients are welcome, but wait times can vary.

May be appropriate for:

  • Earaches
  • Common infections
  • Minor skin conditions
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Your selected health need: None

Urgent
Care Center

For non-life-threatening injuries or illnesses requiring immediate care when your doctor’s not available.

  • Average cost for visit: $190*
  • Availability: 60 – 80 hours/week

How does this work?

Urgent care centers offer treatment for non-life-threatening injuries or illnesses, like sprains and minor burns. They’re staffed by qualified physicians and care teams. If you are advised to follow up with your primary care provider, please do so within the recommended time frame.

What should I expect?

Urgent care centers often require a copayment and/or coinsurance that’s usually higher than an office visit. Walk-in patients are welcome, but waiting periods may be longer as patients with more urgent needs will be treated first.

May be appropriate for:

  • Minor Burns
  • Lacerations
  • Sprains
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Your selected health need: None

Emergency
Room

For immediate treatment of very serious or critical conditions.

  • Average cost for visit: $1,700*
  • Cost range: $873 – $2,003*
  • Availability: 24/7

How does this work?

Do not ignore an emergency. Take action if a situation seems life-threatening. Head to your nearest emergency room or call 911 or your local emergency number right away. If you are advised to follow up with your primary care provider, please do so within the recommended time frame.

What should I expect?

Emergency room visits often require a much higher copayment and/or coinsurance than an office visit or urgent care visit. Emergency rooms are always open, but waiting periods may be longer because patients with life-threatening emergencies will be treated first.

May be appropriate for:

  • Bleeding
  • Breathing Difficulty
  • Broken Bones
  • Chest Pain
  • Sudden Changes in Vision
  • Sudden Trouble Speaking
  • Sudden Weakness

Start with your primary care provider.

When you need care, call your primary care provider (PCP) or family doctor first. Your doctor knows you best and can take care of many health needs including vaccinations, regular checkups, high blood pressure, sprains and infections. Yours might even offer same-day appointments to help meet your needs.


Your PCP can:

  • Access your full health history and medical record.
  • Recommend treatment plans based on your individual needs.
  • Advise you when to see a specialist or other health care provider.
  • Provide referrals when necessary.
  • Provide women's health management.

Disclaimers

Check your official health plan documents to see what services and providers are covered by your health plan. Suggested care options are not medical advice. If you believe you are having an emergency, go to the nearest emergency room or call 911.

*Information about treatment costs are estimates and reflect the average costs of guidance and care delivered through UnitedHealthcare owned and contracted service providers to members of UnitedHealthcare health plans. Costs for specific guidance and treatments may be higher or lower than the costs represented here. Emergency room cost estimates include facility charge and initial physician consultation.

**Not available in all states or plans.