Video Transcript: I Enrolled in My Plan - What Now?

Blue and orange text appears on a white background.

ON SCREEN TEXT: Health Insurance Made Clear

I ENROLLED -WHAT NOW?

UnitedHealthcare

A hand places an animated orange steering wheel on a white background and draws a blue horizon topped by orange mountains in the distance and a road stretching out in between. The hand straightens a rearview mirror above, and blue text appears inside.

ON SCREEN TEXT: OPEN ENROLLMENT

MALE NARRATOR: So, you enrolled with UnitedHealthcare through your employer.

Signs appear next to and above the road.

ON SCREEN TEXT: WELCOME TO UNITEDHEALTHCARE

POP. MILLIONS AND MILLIONS

ON SCREEN TEXT: WHEN HOW WHEN WHAT

DOES MY DO I CHOOSE DO I GET IF I HAVE PLAN A DOCTOR? MY ID QUESTIONS?

START? CARD?

NARRATOR: Now you're on the way to using your new plan. We're happy to join you on the journey. And in case you have some questions, we've got answers.

A GPS icon pops up in the lower right-hand corner of the windshield view. The tires screech at a stop sign.

ON SCREEN TEXT: GPS

ON SCREEN TEXT: PLAN START DATE

NARRATOR: The day your coverage starts depends on your employer.

A hand draws an animated calendar page and circles 1 in green. Back on the road, the car passes various signs and pulls in at a drive-in movie theater.

ON SCREEN TEXT: CHOOSE A DOCTOR

ON SCREEN TEXT: DRIVE-IN

ON SCREEN TEXT: ENJOY THE SHOW!

NARRATOR: While most plans start on the first of the month, that's not always the case, so check with your employer or locate your start date in the materials you received when you enrolled. Next, you'll want to choose a doctor.

Various icons and text appear on the animated drive-in movie screen.

ON SCREEN TEXT: OUR FEATURE PRESENTATION

ON SCREEN TEXT: PRIMARY CARE PROVIDER

ON SCREEN TEXT: PCP PLAN

ON SCREEN TEXT: NON-PCP PLAN

ON SCREEN TEXT: NETWORK

IN NETWORK OUT OF NETWORK

$ $$$

ON SCREEN TEXT: THANKS FOR WATCHING!

NARRATOR: With some plans, you need to choose a primary care provider, or PCP. Your PCP is a doctor who serves as your personal health guide, keeping track of your health and connecting you with other doctors or specialists that are in the health plan's network. These connections are called referrals. Other plans allow you to see any doctor that's in your health plan's network without a referral, and some plans may save you money when you choose preferred providers from the network, but no matter what plan you have, you should always select network doctors. If you see a doctor outside the network, you may pay more or your care may not be covered at all. If you already have a doctor you like, you'll want to make sure that he or she is in the network, since using doctors that are in your network can save you a lot of money.

Back out on the road, geese fly nearby. The tires screech next to a mailbox. It opens to reveal an ID card. A hand holds up the card and draws an animated tablet screen around it.

ON SCREEN TEXT: ID CARD

ON SCREEN TEXT: UnitedHealthcare

MEMBER ID

MEMBER NAME

PCP

NARRATOR: When you visit the doctor or pharmacy, you should bring your ID card. Your card will arrive in the mail about a week to ten days before your plan's start date. It has your member ID number, plan details, and contact info so you can get in touch with us. You can also get a digital copy on your smartphone.

Back on the road, the car passes various signs.

ON SCREEN TEXT: QUESTIONS?

ON SCREEN TEXT: VISIT MYUHC.COM

ON SCREEN TEXT: USE OUR MOBILE APP

ON SCREEN TEXT: CALL US

ON SCREEN TEXT: WE'RE HERE TO HELP!

NARRATOR: Have questions about your plan? Our member website, myuhc.com, is your first stop. Or, if you're on the go, use the mobile app. If you get lost along the way, just give us a call, either directly from the app or by calling the number on your ID card. We're here to help.

The car approaches and drives onto a bridge. A town of dense buildings comes into focus on the other side.

ON SCREEN TEXT: START DATE

NARRATOR: And here you are at your start date. Once your plan is active, you can see a doctor, get your prescriptions filled, and much, much more.

The camera pans up to reveal the UnitedHealthcare logo. An animated orange plane flies beneath it.

ON SCREEN TEXT: UnitedHealthcare

ON SCREEN TEXT: YOUTUBE.COM/UNITEDHEALTHCARE

NARRATOR: Thanks for taking this trip with us. Don't forget to check out the other videos in this series at YouTube.com/UnitedHealthcare.

Video icons appear below the UnitedHealthcare logo.

ON SCREEN TEXT: LEARN MORE ALREADY ENROLLED?

Health Insurance Made Clear

USING MY

BENEFITS