Consumers and value-based care

Value-based care can help you lead the healthiest life possible

Imagine every health care professional you see understanding all of your health conditions, what care you have received previously and what you need moving forward. Imagine feeling the power of collaboration, rather than confusion, when you visit the doctor. That’s value-based care.


This new model of health care puts you at the center of the health care experience. It strengthens your connection to the health professionals who are supporting your care.

What value-based care means for consumers

What Value-Based Care Means For Customers
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Better consumer experience

Consumers build stronger connections with their physicians, find it easier to access care (including home visits in some cases) and have more information at their fingertips.

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Better care coordination

Every doctor is connected to patient treatment information, rather than patients being responsible for piecing together all aspects of their care.

It’s easier for everyone across the health care system to have a complete view of your health needs. Your important health information can be shared securely among each of the care providers involved in your treatment – primary care providers, specialists, hospitals and others.

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Better health

Patient care follows proven health guidelines, and care providers have the information they need to proactively identify and take care of patient health needs. 

Value-based care rewards care providers for following proven health guidelines in the care they provide, for closing gaps in care with their patients, and for spending more time coordinating an individual’s health services.

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Easier access to price & quality information

2014 study found consumers are more likely to choose a high-quality physician when given mobile apps to compare cost and quality information.

We connect our members to tools and guidance — including the UnitedHealthcare® app and Cost Estimator apps — that help you find the right care and save money.

Value-based care helps people live healthier lives

In the traditional health care model, physicians and other health care professionals often operate reactively – delivering care to patients who have scheduled an appointment and seeing patients in 15-minute time slots. The way we paid for health care encouraged this type of approach.

But this “old school” approach has critical gaps:

  • Care providers know about the care delivered within the four walls of their own practice, but they don’t know when their patients receive care elsewhere – including from the emergency room, other physicians or local walk-in clinic.
  • They aren’t always up to date on the complex needs and health histories of high-risk patients.
  • Data is not used to help identify patients’ needs or to alert care providers when they should proactively reach out to a patient.
  • Care providers know many patients individually, but they usually are unaware of the risk levels or health trends of their patient population as a whole.

In value-based care arrangements, UnitedHealthcare collaborates with care providers by offering technology, data and other assistance while rewarding doctors for delivering better care, improving patient satisfaction and lowering costs.

The result is true care coordination that is helping people live healthier lives. 

Learn more about value-based care’s results.

How to get the most out of value-based care

Consumers can play an important role in getting the most from value-based care. The most critical thing you can do is to be active in your own health and health care choices.

  • Seek out high-performing doctors and other care providers who demonstrate a commitment to putting you and your health at the center of their practice. For example, UnitedHealthcare has helpful tools and even new insurance plans that reward you for using high-performing doctors.
  • Research health care quality and costs in your community so that you can make thoughtful choices about care providers and services.
  • Be an active participant in your health care – share relevant information with your doctor and ask questions so you can make informed decisions. Make a list before your doctor visit to make sure you remember to ask all of your questions.
  • Take steps to protect and improve your well-being by living a healthy lifestyle, seeking preventive care and actively managing any chronic disease you may develop.


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