ON SCREEN TEXT: UnitedHealthcare Connecticut Children's Office for Community Child Health Promoting Children's Healthy Development
ON SCREEN TEXT: In March 2014, Connecticut Children's Medical Center contacted UnitedHealthcare with an idea
ON SCREEN TEXT: Could the two organizations work together to promote children's healthy development...
ON SCREEN TEXT: by creating stronger coordination among various parts of the health care system to emphasize health promotion, prevention and use of community resources?
ON SCREEN TEXT: With UnitedHealthcare's support, Connecticut Children's new Office for Community Child Health was propelled to new heights
DR. DONNA L. O'SHEA: It takes more than just a provider. It takes the community. It takes partnering with hospitals and offices like the OCCH.
ON SCREEN TEXT: Dr. Donna L. O'Shea National Medical Director Population Health Management UnitedHealthCare
DR. PAUL DWORKIN: We also now have the opportunity to identify those critical aspects of service delivery that will benefit to both insurers, payers, as well as providers of care.
ON SCREEN TEXT: Dr. Paul Dworkin Director of Connecticut Children's Office for Community Child Health
RICHARD SUGARMAN: The answer to the question, "How are the children?" Gives us the answer to, "How are we all doing? How's the community doing?"
ON SCREEN TEXT: Richard Sugarman Connecticut Children's Office for Community Child Health Advisory Board Member President, Hartford Promise Founding President, The Connecticut Forum
ON SCREEN TEXT: A grant from UnitedHealthcare provides support for the Office in three key areas: Innovation Quality improvements among physician practices Infrastructure to expand the Office
DR. PAUL DWORKIN: All of us, all children, all families require access to a wide array of services to meet our needs. Symbols representing an asthma inhaler, baby in diaper, and person slipping appear next to each issue.
ON SCREEN TEXT: The Office's Programs Cover a Wide Range of Issues Asthma Management Injury Prevention Developmental Promotion
DR. PAUL DWORKIN: And even when we know where those services are located and how to get to them, there are many, many barriers that prevent access. New symbols show a handshake, biohazard circle, stop sign, ribbon, and stethoscope inside house.
ON SCREEN TEXT: Care Coordination Environmental Toxins Reductions In Injuries And Fatalities Due To Teen Driving HIV/STD Prevention Healthy Homes Programs
VERONICA ROSARIO: I don't have parents. I don't have a husband. I don't have a nuclear family that I can help make decisions. So basically, they've helped--they've become that, my family.
ON SCREEN TEXT: Veronica Rosario & son Omi Connecticut Children's Family
Veronica's husband and Omi embrace in front of their home.
ON SCREEN TEXT: Veronica lost her husband to cancer
ON SCREEN TEXT: Soon after, her 7-year-old son, was diagnosed with Duchenne Muscular Dystrophy
Omi hugs a statue of a yellow duck on a playground.
ON SCREEN TEXT: In need of support, Veronica moved toConnecticut to live with her mother-in-law
ON SCREEN TEXT: After struggling to find help, Veronica found her way to Connecticut Children's
VERONICA ROSARIO: My experience with Connecticut Children's Medical Center is something that's not just paperwork; it's not just going to appointments; it's that when you go to register, you have that smile.
Omi plays with a stuffed orange tiger next to Veronica.
VERONICA ROSARIO: Literally by the time I got to the parking lot, I already had a cardiologist appointment; they were calling me, "He needs a neurologist appointment. He needs to go to an orthopedics." And within a week, I already had all the appointments coordinated.
DR. PAUL DWORKIN: I think what Veronica's story illustrates is the benefits of enabling care coordinators to understand a family's needs from a really comprehensive standpoint, whether it's health, education, and housing, as they are in Veronica's family situation.
ON SCREEN TEXT: The Medical Center tapped into UnitedHealthcare's culture of innovation to help bring new thinking to old processes
RICHARD SUGARMAN: I think of innovation a few different ways. One, I think of new ideas. Right, whether it's new technology or new ideas or things that don't exist. But the other place is taking what you do and trying to look at ways to do it better.
DR. DONNA L. O'SHEA: Sometimes people, you know, do things that are really innovative and you get the iPad. But sometimes there's just some smart people who do things that make sense that make a really big difference.
Illustrated symbols connect a hand holding a leaf to a heart and magnifying glass, and textbook and apple.
ON SCREEN TEXT: A more modern health care system calls for new types of relationships That's why payers and providers are partnering in new ways... ... and creating a more connected health care system for families like Veronica's
DR. PAUL DWORKIN: UnitedHealthcare has been an extraordinary partner for us, not just in providing us with funding to enable us to really grow our initiative, to grow the Office for Community Child Health, but also as a key partner in our thinking and in our planning.
VERONICA ROSARIO: I don't beg for a miracle. I don't demand a miracle. But put the people that are gonna do 110% for my son. Put them in my way. Put 'em in his way so he can get the best care possible.
ON SCREEN TEXT: UnitedHealthcare® Connecticut Children's Office for Community Child Health
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