Our commitment to the Georgians we serve

We understand how disruptive it can be for our members if their hospital or physician no longer participates in our network. But we also know that rising health care costs are putting pressure on family budgets and making it harder for people to afford the care they need. Our members count on us to provide them with access to care that is not only high quality but also affordable. That is why we want to keep Wellstar in our network but at reasonable, market-competitive rates.

We remain committed to working with Wellstar and are hopeful we can reach a resolution that maintains network access to its hospitals and physicians. But we also want to reassure our members that they will continue to have access to a robust network of care providers should Wellstar leave our network.

Offering a choice of more than 30 hospitals in the Atlanta area

UnitedHealthcare members will continue to have access to a broad network of hospitals, primary care physicians and specialists in the Atlanta area that are readily able to provide high-quality care that meets their needs should Wellstar leave our network.

Our members can choose from approximately 12,000 physicians and more than 30  hospitals in the Atlanta area, including the top six hospitals in U.S. News & World Report’s rankings of the best hospitals in Georgia. Some of the hospitals remaining in our network in the area include:

  • Children’s Hospital of Atlanta*

  • Emory hospitals

  • Northeast Georgia Medical Center*

  • Northside hospitals

  • Piedmont hospitals* 

*In-network for employer-sponsored and individual plans only

We encourage our members to call the number on the back of their health plan ID card if they need assistance finding alternative hospitals or physicians in their area. They can also use the provider directory on our member websites to search for alternative hospitals and doctors:

Ensuring our members get the care they need

Continuity of Care

Our top priority is ensuring the people we serve have continued access to the care they need. That’s why we offer continuity of care, which allows UnitedHealthcare members in the middle of treatment for a serious condition to continue receiving covered services for a specified period of time after a provider leaves our network. Examples of patients who may qualify include

  • Women who are pregnant (second or third trimester) through six weeks post-delivery
  • Patients with newly diagnosed or relapsed cancer, or those currently in active cancer treatment

Some employer group plans offer unique, expanded continuity of care benefits. We encourage our members to call the number on the back of their health plan ID card if they have questions about their plan’s continuity of care benefits.

We’re here for our members

We know this is difficult. We’re committed to making it easier. Please call us at the number on your health plan ID card if you have questions or need support. And please know that we will stay at the negotiating table as long as it takes to reach an agreement with Wellstar. We hope Wellstar will join us there and work towards an agreement that is in everyone’s best interests.

Key facts for our members

  • If we are unable to reach an agreement, Wellstar’s hospitals and employed physicians will no longer participate in the network for employer-sponsored, individual and Medicare Advantage plans as well as the Veteran Affairs Community Care Network (VACCN), effective Oct. 3, 2021.
  • Our direct contracts with nearly 1,000 of the non-employed primary care physicians and specialists affiliated with Wellstar Clinical Partners (WCP), the health system’s clinically integrated network, are not affected by this negotiation. These physicians will remain in our network.
  • Please call the number on the back of your health plan ID card if you have questions or need assistance.