[MUSIC PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]
[UNITEDHEALTHCARE LOGO]
[On-screen text: UnitedHealthcare]
[LOGO IN ANIMATION]
[SPLIT SCREEN, JENN ZMUDA WALKING THROUGH THE OFFICE]
[SPLIT SCREENS, JENN ZMUDA TALKING TO A COLLEAGUE, A CLINICIAN REVIEWING AN MRI SCAN, COLLEAGUES REVIEWING DATA TOGETHER]
JENN ZMUDA VOICEOVER: We're at this point in time now where we're not just listening to some of the issues that are happening in the health care ecosystem,
[JENN ZMUDA WALKING THROUGH THE OFFICE]
we're solving them.
[JENN ZMUDA WALKING INTO A STUDIO SOUND STAGE, POSITIONING HERSELF ON A STOOL IN FRONT OF A WHITE SCREEN]
I'm Jenn Zmuda. I am the Chief Information Officer for UnitedHealthcare.
[JENN ZMUDA SPEAKING ON SCREEN]
[On-screen text: Jennifer Zmuda, Chief Information Officer, UnitedHealthcare]
Across the health care ecosystem,
[COLOR BARS TEST CARD, MULTICOLORED STRIPES ON SCREEN]
[On-screen text: Personalization, Automation, Innovation, Understanding]
AI is incredibly exciting in terms of personalization, how quickly we automate, how quickly we innovate, how quickly we can understand complex data sets to make recommendations. And as AI continues to mature, it really allows us to open up doors in terms of reasoning and new ideas,
[INDIVIDUALS REVIEWING AN MRI SCAN, TRANSITIONING TO INDIVIDUALS IN AN OFFICE REVIEWING DATA ON COMPUTERS]
and it allows us to take a lot of complex subjects and make sense out of them.
[SPLIT SCREEN, CRAIG KURTZWEIL TALKING, A GROUP OF PEOPLE WORKING TOGETHER AT A TABLE]
CRAIG KURZTWEIL VOICEOVER: A key piece of my job is how do we get our hands on more and more data?
[SPLIT SCREEN, AN INDIVIDUAL TYPING ON A LAPTOP, A CLOSEUP IMAGE OF DATA DISPLAYED ON A SCREEN]
[SPLIT SCREEN, CRAIG KURZTWEIL LOOKING AT DIFFERENT DATA SETS ON MULTIPLE SCREENS]
And how do we translate that data into things that people can actually just understand and make decisions on?
[CRAIG KURZTWEIL ON A STUDIO SOUND STAGE AND POSITIONING HIMSELF ON A STOOL]
[CRAIG KURZTWEIL WALKING THROUGH THE OFFICE]
I'm Craig Kurztweil. I'm our Chief Data and Analytics Officer for UnitedHealthcare's commercial business.
[CRAIG KURZTWEIL SPEAKING ON SCREEN]
[On-screen text: Craig Kurtzweil, Chief Data and Analytics Officer, UnitedHealthcare Employer & Individual]
Employers want to figure out what can I actually do to improve the life of my members, to improve affordability. I don't want to know what happened two years ago. I want to know what can I do now to make life better into the future.
[SPLIT SCREEN, CRAIG KURZTWEIL SPEAKING ON THE STUDIO SOUND STAGE]
And if you're not working with an innovative carrier like UnitedHealthcare, you're going to struggle to make that happen.
[COLOR BARS TEST CARD, MULTICOLORED STRIPES ON SCREEN]
[PIE CHART]
[On-screen text: 90% Finding problems, 10% Finding solutions]
[PIE CHART FLIPS TO OTHER SIDE OF THE SCREEN]
[On-screen text: 10% Finding problems, 90% Finding solutions]
I used to spend 90% of my time on diving into finding the subpopulation of greatest need and 10% of my time focused on what you can do about it. I'm hoping to flip that through AI. Let's spend 10% of our time finding the population and 90% of our time focused on what you can do about it and what solutions are going to make the biggest impact.
[A DATA CENTER WITH MANY SCREENS DISPLAYING DATA AND INDIVIDUALS REVIEWING DATA]
[A CLOSE UP OF AN INDIVIDUAL TYPING ON A LAPTOP]
[JENN ZMUDA SPEAKING ON SCREEN]
JENN ZMUDA: What AI is going to help us do is take the complexity out of health care and really create a set of transparency and empowerment for our members and our providers that doesn't exist today.
[MUSIC CRESCENDO AND ABRUPT STOP]
[UNITEDHEALTHCARE LOGO IN ANIMATION]
[UNITEDHEALTHCARE LOGO]
[On-screen text: UHC *Employee benefits including group health plan benefits may be taxable benefits unless they fit into specific exception categories. Please consult with your tax specialist to determine taxability of these offerings. Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services Inc. or their affiliates. B2B E1255024400.01/26 ©2026 United HealthCare Services, Inc. All Rights Reserved. 25-5006352]
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