UnitedHealthcare Community Plan of Indiana Hoosier Care Connect - Member Communications

Eating healthy is important. Did you know that the State of Indiana offers food assistance? The program is called Supplemental Nutrition Assistance Program (SNAP). SNAP can help you buy the foods you need for good health.

Think SNAP could help you? Just fill out the application. If you’re approved, you’ll get an electronic card that is accepted at most grocery stores. Use it to buy fruits, vegetables, dairy products and more.

Questions? We are here to help. Call Member Services at 1-800-832-4643, TTY 711. We are open 8 a.m. to 8 p.m. EST, Monday – Friday.

Pulsewrx and UnitedHealthcare Community Plan are proud to offer our new wireless program.

What is included:

• A FREE phone with UNLIMITED talk, texting, and data
• Pre-loaded apps and contacts to make it easy to use your phone right away

Who can sign up: Anyone receiving Medicaid benefits can sign up. There is a limit of one phone per household. If the member is a child, the parent or guardian can still get a phone.

Sign up today at http://MyBenefitPhone.com.

Checkups are a way to make sure you stay healthy. Going to the doctor is important. Even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

• Call Member Services at 1-855-398-3566, TTY 711, 8 a.m.–8 p.m. EST, Monday–Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
• Go to the appointment. At this visit, your PMP may check your heart and lungs, hearing, vision and weight. Ask about other tests, screenings or shots that are right for you.
• Bring your member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your card.
• Remember the dentist. Everyone should see the dentist every 6 months for a checkup and cleaning.
• Need transportation? We can help arrange a free ride for you to and from the appointment. Call for a ride at 1-855-398-3566, TTY 711.

As a member you have the right to know how we do business. Member Services can answer questions. We can send you information about our operations. You may reach UnitedHealthcare Member Services at 1-800-832-4643. TTY users may dial 711.

Health plan operations covers many topics. This includes:

• All members have a Member Service Navigator and a Care Manager. If you have questions about your health plan talk to your Navigator. If you have questions about your health talk to your Care Manager.
• You can recommend a change to a service, program, or health plan procedure.
• You can let us know how to contact you. You may choose mail, email, phone, and text.
• We can send you information in other languages or formats like braille, audio, and large print.
• It is your right to choose the medical care you receive. This includes life-saving measures in an emergency. It also includes your wishes during a mental health crisis. An advance health directive is a legal form. On it, you can list what health care you want in case you cannot talk or make decisions later on.
• You have the right to voice complaints about how you are treated or the care you get. Our member handbook has details about grievance, appeal, and fair hearing procedures.
• We have policies and procedures in place for the things we do. You can ask for these documents.
• Your PMP participates in a program that encourages them to see our members. It focuses on making sure that you receive the care you need. If you would like to receive more details about this program, please contact your Navigator.
• The member handbook includes our privacy practices. This describes how medical information about you is used.

The Indiana Department of Health, in partnership with the Indiana Immunization Coalition, the American Cancer Society, and multiple community organizations, are working to reduce the cancer burden in Indiana through increased prevention.

The human papillomavirus, or HPV, is known to cause six different types of cancer. The virus is so common that it will infect most people at some point in their lives and most infected people do not have symptoms. Most HPV infections will go away on their own without lasting health problems, but some persistent infections will turn into cancer.

The best way to prevent HPV infection is to get vaccinated. HPV vaccination protects against the HPV virus and the cancers it can cause. More than 90% of HPV cancers can be prevented when boys and girls receive the HPV vaccine series at ages 9-12.

Please don’t wait to vaccinate. The HPV vaccine is cancer prevention! When you vaccinate your child on time, you give them the best protection from HPV cancers. This vaccine is vitally important to your child’s health and is available for your child. There is no out of pocket cost for this vaccine for your child with or without insurance. Vaccination is available at your local pharmacy, health departments, pediatrician offices, family doctor, and many other healthcare providers. HPV vaccination provides safe, effective, and long-lasting protection. Make the call today and schedule your child’s HPV vaccine.

About 25 million people in the U.S. have asthma. There’s no cure for it, but proper care can help you live a normal life. You can control your asthma by taking medications as directed by your provider and avoiding any triggers that may cause an attack. Having a written asthma action plan can also help.

Your action plan should tell you which medicines to take and when to take them. It can help you know if you should stop what you are doing if you don’t feel well. The plan should also tell you when to call your provider and when to seek emergency care.

At UnitedHealthcare, we’re committed to helping you and your family stay healthy. That’s why we encourage regular checkups, even if you and your family members don’t feel sick. All kids ages 3 and older should see their primary medical provider (PMP) once a year. These annual wellness visits are a way to help make sure your child stays healthy.

Stay up-to-date on vaccines. Talk with your child’s PMP about which vaccines they need and their schedules. Once your child completes their childhood vaccination schedule, their PMP may recommend the COVID-19 vaccine.

Lead is a mineral. Blood lead poisoning happens when lead gets into a young child’s bloodstream. A special blood test is ordered by your primary medical provider (PMP) to check for lead poisoning. This test can happen as early as 6 months of age. Your PMP may want to test up to the age of 6 years. Talk to your PMP about this at your child’s next well visit.

Lead can get into the bloodstream when children put things in their mouths. Lead can be found in lots of things. A few examples include:

• Flakes of older paint (like on a window sill)
• In dirt near old lead pipes in a yard or field
• Paint found on some imported toys

If you have questions, we are happy to talk to you. Call Member Services at 1-800-832-4643, TTY 711. Ask to connect with a care manager.

Have you read your Member Handbook? It is a great source of information. It tells you how to use your plan. It explains:

• Member benefits, programs and stories
• The benefits and services you have
• The benefits and services you don’t have
• What costs you may have for health care
• How to find out about network providers
• How your prescription drug benefits work
• What to do if you need care when you are out of town
• When and how you can get care from an out-of-network provider
• Where, when and how to get primary, after-hours, behavioral health, specialty, hospital and emergency care
• Our privacy policy
• What to do if you get a bill
• How to voice a complaint or appeal a coverage decision
• How to ask for an interpreter or get other help with language or translation
• How the plan decides if new treatments or technologies are covered
• How to report fraud and abuse
• Your member rights and responsibilities

Get it all. You can find the Member Handbook in Plan Documents. You can also call Member Services to request a copy.

Sexually transmitted infections (STIs) are passed from one person to another through sexual contact. Common symptoms affect the genital areas and include pain, itching, sores and unusual discharge. You can prevent getting and spreading STIs. If you are sexually active, follow these tips for safe sex:

• Use a latex condom for oral, vaginal and anal sex. Every time.
• Ask a new partner if they have had an STI. Offer to get tested. Ask your partner if they will get tested, too.
• Don’t have sex if your partner has sores, warts, bumps, redness, discharge or other signs of an STI.
• If you think you have been exposed to an STI, see your primary medical provider right away for a checkup. Getting tested for an STI is a covered benefit.
• If you are diagnosed with an STI, tell people you have had sex with that they should see a provider, too.

At UnitedHealthcare, we’re committed to helping you stay healthy. That’s why we encourage you to get regular checkups, even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. These annual wellness visits make it easier to catch issues or illnesses earlier when they may be more treatable. Ask your provider when it’s a good time to schedule an in-person appointment.

Stay up-to-date on vaccines. Talk with your PMP about vaccines you may need and the schedule that is right for you. This includes the annual flu shot and COVID-19 vaccine.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members.

This offer is limited to members 18 years and older. Visit rallyhealth.com/OnePassIN or call 1-800-832-4643, TTY 711, to get started. All members can request an at-home fitness kit.

We receive information about you. This may include your race, ethnicity, language you speak, gender identity and sexual orientation. This data and other personal information about you is protected health information (PHI). We may share this information with your health care providers as part of treatment, payment and operations. This helps us meet your health care needs. Examples of how we may use this information to improve our services include:

• To find gaps in care
• To help you in languages other than English
• To create programs that meet your needs
• To tell your health care providers which language(s) you speak

We do not use this data to deny coverage or limit benefits. We protect this information in the same way we protect all other PHI. Access is limited to employees who need to use it. Our buildings and computers are secured. Computer passwords and other system protections keep your data safe. To find out more about how we protect your cultural data, visit uhc.com/about-us/rel-collection-and-use. For more information on our health equity program, visit unitedhealthgroup.com/what-we-do/health-equity.html.

UnitedHealthcare Community Plan is your Hoosier Care Connect health plan. We will use the Indiana Medicaid Statewide Uniform Preferred Drug List (SUPDL) starting July 5, 2023. The SUPDL is a list of preferred and nonpreferred medications. All Indiana Medicaid plans will now use this list. This change will help you and your provider know which medications are preferred to make filling your prescriptions easier.

We will contact your health care provider if you need to change to a preferred medication on the SUPDL. You can fill your current medication for up to 90 days after July 5, 2023. This gives your provider time to make the change or request a prior authorization. Talk with your health care provider about how the SUPDL may impact your medications.

Questions? We’re here to help. Please call Member Services at 1-800-832-4643, TTY 711, if you have questions. We are open Monday through Friday from 8 a.m. to 8 p.m. Eastern time. We are here for you. Your health is our priority.

We receive information about you. This may include your race, ethnicity, language you speak, gender identity and sexual orientation. This data and other personal information about you is protected health information (PHI). We may share this information with your health care providers as part of treatment, payment and operations. This helps us meet your health care needs. Examples of how we may use this information to improve our services include:

• To find gaps in care
• To help you in languages other than English
• To create programs that meet your needs
• To tell your health care providers which language(s) you speak

We do not use this data to deny coverage or limit benefits. We protect this information in the same way we protect all other PHI. Access is limited to employees who need to use it. Our buildings and computers are secured. Computer passwords and other system protections keep your data safe. To find out more about how we protect your cultural data, visit uhc.com/about-us/rel-collection-and-use. For more information on our health equity program, visit unitedhealthgroup.com/what-we-do/health-equity.html.

We provide free services to help you communicate with us. We can send you information in languages other than English or in other formats such as Braille or large print. You can ask for an interpreter. To share your preferences please call Member Services.

Checkups are a way to make sure your child stays healthy. All kids 3 years of age and older should see their primary medical provider (PMP) once a year, even if they don’t feel sick. Kids under age 3 may need more checkups and immunizations. Talk to your child’s PMP about how often your child should have checkups. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

• Call Member Services at 1-800-832-4643, TTY 711, 8 a.m.–8 p.m. EST, Monday–Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
• At this visit, your PMP will complete a full exam and check height, weight, vision and hearing. Talk about any health or behavior changes in your child and ask if other tests or shots are needed.
• Reminder: Talk to your doctor about completing all shots and lead screening before your child turns two.
• Bring your child’s member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your child’s card.
• Remember the dentist. Starting as soon as your child gets their first tooth, everyone should see the dentist for a checkup and cleaning.
• Need transportation? We can help arrange a free ride for you and your child to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members.

This offer is limited to members 18 years and older. Visit rallyhealth.com/OnePassIN or call 1-800-832-4643, TTY 711, to get started. All members can request an at-home fitness kit.

Pulsewrx and UnitedHealthcare Community Plan are proud to offer our new wireless program.

What is included:

• A FREE phone with UNLIMITED talk, texting, and data
• Pre-loaded apps and contacts to make it easy to use your phone right away

Who can sign up: Anyone receiving Medicaid benefits can sign up. There is a limit of one phone per household. If the member is a child, the parent or guardian can still get a phone.

Sign up today at http://MyBenefitPhone.com.

Get the care you need when you need it. Routine mental health care is a big part of staying healthy. Because some medications may raise the risk of certain health conditions, regular monitoring is important. Your health care provider is here to help. Together, you can talk through concerns and find helpful resources. So don't wait. Make an appointment today.

Need help finding a provider? Call Member Services at 1-800-832-4643, TTY 711. You can also click the Find Care tab on the member portal.

Remember to take your medication. If medication has been prescribed, be sure to take it as directed. It can take several weeks to start feeling better, so be patient. And if any issues are preventing you from taking them, talk to your provider or pharmacist. They may be able to help.

Take advantage of virtual visits. If you need to talk to someone, virtual visits are a great way to find and get support from a therapist or counselor. There’s often no waiting and appointments are easy to make. Plus, you’ll be able to talk in a safe space about how you feel in the privacy of your home.

We want to hear from you. That is why we are inviting you to join our member advisory group, called the HERO Council. HERO stands for health, empowerment, resources, and opportunities. At the meeting, we welcome you to:

• Tell us what you think about your health coverage
• Help us understand how we are doing
• Let us know if what we send you is helpful
• Share ideas that would make things better for all members

If you attend in person, you will receive a meal and a gift card. We will send you a gift by mail if you join by phone.

We will also be offering FREE phones with unlimited talk, text, and data! You must RSVP to receive this phone during the meeting. There is a limit of one phone per household. All Hoosier Care Connect members qualify for this free phone program.

Two ways to join:

1. In person:

Date: Tuesday, June 20, 2023
Time: Noon to 1 p.m.
Place: Allen County Public Library, 900 Library Plaza, Fort Wayne

2. By phone: Call toll-free: 1-833-563-1769, meeting code 992 889 724 #

Let us know if you can attend! To RSVP, call Member Services at 1-800-832-4643. TDD/TTY users dial 711. If you need a ride to the meeting, we can set that up as well. We look forward to talking with you.

At UnitedHealthcare, we’re committed to helping you and your family stay healthy. That’s why we encourage regular checkups, even if you and your family members don’t feel sick. All kids ages 3 and older should see their primary medical provider (PMP) once a year. These annual wellness visits are a way to help make sure your child stays healthy.

Stay up-to-date on vaccines. Talk with your child’s PMP about which vaccines they need and their schedules. Once your child completes their childhood vaccination schedule, their PMP may recommend the COVID-19 vaccine.

As a member of UnitedHealthcare, you can skip the waiting room and connect to doctors in seconds with the UHC Doctor Chat app. Doctors are available 24 hours a day, 7 days a week and can answer any questions, big or small. Use UHC Doctor Chat for:

• Sick kids
• Coughs, fevers, sore throat
• Earaches, stomach pain, diarrhea
• Rashes, allergic reactions, animal/insect bites
• Back/abdominal pain
• Sports injuries, burns, heat-related illness
• Urinary tract infections
• General health questions

Get started now. Learn more at UHCDoctorChat.com or download the UnitedHealthcare Doctor Chat app for free on the App Store^® and Google Play^®.

Questions? Call Member Services at 1-800-832-4643, TTY 711. 

When members are new to UnitedHealthcare, most prescriptions are allowed for the first 90 days. After that, a prior approval may be needed. Talk to your doctor or pharmacist if you take medications to make sure this approval is on file with your pharmacy.

Your pharmacy also needs your UnitedHealthcare member ID card on file. If you need a new member ID card, you can print one from your member portal home page. You can also give us a call at 1-800-832-4643, TTY 711, and we will send a new member ID card to you.

At UnitedHealthcare, we’re committed to helping you stay healthy. That’s why we encourage you to get regular checkups, even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. These annual wellness visits make it easier to catch issues or illnesses earlier when they may be more treatable. Ask your provider when it’s a good time to schedule an in-person appointment.

Stay up-to-date on vaccines. Talk with your PMP about vaccines you may need and the schedule that is right for you. This includes the annual flu shot and COVID-19 vaccine.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members.

This offer is limited to members 18 years and older. Visit rallyhealth.com/OnePassIN or call 1-800-832-4643, TTY 711, to get started. All members can request an at-home fitness kit.

At UnitedHealthcare, we’re committed to helping you and your family stay healthy. That’s why we encourage regular checkups, even if you and your family members don’t feel sick. All kids ages 3 and older should see their primary medical provider (PMP) once a year. These annual wellness visits are a way to help make sure your child stays healthy.

Stay up-to-date on vaccines. Talk with your child’s PMP about which vaccines they need and their schedules. Once your child completes their childhood vaccination schedule, their PMP may recommend the COVID-19 vaccine.

Lead is a mineral. Blood lead poisoning happens when lead gets into a young child’s bloodstream. A special blood test is ordered by your primary medical provider (PMP) to check for lead poisoning. This test can happen as early as 6 months of age. Your PMP may want to test up to the age of 6 years. Talk to your PMP about this at your child’s next well visit.

Lead can get into the bloodstream when children put things in their mouths. Lead can be found in lots of things. A few examples include: flakes of older paint (like on a window sill); in dirt near old lead pipes in a yard or field; and paint found on some imported toys.

If you have questions, we are happy to talk to you. Call Member Services at 1-800-832-4643, TTY 711. Ask to connect with a care coordinator.

The public health emergency is ending soon. You may need to act soon. Make sure your address is up-to-date. Click here to learn more.

Sometimes finding food, safe housing, transportation, or a job can be a struggle. Getting these things is just as important as going to the doctor. We want to help you with non-medical needs. Visit UHC Healthier Lives and get connected with places that are able to provide support. You can also talk to your Member Services Navigator or Care Coordinator. Give us a call at 1-800-832-4643, TTY 711. We are open Monday through Friday from 8 am to 8 pm Eastern time.

We want you to get the most from your Hoosier Care Connect program. It may be time for a dental visit. Seeing a dentist twice a year is a key to good oral health. Dental check-ups are covered at no cost to you. You will also earn a $25 gift card when you get a dental check-up.

We can help you find a dentist or make an appointment. Give us a call at 1-800-832-4643, TTY 711. We are open Monday through Friday from 8 am to 8 pm Eastern time.

Routine mental health care is a big part of staying healthy. Because some medications may raise the risk of certain health conditions, regular monitoring is important. Your health care provider is here to help. Together, you can talk through concerns and find helpful resources. So don't wait.

Remember to take medication. If medication has been prescribed, be sure to take it as directed. It can take several weeks to start feeling better, so be patient. And if any issues are preventing you from taking them, talk to your provider or pharmacist. They may be able to help.

Take advantage of virtual visits. If you need to talk to someone, virtual visits are a great way to find and get support from a therapist or counselor. There’s often no waiting and appointments are easy to make. Plus, you’ll be able to talk in a safe space about how you feel in the privacy of your home. Call your provider. You can also visit uhcdoctorchat.com at any time.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members.

This offer is limited to members 18 years and older. Visit rallyhealth.com/OnePassIN or Give us a call at 1-800-832-4643, TTY 711. We are open Monday through Friday from 8 am to 8 pm Eastern time, to get started. We also offer at-home fitness kits on request.

When members are new to UnitedHealthcare, most prescriptions are allowed for the first 90 days. After that, a prior approval may be needed. Talk to your doctor or pharmacist if you take medications to make sure this approval is on file with your pharmacy.

Your pharmacy also needs your UnitedHealthcare member ID card on file. If you need a new member ID card, you can print one from your member portal home page. You can also give us a call at 1-800-832-4643, TTY 711, and we will send a new member ID card to you.

We offer many extras to our members. All Hoosier Care Connect members can use these free programs. We want you to understand the health system. We also want to help you get things that can make life a little easier. Please call your Member Service Navigator at 1-800-832-4643 to learn more. TTY users, please dial 711. Many of these programs can also be found on your member portal.

• Caregiver Support Program: Connect with your care manager. Learn about our caregiver support options.
• Doctor Chat: Video-chat 24/7 with a provider online to ask about health care needs if your PMP is not available. Get started today at UHCDoctorChat.com.
• Essentials Box: Let us know you could use some help. We will send out a box of items like rice, chicken, fruit, vegetables, toilet paper, trash bags, and dish soap.
• Fitness: With One Pass, you can work out at home or in the gym. You must be 18 years or older to join One Pass. Click here to sign up today.
• Fitness at home: If online or gym access is not for you, we can send you an at-home fitness kit. All members may receive our at-home fitness kit.
• Healthy First Steps: This program is for pregnant moms. Talk to a coach. Earn gift cards and items for you and your child.
• High School Equivalency (HSE): It’s not too late to finish high school. Any member age 16 or older can be part of this program.
• Just Plain Clear Glossary: The Just Plain Clear® Glossary contains thousands of health care terms defined in plain, clear language. Click here to start learning more.
• Internet: The Affordable Connectivity Program offers discounts for monthly internet service. This program also offers a one-time computer discount. Click here to learn more.
• Magnifier Tool: We offer a free magnifier tool to our members who have trouble reading small print. We can also send out materials in large print, audio, or braille.
• Medications: We can mail most prescriptions to your home. Do you take more than 3 pills at a time? We can sort your pills and send out in pill packs.
• Member Advisory Committee: We are listening! Share your ideas about how to improve your health plan with other members. Join in person or by phone.
• Mobile Phone: Our free phone program offers unlimited talk, text, and data. Apply here.
• Mom’s Meals: This program provides 14 home delivered meals when you are healing or need extra help getting healthy food.
• Member Portal: You can view claims, benefits, and get access to most of the programs and services listed here. Visit your secure member portal today.
• Newsletter: Our Health Talk newsletter has lots of tips on how to get healthy and stay healthy. Visit our website and click Member Resources to see all of our newsletters.
• NurseLine: You can call and talk to a nurse 24/7. They can give you information, support, and education for most health-related questions.
• On My Way: This free program helps members age 14-21 learn about adult skills, like money management and finding a job. Visit your secure member portal for access to this program.
• Recovery support: Talk to a care manager if you need help. We want to help you stop using alcohol or drugs.
• Sanvello: This app helps you learn more about stress, anxiety and depression. You can even connect with a large community of people and share advice, stories, and insights. Visit your secure member portal for access to this program.
• Transportation: Get a free ride to your doctor, pharmacy, food pantry, WIC, or Medicaid appointments.

Getting needed care is important to your health. Start earning rewards today.

We make it easy for you:

1. Complete the activity.
2. We receive a provider claim that the activity was completed.
3. We send you a gift card.

Rewards in 2023 for our Hoosier Care Connect members are:

• Dental: Visit the dentist twice a year. All members earn one $25 gift card for the first check-up.
• Well visit: See your primary medical provider (PMP) for an annual check-up. Members 3 and older earn one $25 gift card per year.
• Tobacco cessation: Stop using tobacco products. Complete a program like 1-800-QUIT-NOW (1-800-784-8669). Call and let us know to earn a $25 gift card.
• Are you new to the health plan? If you take your health needs screening during your first 90 days, you will get a $35 gift card. Call us at 1-800-832-4643 to take the survey. TTY users may dial 711.
• Have you been to the emergency room due to alcohol or drug use? Talk to a care coordinator to learn more about earning gift cards when you get important follow-up care. Call us at 1-800-832-4643. TTY users may dial 711.

Using tobacco or vaping products is not healthy. It is never too late to quit. Call the Indiana Tobacco Quitline at 1-800-QUIT-NOW. That number is 1-800-784-8669. You can get free supplies and a quit coach. Call today and start your path to a tobacco free life. If you attend any quit program during 2023, call 1-800-832-4643 and let us know. We will send you a $25 gift card.

Get vaccinations on time. Every time.

Parents and guardians can help stop some dangerous childhood diseases by making sure their children get CDC-recommended shots. Reach out to your child’s PMP to see if you need to make an appointment. Keep your child up-to-date on CDC-recommended shots. Learn more at cdc.gov.

The next time you do not feel well, don’t wait for a doctor’s appointment. Simply use the UHC Doctor Chat app from UnitedHealthcare to video chat with a doctor for free. Doctors are available 24 hours a day, 7 days a week. And chatting with them costs you nothing.

Use Doctor Chat when you experience:

• Cough, fever, sore throat
• Sports injury, burn, heat-related illness
• Urinary tract infection
• Earache, stomach pain, diarrhea
• Rash, allergic reaction, insect or animal bite
• Back or abdominal pain
• General health questions

Get started today at UHCDoctorChat.com.

There’s much more to good health than what happens in the doctor’s office. Other things, like food, housing transportation, and financial security are important too. When any of these things are missing, it makes it harder to take care of your health.

You may not know about all the programs and services in your area. We can help connect you. These programs and services could save you money and help make life easier. We may be able to help you:

• Get food assistance
• Find housing, save on utility bills, or make home repairs
• Save on drugs by switching to 3-month prescriptions
• Find transportation
• Get your high school diploma
• Find self-help and support groups in your neighborhood

We’ll help connect you. We want to make sure you get the care you need when you need it. For many needs you may visit UHCHealthierLives.com and search for resources online. You may also talk to your Member Service Navigator to get help. Call us at 1-800-832-4643. TTY users may dial 711.

We want to hear from you. That is why we are inviting you to join our Member Advisory Committee (MAC). At the MAC meeting, we welcome you to:

• Tell us what you think about your health coverage
• Help us understand how we are doing
• Let us know if what we send you is helpful
• Share ideas that would make things better for all members

If you attend in person, you will receive a meal and a gift card. We will send you a gift card by mail if you join by phone.

Two ways to join:

1. In person

• Date: March 21, 2023
• Time: Noon to 1 pm, EST
•  Place: Vigo County Public Library, One Library Square, Room #6, Terre Haute

2. By phone

• Call toll-free: 1-833-563-1769, meeting ID 577 907 492 #

Let us know if you can attend. We hope you can join us either in person or virtually. To RSVP, call Member Services at 1-800-832-4643. TDD/TTY users dial 711. If you need a free ride, call us a week before the meeting to schedule. We look forward to talking with you! 

Checkups are a way to make sure your child stays healthy. All kids 3 years of age and older should see their primary medical provider (PMP) once a year, even if they don’t feel sick. Kids under age 3 may need more checkups and immunizations. Talk to your child’s PMP about how often your child should have checkups. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

• Call Member Services at 1-800-832-4643, TTY 711, 8 am–8 pm EST, Monday – Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
• At this visit, your PMP will complete a full exam and check height, weight, vision and hearing. Talk about any health or behavior changes in your child and ask if other tests or shots are needed.
• Reminder: Talk to your doctor about completing all shots and lead screening before your child turns two.
• Bring your child’s member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your child’s card.
• Remember the dentist. Starting as soon as your child gets their first tooth, everyone should see the dentist for a checkup and cleaning.
• Need transportation? We can help arrange a free ride for you and your child to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711.

Checkups are a way to make sure you stay healthy. Going to the doctor is important. Even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

• Call Member Services at 1-800-832-4643, TTY 711, 8 am – 8 pm EST, Monday – Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
• Go to the appointment. At this visit, your PMP may check your heart and lungs, hearing, vision and weight. Ask about other tests, screenings or shots that are right for you.
• Bring your member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your card.
• Remember the dentist. Everyone should see the dentist every 6 months for a checkup and cleaning.
• Need transportation? We can help arrange a free ride for you to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711. 

Eating healthy is important. Did you know that the State of Indiana offers food assistance? The program is called Supplemental Nutrition Assistance Program (SNAP). SNAP can help you buy the foods you need for good health.

Think SNAP could help you? Just fill out the application. If you’re approved, you’ll get an electronic card that is accepted at most grocery stores. Use it to buy fruits, vegetables, dairy products and more.

Questions? We are here to help. Call Member Services at 1-800-832-4643, TTY 711. We are open 8 am to 8 pm EST, Monday  –  Friday.

At UnitedHealthcare, we’re committed to helping you and your family stay healthy. That’s why we encourage regular checkups, even if you and your family members don’t feel sick. All kids ages 3 and older should see their primary medical provider (PMP) once a year. These annual wellness visits are a way to help make sure your child stays healthy.

Stay up-to-date on vaccines. Talk with your child’s PMP about which vaccines they need and their schedules. Once your child completes their childhood vaccination schedule, their PMP may recommend the COVID-19 vaccine.

Checkups are a way to make sure your child stays healthy. All kids 3 years of age and older should see their primary medical provider (PMP) once a year, even if they don’t feel sick. Kids under age 3 may need more checkups and immunizations. Talk to your child’s PMP about how often your child should have checkups. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

• Call Member Services at 1-800-832-4643, TTY 711, 8 am – 8 pm EST, Monday – Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
• At this visit, your PMP will complete a full exam and check height, weight, vision and hearing. Talk about any health or behavior changes in your child and ask if other tests or shots are needed.
• Reminder: Talk to your doctor about completing all shots and lead screening before your child turns two.
• Bring your child’s member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your child’s card.
• Remember the dentist. Starting as soon as your child gets their first tooth, everyone should see the dentist for a checkup and cleaning.
• Need transportation? We can help arrange a free ride for you and your child to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711.

Checkups are a way to make sure you stay healthy. Going to the doctor is important. Even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

• Call Member Services at 1-800-832-4643, TTY 711, 8 am – 8 pm EST, Monday – Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
• Go to the appointment. At this visit, your PMP may check your heart and lungs, hearing, vision and weight. Ask about other tests, screenings or shots that are right for you.
• Bring your member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your card.
• Remember the dentist. Everyone should see the dentist every 6 months for a checkup and cleaning.
• Need transportation? We can help arrange a free ride for you to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members.

This offer is limited to members 18 years and older. Visit rallyhealth.com/OnePassIN or call 1-800-832-4643, TTY 711, to get started. We also offer at-home fitness kits on request.