PathWays Member Communications

DialCare offers access to a dentist 24 hours a day, 7 days a week. You can talk to the dentist about things like tooth pain, swelling, or bleeding gums. The dentist can help you understand what to do next. You can also get a referral to a dentist who can see you quickly. Click on the DialCare tile from the Coverage & Benefits tab of this portal to get started.

If you have high blood pressure or are worried that you might, try not to get overwhelmed. You have more power than you think. Unfortunately, high blood pressure doesn’t always have warning signs or symptoms. Many people don’t even know they have it. But don’t worry, it is possible to manage blood pressure and improve your health by checking your numbers and talking to a provider regularly. This may also help prevent or delay heart disease, eye problems, kidney failure and more.

Three tips to help reach blood pressure goals (visit heart.org for more information):

Check blood pressure regularly and exercise when possible. This can be one of the best ways to help manage blood pressure. With a doctor’s permission, try to exercise at least 30 minutes a day.
Make healthy food choices and be mindful of salt use. Decreasing the use of salt may help lower blood pressure and improve heart health.
Take suggested medications. Medicine works best when used as recommended. If there are any troubles with taking medicine, talk with a doctor so they can help.

Do you know about the shingles virus and vaccine? The virus that causes shingles can cover your face or body with a painful, itchy rash. That rash can turn into scabs. The virus can stay inactive in your body for years.

Protect yourself today. A shingles shot is a service your health plan pays for. Call your provider or your local pharmacy to schedule an appointment now. Need help finding a shingles shot near you? Call Member Services at 1-800-832-4643. TTY users may dial 711. We are open 8 a.m. to 8 p.m. ET, Monday-Friday.

At UnitedHealthcare, we’re committed to helping you stay healthy. That’s why we encourage you to get regular checkups, even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. These annual wellness visits make it easier to catch issues or illnesses earlier when they may be more treatable. Ask your provider when it’s a good time to schedule an in-person appointment.

Stay up-to-date on vaccines. Talk with your PMP about vaccines you may need and the schedule that is right for you. This includes annual shots for the flu and pneumonia.

Eating healthy is important. Did you know that the State of Indiana offers food assistance? The program is called Supplemental Nutrition Assistance Program (SNAP). SNAP can help you buy the foods you need for good health.

Think SNAP could help you? Just fill out the application. If you’re approved, you’ll get an electronic card that is accepted at most grocery stores. Use it to buy fruits, vegetables, dairy products and more.

Questions? We are here to help. Call Member Services at 1-800-832-4643. TTY users may dial 711. We are open 8 am to 8 pm ET, Monday – Friday.

Did you know a mammogram can detect a lump in the breast up to three years before it can be felt? It is the very best way to monitor the health of your breast tissue over time. Plus, breast cancer caught in the earliest stages is much easier to treat successfully. Remember, most women over the age of 40 are advised to have a mammogram at least every two years. Talk to your primary medical provider about this important test.

Preventive screenings are covered by UnitedHealthcare. There is no cost to you.

As an Indiana PathWays for Aging member, we reward you when you connect with us.

How to start earning rewards

Talk to your Care Coordinator as soon as possible. This is your go-to person. Your Care Coordinator will listen, assist, support, and answer questions. We can also help with questions about other health insurance you have, like Medicare. If you want to connect right away, call Member Services at 1-800-832-4643. TTY users may dial 711. Member Services will connect you with your Care Coordinator.

How to redeem a reward

Our Indiana PathWays for Aging Member Rewards Catalog is available online in the Plan Documents section. We can also email or send you a current catalog. Choose from the catalog and place your order when you earn a reward.

Ways to Earn a Reward (2026)

Answer our phone call, or agree to a visit. You earn a reward for completing your initial Health Needs Screening.
Meet your Care Coordinator. After answering a longer list of questions while meeting with your Care Coordinator, you earn a second reward. Talk about your health, set goals, ask questions, and share your wishes. You may include a friend or family member to join the conversation.
Make a transition. Your Care Coordinator can track a major goal related to transitions, like moving from a nursing facility to a new home. You earn a reward when you complete a move to a new location.
Follow up after a behavioral health hospital stay. If you stay overnight in the hospital, you will earn a reward when you attend a follow-up visit with your provider as asked. This is limited to behavioral health admissions.
Participate in HERO Council. Become a member of our Health, Empowerment, Resources, and Opportunities Council. Earn a reward when you attend a meeting. Meetings are scheduled over the phone and in-person.
Quit using tobacco products. Let us know that you quit. Share how you did it with your Care Coordinator. You earn a reward to after you are tobacco-free.

According to the Asthma and Allergy Foundation of America, about 27 million people in the U.S. have asthma. That is about 1 in every 12 people. There is no cure for it, but proper care can help you live a normal life. You can control your asthma by taking medications as directed by your provider and avoiding any triggers that may cause an attack. Having a written asthma action plan can also help.

If you have asthma, talk to your Care Coordinator. We can help you create an action plan. Your action plan should tell you which medicines to take and when to take them. It can help you know if you should stop what you are doing if you do not feel well. The plan should also tell you when to call your provider and when to seek emergency care.

Thank you for being a UnitedHealthcare member. This letter is about your Indiana PathWays for Aging program. We support you so that you may live independently as possible, for as long as possible. Each year, we share important information with you.

If you have questions or want more information:

Call Member Services at 1-800-832-4643. TTY users may dial 711. We are open 8 am to 8 pm ET, Monday through Friday.
Review the member handbook. It has more detailed information about your benefits, coverage, and options available to you. The handbook is available online at MyUHC.com/CommunityPlan. You may call Member Services to get a handbook by mail. We can send it to you in large print, braille, or other languages.

Grievances and Appeals

If you have an issue or problem with the care you are getting, you can file a grievance with us at any time. It can be a written letter, filed online, or a phone call. Your Provider or Member Services can also file a grievance for you.

You may file a grievance over the phone with Member Services at 1-800-832-4643, TTY 711. Our secure member portal, myuhc.com/communityplan, offers an option to file a grievance online. You may also file a written grievance by sending it to:

UnitedHealthcare Grievances and Appeals

P.O. Box 31364

Salt Lake City, UT 84131-0364

If you do not agree with any action that denies or delays your care, you can file an appeal within 60 days of receiving that action notice. If your Provider or member representative has your written permission, they can file an appeal for you. You can also call the Ombudsman for help. You can appeal in writing, online, or over the phone by calling Member Services.

If you file an appeal, you will continue to get any services you were already getting as long as you file within ten (10) days of when our letter was mailed or the date the change would be effective. If the appeal is not decided in your favor, you may have to pay for the services you got during the appeal process.

If you need your appeal reviewed faster, you can request an expedited (rush) appeal and get an answer back from us within forty-eight (48) hours. If your request for an expedited appeal is not approved, your appeal will be reviewed using the Standard Appeal process. We will send you a letter within two (2) days to let you know that your request for a fast review was denied. A Standard Appeal will be reviewed within thirty (30) days.

If you have finished your appeal at UnitedHealthcare Community Plan, and you think we made a mistake about your appeal, you, the provider, or other delegated person acting as an approved representative for you may ask for a State Fair Hearing from the Indiana Family and Social Services Administration (FSSA). Also, in the event UnitedHealthcare Community Plan does not respond to you or resolve your appeal or grievance in a timely manner, you may ask for a State Fair Hearing. It must be filed within 120 days of the date on letter. You can ask for it by mail, fax, or email.

Mail: Office of Administrative Law Proceedings - FSSA Hearings
- 100 N. Senate Avenue, Suite N802
- Indianapolis, IN 46204
Phone: 317-234-3488, or toll-free 866-259-3573
Fax: 317-232-4412
Email: fssa.appeals@oalp.in.gov

If you file a State Fair Hearing, you will continue to get any services you were already getting as long as you file within ten (10) days of when our Notice of Appeal Resolution letter was mailed or the date the change would start.

Getting advice or help

You can call an Ombudsman for help or advice. The Ombudsman helps protect the rights of people living in nursing homes and assisted living facilities. They listen to concerns, help solve problems, and make sure residents are treated fairly and respectfully.

This is someone who can explain your health benefits. You can learn more about your rights as a health plan member. The ombudsman can also help you file a grievance or solve an issue. Visit Ombudsman.IN.gov to learn more. You may also call the Member Support Services program for Indiana PathWays for Aging at 1-877-738-3511, TTY 711.

If you currently live in a nursing home, call the State of Indiana’s Long Term Care Ombudsman. That phone number is 1-800-622-4484, TTY 711.

Abuse, neglect, and exploitation

Abuse is when someone hurts, threatens, scares, controls, or mistreats you in a way that causes physical pain, emotional pain, or fear. This can include hitting, yelling, threatening, or keeping you from leaving when it is not safe or fair to do so.

Neglect happens when you have trouble getting your basic needs met. This includes things like not being able to visit the doctor, living in an unsafe home, or not having enough food or clothing.

Exploitation happens when someone is taking advantage of you or treating you poorly. This can include removing items from your home, spending your money without your approval, or using your identity.

If you feel that your safety is in danger, call 911 right away. Call 911 if you are badly hurt, having trouble breathing, choking, have a broken bone, is thinking about hurting yourself, or if you are worried about your safety.

If you are the victim of abuse, neglect, or exploitation, call Adult Protective Services. That phone number is 1-800-992-6978. You can also report an issue online by visiting aps-govcloud.my.site.com/APSOnlineReport/s/. If UnitedHealthcare learns that your personal safety is in danger, we must report it.

Health Plan Operations

As a member you have the right to know how we do business. Member Services can answer questions. We can send you information about our operations.

Health plan operations cover many topics. This includes:

All members have either a Care Coordinator or Service Coordinator. This person can help you with all your health care needs. This includes answering questions about Indiana PathWays for Aging and other health coverage, like Medicare.
You can recommend a change to a service, program, or health plan procedure.
You can let us know how to contact you. You may choose mail, email, phone, and text.
We can send you information in other languages or formats like braille, audio, and large print.
It is your right to choose the medical care you receive. This includes life-saving measures in an emergency. It also includes your wishes during a mental health crisis. An advance health directive is a legal form. On it, you can list what health care you want in case you cannot talk or make decisions later.
You have the right to voice issues you may have about how you are treated or the care you get. Our member handbook has details about grievance, appeal, and fair hearing procedures.
We have policies and procedures in place for the things we do. You can ask for these documents.
Your Primary Medical Provider participates in a program that encourages them to see our members. It focuses on making sure you receive the care you need. If you would like to receive more details about this program, please call your Care Coordinator or Service Coordinator.
The member handbook includes our privacy practices. This describes how medical information about you is used.

Have you read your Member Handbook? It is a great source of information. It tells you how to use your plan. It explains:

Member benefits, programs and stories
The benefits and services you have
The benefits and services you don’t have
What costs you may have for health care
How to find out about network providers
How your prescription drug benefits work
What to do if you need care when you are out of town
When and how you can get care from an out-of-network provider
Where, when and how to get primary, after-hours, behavioral health, specialty, hospital and emergency care
Our privacy policy
What to do if you get a bill
How to voice a complaint or appeal a coverage decision
How to ask for an interpreter or get other help with language or translation
How the plan decides if new treatments or technologies are covered
How to report fraud and abuse
Your member rights and responsibilities

Get it all. You can find the Member Handbook in Plan Documents. You can also call Member Services to request a copy to be sent to you.

Checkups are a way to make sure you stay healthy. Going to the doctor is important. Even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

Call Member Services at 1-800-832-4643, TTY 711, 8 a.m.–8 p.m. EST, Monday–Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
Go to the appointment. At this visit, your PMP may check your heart and lungs, hearing, vision and weight. Ask about other tests, screenings or shots that are right for you.
Bring your member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your card.
Remember the dentist. Everyone should see the dentist every 6 months for a checkup and cleaning.
Need transportation?
- We can help arrange a free ride for you to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711.
- You can also self-schedule from the portal. Click the Coverage & Benefits tile and scroll to Transportation to get started.

Did you know that eye problems caused by diabetes often show no symptoms? Or, that diabetes is a leading cause of blindness among American adults?

Fortunately, there is an eye exam that can detect problems early when they can be treated. It’s a diabetic eye exam, also called a retinal exam. (It’s different than having your vision checked for glasses or contacts.)

The diabetic eye exam checks the health of the blood vessels behind your eyes. It’s important to keep checking these blood vessels over time, because changes can lead to permanent vision loss. That’s why a diabetic eye exam is recommended every year.

An annual diabetic eye exam is covered as part of the Indiana PathWays for Aging program. There is no cost to you.

If you do not drive, we work to get you the healthcare rides you need. Your Indiana PathWays for Aging benefits cover trips to medical appointments, labs, and pharmacies.

You also have extra benefits that you can use for the following reasons:

Curbside grocery pick-up
Food bank pick-up
Fitness center trips
State and county agency appointments
UnitedHealthcare-sponsored events

We also offer a friends and family mileage program and bus passes.

Rides should be scheduled at least 3 days in advance. You can self-schedule on this portal by going to the Coverage & Benefits tab. Click on transportation and then access the scheduling website. You may also call 1-800-832-4643. TTY users may dial 711. We are open Monday through Friday, 8 am to 8 pm ET.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members. Click on the One Pass Fitness tile from the Health & Wellness tab. You may also visit youronepass.com or call 1-800-832-4643, TTY 711, to get started.

We receive information about you. This may include your race, ethnicity, language you speak, gender identity, and sexual orientation. This data and other personal information about you is protected health information (PHI). We may share this information with your health care providers as part of treatment, payment, and operations in meeting your health care needs.

Examples of how we may use PHI to improve the services we provide include:

Finding gaps in care
Helping you in languages other than English
Creating programs that meet your needs
Telling your health care providers which language you speak

We do not use this data to deny coverage or limit benefits. We protect this information in the same way we protect all other PHI. Access is restricted to those employees who need to use it. Our building and computers are secured. Computer passwords and other system protections keep your data safe.

To find out more about how we protect your cultural data, visit uhc.com/about-us/rel-collection-and-use. To get more information on health equity, visit Community impact | UnitedHealthcare (uhc.com).

Sexually transmitted infections (STIs) are passed from one person to another through sexual contact. Common symptoms affect the genital areas and include pain, itching, sores and unusual discharge. You can prevent getting and spreading STIs. If you are sexually active, follow these tips for safe sex:

Use a latex condom for oral, vaginal and anal sex. Every time.
Ask a new partner if they have had an STI. Offer to get tested. Ask your partner if they will get tested, too.
Don’t have sex if your partner has sores, warts, bumps, redness, discharge or other signs of an STI.
If you think you have been exposed to an STI, see your primary medical provider right away for a checkup. Getting tested for an STI is a covered benefit.
If you are diagnosed with an STI, tell people you have had sex with that they should see a provider, too.

The word is getting out about this serious Sexually Transmitted Infections (STI). It’s been called the ‘silent epidemic’ because you may have no symptoms, or symptoms may be so mild, that they’re overlooked.

But chlamydia can cause serious problems in men, women and newborn babies of infected mothers. This includes infertility, pregnancy outside of the uterus, and infections in newborns. If there are symptoms, they may include pelvic pain, vaginal discharge, painful urination or intercourse.

Anyone who has unprotected sex is at risk for chlamydia.

Preventive screenings are covered by your health plan. There is no cost to you.

Did you know that colorectal cancer is one of the leading causes of deaths? Colon cancer can happen to anyone. Colorectal cancer screening can detect it early. Beginning at age 45, it is important to talk with your provider about colon health. You may also discuss how often you should be screened. Be sure to ask your provider about your colon health or if you need a referral for certain tests or screenings including ones that can be performed very easily in your own home.

Preventive screenings are a covered benefit. There is no cost to you.

Taking medication and getting regular screenings is an important part of health care. For those who take antipsychotic medications for schizophrenia or bipolar disorder, a diabetes screening may be recommended.

With a simple blood test, your provider can check on your blood sugar levels. And, if needed, recommend treatment.

Preventive screenings are covered by your health plan. There is no cost to you.

A Postbook creates deeper relationships with a relative or friend. Pick your Postbook pal, and share post cards based on ideas in the journal. We include postage and supplies. Talk to Member Services or your Care Coordinator and ask for a Postbook set today.

Get the care you need, when you need it. Routine mental health care is a big part of staying healthy. Because some medications may raise the risk of certain health conditions, regular monitoring is important. Your health care provider is here to help. Together, you can talk through concerns and find helpful resources. So don't wait. Make an appointment today.

Need help finding a provider? Call Member Services at 1-800-832-4643, TTY 711. You can also click the Find Care tab here on your member portal.

Remember to take your medication. If medication has been prescribed, be sure to take it as directed. It can take several weeks to start feeling better, so be patient. And if any issues are preventing you from taking them, talk to your provider or pharmacist. They may be able to help.

Take advantage of virtual visits. If you need to talk to someone, virtual visits are a great way to find and get support from a therapist or counselor. There’s often no waiting and appointments are easy to make. Plus, you’ll be able to talk in a safe space about how you feel in the privacy of your home.

This member portal has a Pharmacy tab. It includes information on:

What drugs are covered. There is a list of covered drugs. You may need to use a generic drug in place of a brand-name drug.
Where to get your prescriptions filled. You can find a pharmacy near you that accepts your plan. You may also be able to get certain drugs by mail.
Rules that may apply. Some drugs may only be covered in certain cases. For example, you might need to try a different drug first. (This is called step therapy.) Or you might need approval from UnitedHealthcare to use a drug. (This is called prior authorization.) There also might be limits to the amount you can get of certain drugs.
Indiana PathWays for Aging does not have a copay for prescriptions. If you are asked to pay at the pharmacy desk, call Member Services at 1-800-832-4643 for help.

You can also look up the drugs you take on the Preferred Drug List. These are the medications approved by the State of Indiana.

Get health advice from a nurse 24 hours a day, 7 days a week, at no cost to you. Call toll-free at 1-800-832-4643. TTY users may dial 711.

This important blood test finds your average blood sugar levels over a 2-3 month span to give a broader picture of your condition. It can show if your current diabetes treatment is working.

Those living with diabetes should have an A1c test at least “two times a year” and “at least quarterly for those who are not meeting goals”. It serves as one of the most important measures to help you and your provider track your diabetes over time.

It’s a quick test with no fasting required. A1c screenings are covered by your health plan. There is no cost to you.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members. Click on the One Pass Fitness tile from the Health & Wellness tab. You may also visit youronepass.com or call 1-800-832-4643, TTY 711, to get started.

Checkups are a way to make sure you stay healthy. Going to the doctor is important. Even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

Call Member Services at 1-800-832-4643, TTY 711, 8 a.m.–8 p.m. EST, Monday–Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
Go to the appointment. At this visit, your PMP may check your heart and lungs, hearing, vision and weight. Ask about other tests, screenings or shots that are right for you.
Bring your member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your card.
Remember the dentist. Everyone should see the dentist every 6 months for a checkup and cleaning.
Need transportation?
- We can help arrange a free ride for you to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711.
- You can also self-schedule from the portal. Click the Coverage & Benefits tile and scroll to Transportation to get started.

We provide free services to help you communicate with us. We can send you information in languages other than English or in other formats such as Braille or large print. You can ask for an interpreter. To share your preferences please call Member Services.

DialCare offers access to a dentist 24 hours a day, 7 days a week. You can talk to the dentist about things like tooth pain, swelling, or bleeding gums. The dentist can help you understand what to do next. You can also get a referral to a dentist who can see you quickly. Click on the DialCare tile from the Coverage & Benefits tab of this portal to get started.

Utilization management (UM) helps make sure you receive the right care and services when you need them. Our UM staff reviews the services your provider asks for. They compare the care and services your provider asks for against clinical practice guidelines. They also compare what is being asked for against your benefits.

When the care is not covered under your benefits, it may be denied. It may also be denied when it does not meet clinical practice guidelines. We do not pay or reward our providers or staff for denying services or approving less care. If care is denied, you and your provider have a right to appeal. The denial letter will tell you how.

If you have any questions, call Member Services at 1-800-832-4643. TTY services and language assistance are available if you need them.

Eating healthy is important. Did you know that the State of Indiana offers food assistance? The program is called Supplemental Nutrition Assistance Program (SNAP). SNAP can help you buy the foods you need for good health.

Think SNAP could help you? Just fill out the application. If you’re approved, you’ll get an electronic card that is accepted at most grocery stores. Use it to buy fruits, vegetables, dairy products and more.

Questions? Call Member Services at 1-800-832-4643. TTY users may dial 711. We are available Monday-Friday, 8 am to 8 pm Eastern time.

As a member of UnitedHealthcare, you can skip the waiting room and connect to doctors in seconds with the UHC Doctor Chat app. Doctors are available 24 hours a day, 7 days a week and can answer any questions, big or small. Use UHC Doctor Chat for:

Coughs, fevers, sore throat
Earaches, stomach pain, diarrhea
Rashes, allergic reactions, animal/insect bites
Back/abdominal pain
Sports injuries, burns, heat-related illness
Urinary tract infections
General health questions

Get started now. Click on the Doctor Chat tile from the Health & Wellness tab. You may also download the UnitedHealthcare Doctor Chat app for free on the App Store® and Google Play®.

Questions? Call Member Services at 1-800-832-4643. TTY users may dial 711. We are available Monday-Friday, 8 am to 8 pm Eastern time.

It is never too late to learn how to use and enjoy the internet. Classes are led by adults who are older. You can learn how to use apps and other websites. There are also sessions about topics like exercise, cooking, and even time to chat with others. You can start using this site right away. Go to the Health & Wellness tab and click on the Virtual Community Center tile.

Advance directives are instructions you give about your future medical care in case there is a time you can’t speak or make decisions for yourself. Having an advance directive in place will not take away your right to decide your current health care choices. The advance directive also allows you to name a person to make decisions about your health care. They help your family and providers understand your wishes.

With advance directives, you can let them know :

Whether you wish to be placed on life support (if you cannot breathe on your own)
If you want to be an organ donor
Who has permission to say “yes” or “no” to your medical treatments

Advance directives are only used if you cannot speak for yourself. It does not take away your right to make a different choice at a later time. You may make an advance directive by:

Talking to your provider, family, or a trusted friend
Choosing someone to speak or decide for you, known as a health care representative
Creating a power of attorney and/or a living will

Talk to your Care Coordinator and ask for more information about this important topic. You may also read your Member Handbook for details.

At UnitedHealthcare, we’re committed to helping you stay healthy. That’s why we encourage you to get regular checkups, even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. These annual wellness visits make it easier to catch issues or illnesses earlier when they may be more treatable. Ask your provider when it’s a good time to schedule an in-person appointment.

Stay up-to-date on vaccines. Talk with your PMP about vaccines you may need and the schedule that is right for you. This includes annual shots for the flu and pneumonia.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members. Click on the One Pass Fitness tile from the Health & Wellness tab. You may also visit youronepass.com or call 1-800-832-4643, TTY 711, to get started.

UnitedHealthcare Community Plan provides programs and services to help keep you well. We also have services to help better manage illnesses and other care needs. These are part of our population health program. They include:

Health education and reminders
Maternity support and education
Support for substance use disorders

Programs to help you with complex health needs (care managers work with your doctor and other outside agencies)

These programs are voluntary. They are offered at no cost to you. You can choose to stop any program at any time.

We provide free services to help you stay up to date. You can ask for an interpreter. We can send you information in other languages. We also offer large print, audio, or braille. This includes when you want mail, email, or texts. To ask for help just give us a call. Your Member Service Navigator will help you set your preferences.

Members who qualify for services offered through HCBS have access to waiver programs. We offer a flyer that walks through the basics:

HCBS Flyer (English)
HCBS Flyer (Spanish)
HCBS Flyer (Burmese)

If you believe you qualify for a waiver program, talk to your Care Coordinator or contact your local Area Agency on Aging. Here is a map of those agencies by county.

Chronic Obstructive Lung Disease (COPD) is a lung condition that makes it hard to breathe. Are you diagnosed with COPD? It is important to talk with your provider about spirometry test. A spirometry test measures how well your lungs are working. It can tell your doctor how well your current COPD treatment is working. Your provider may recommend changes to help you breathe easier.

Managing chronic conditions and getting regular screenings is important part of health care.

Spirometry testing is a covered benefit. There is no cost to you.

Do you know about the shingles virus and vaccine? The virus that causes shingles can cover your face or body with a painful, itchy rash. That rash can turn into scabs. The virus can stay inactive in your body for years.

Protect yourself today. A shingles shot is a service your health plan pays for. Call your provider or your local pharmacy to schedule an appointment now. Need help finding a shingles shot near you?

Questions?
Call Member Services at 1-800-832-4643. TTY users may dial 711. We are available Monday-Friday, 8 am to 8 pm Eastern time.

Beware of card skimmers! Anyone in Indiana using Electronic Benefit Transfer or a Hoosier Works Card, be aware that there are criminals working hard to get your information to steal your EBT benefits. There are steps you can take to protect your SNAP and TANF benefits.

EBT benefits are getting stolen through skimming devices—plastic pieces snugly placed on retailer terminals to clone your EBT card information, including your PIN.

To prevent card misuse, change your EBT PIN after every use.
Check your account regularly for unauthorized transactions.
Some terminals have a pinhole camera on the device that is hard to see. Remember to always use you hand to cover the keypad.

Always inspect a card reader before using it. If the device looks flimsy or you don’t think it is a legitimate terminal, notify the store manager and contact the local police.

Protect your benefits. If you think your SNAP and/or TANF benefits have been stolen, immediately call the Division of Family Resources at 317-234-7989.

For food resources in your area, please call 2-1-1.

UnitedHealthcare Community Plan has a quality improvement program. It works to give members better health care and services. Each year we set goals. Then we measure how well we meet them.

Some of our goals focus on improving the number of services pregnant people and children receive. These include postpartum visits, lead-screenings and immunizations. Other goals focus on making sure people with certain diseases — such as diabetes — get the tests they need to monitor their condition. We reach out to our members to encourage them to get these and other services. We do this because it helps them stay healthy and manage their conditions.

We also survey our members each year. We want to see how they feel about our health plan. We use your feedback to improve the services we provide.

Want more information on our quality improvement program and results? A summary is in your Plan Documents section of this website.

We want to make sure you get the care you need when you need it. If you need help getting to your provider’s office, we can help. Our health plan offers free rides to get you to appointments.

If you need to see a provider right away, you can get after-hour care at urgent care centers. We also have a NurseLine that you can call anytime. The NurseLine is open 24 hours a day, 7 days a week.

Virtual visits also are available 24/7. Get started by clicking on the Doctor Chat tile from the Health & Wellness tab.

To find a provider or look for urgent care center locations, use the Provider Search tool on this website. Call Member Services to learn more.

As an Indiana PathWays for Aging member, we reward you when you connect with us.

How to earn a reward

Talk to your Care Coordinator as soon as possible. This is your go-to person. Your Care Coordinator will listen, assist, support, and answer questions. We can also help with questions about other health insurance you have, like Medicare. If you want to connect right away, call Member Services at 1-800-832-4643. TTY users may dial 711. Member Services will connect you with your Care Coordinator.

How to redeem a reward

Our Indiana PathWays for Aging Member Rewards Catalog is available online in the Plan Documents section. We can also email or send you a current catalog. Choose from the catalog and place your order when you earn a reward.

Ways to Earn a Reward (2026)

Answer our phone call, or agree to a visit. You earn a reward for completing your initial Health Needs Screening.
Meet your Care Coordinator. After answering a longer list of questions while meeting with your Care Coordinator, you earn a second reward. Talk about your health, set goals, ask questions, and share your wishes. You may include a friend or family member to join the conversation.
Make a transition. Your Care Coordinator can track a major goal related to transitions, like moving from a nursing facility to a new home. You earn a reward when you complete a move to a new location.
Follow up after a behavioral health hospital stay. If you stay overnight in the hospital, you will earn a reward when you attend a follow-up visit with your provider as asked. This is limited to behavioral health admissions.
Participate in HERO Council. Become a member of our Health, Empowerment, Resources, and Opportunities Council. Earn a reward when you attend a meeting. Meetings are scheduled over the phone and in-person.
Quit using tobacco products. Let us know that you quit. Share how you did it with your Care Coordinator. You earn a reward to after you are tobacco-free.

Regular visits to the dentist are important to your health. Identify cavities, gum disease and other common problems early, when they are easiest to treat.

Two dental check-ups and cleanings per year are covered as part of your Indiana PathWays for Aging program. Dentures and partial dentures are also covered. There is no cost to you. Call 1-800-832-4643 for help finding a dentist or making an appointment. TTY users may dial 711. We are available 8 am to 8 pm ET, Monday through Friday.

If you have high blood pressure or are worried that you might, try not to get overwhelmed. You have more power than you think. Unfortunately, high blood pressure doesn’t always have warning signs or symptoms. Many people don’t even know they have it. But don’t worry, it is possible to manage blood pressure and improve your health by checking your numbers and talking to a provider regularly. This may also help prevent or delay heart disease, eye problems, kidney failure, and more.

Three tips to help reach blood pressure goals

Check blood pressure regularly and exercise when possible. This can be one of the best ways to help manage blood pressure. With a doctor’s permission, try to exercise at least 30 minutes a day.
Make healthy food choices and be mindful of salt use. Decreasing the use of salt may help lower blood pressure and improve heart health.
Take suggested medications. Medicine works best when used as recommended. If there are any troubles with taking medicine, talk with a doctor so they can help.

Schedule an appointment to have your blood pressure checked today

Need help scheduling a visit or have questions? Call Member Services at 1-800-832-4643, TTY 711. You can get help finding a provider, understanding your drug coverage, and more.

We receive information about you. This may include your race, ethnicity, language you speak, gender identity, and sexual orientation. This data and other personal information about you is protected health information (PHI). We may share this information with your health care providers as part of treatment, payment, and operations in meeting your health care needs.

Examples of how we may use PHI to improve the services we provide include:

Finding gaps in care
Helping you in languages other than English
Creating programs that meet your needs
Telling your health care providers which language you speak

We do not use this data to deny coverage or limit benefits. We protect this information in the same way we protect all other PHI. Access is restricted to those employees who need to use it. Our building and computers are secured. Computer passwords and other system protections keep your data safe.

To find out more about how we protect your cultural data, visit uhc.com/about-us/rel-collection-and-use. To get more information on health equity, visit Community impact | UnitedHealthcare (uhc.com).

We want you to know about your prescription drug benefits. We can help you understand:

What drugs are covered. There is a list of covered drugs. You may need to use a generic drug in place of a brand-name drug.
Where to get your prescriptions filled. You can find a pharmacy near you that accepts your plan. You may also be able to get certain drugs by mail.
Rules that may apply. Some drugs may only be covered in certain cases. For example, you might need to try a different drug first. (This is called step therapy.) Or you might need approval from UnitedHealthcare to use a drug. (This is called prior authorization.) There also might be limits to the amount you can get of certain drugs.
Any costs to you. You do not have copayments for prescriptions. If you are asked to pay for a drug at the pharmacy counter, please give us a call at 1-800-832-4643. TTY users may dial 711.

Preparing for your provider visit can help you get the most out of it. Make sure your provider knows about all the care you get. Here are 4 ways you can take charge of your health care:

Think about what you want to get out of the visit before you go. Focus on the top 3 things you need help with.
Tell your provider about any drugs or vitamins you take regularly. Bring a written list. You can also bring the actual medicines. Tell your provider who prescribed them to you.
Tell your provider about other providers you see. Include mental health providers. Bring copies of all test results and treatment plans.
See your provider as soon as possible after you are in the hospital or emergency room (ER). Share your discharge papers with the provider. Quick follow-up may prevent another hospital admission or ER visit.

Using tobacco or vaping products is not healthy. It is never too late to quit. Call the Indiana Tobacco Quitline at 1-800-QUIT-NOW. That number is 1-800-784-8669. You can get free supplies and a quit coach. Call today and start your path to a tobacco free life.

You also earn your choice of reward from the Indiana PathWays for Aging Member Rewards Catalog when you complete any smoking cessation program. Tell your Care Coordinator that you quit.

Did you know that asthma is a treatable condition with appropriate medication management? When you have asthma, you want to do everything you can to stay feeling your best. Seeing the provider for regular visits is a great way to do this. Bring all your medicines to the visit to review them with the provider. You need a control medicine to take every day to prevent asthma symptoms. You also need a rescue medicine to take when you have symptoms. Remember to keep track of the days when you need to use the rescue medicine. This helps the provider decide whether to make any changes to your treatment plan.

To find out more about your benefit, talk to your care manager. Call 1-800-832-4643. TTY users may dial 711. We are available Monday through Friday, 8 am to 8 pm ET.

UnitedHealthcare is committed to your personal safety. If you or someone else is in danger, it should be reported immediately. We must report the same issue when we learn about it.

What is an endangered adult?

Indiana considers an endangered adult someone who has experienced or is experiencing abuse, neglect, or exploitation.

Abuse – physical, sexual, emotional, or psychological actions or threats that directly affect you or another person
Neglect – self-neglect, lack of food, clothing, shelter, or medical care
Exploitation – unapproved use of your money, property, or employment information

View your Member Handbook for more information and details on how to make a report. The Indiana PathWays for Aging Member Handbook is on this member portal, under the Plan Documents tab.

If you do not drive, we work to get you the healthcare rides you need. Your Indiana PathWays for Aging benefits cover trips to medical appointments, labs, and pharmacies.

You also have extra benefits that you can use for the following reasons:

Curbside grocery pick-up
Food bank pick-up
Fitness center trips
State and county agency appointments
UnitedHealthcare-sponsored events

We also offer a friends and family mileage program and bus passes.

Rides should be scheduled at least 3 days in advance. You can self-schedule on this portal by going to the Coverage & Benefits tab. Click on transportation and then access the scheduling website. You may also call 1-800-832-4643. TTY users may dial 711. We are open Monday through Friday, 8 am to 8 pm ET.

A Postbook creates deeper relationships with a relative or friend. Pick your Postbook pal, and share post cards based on ideas in the journal. We include postage and supplies. Talk to Member Services or your Care Coordinator and ask for a Postbook set today.

There’s much more to good health than what happens in the doctor’s office. Other things like food, housing, transportation, and financial security are important too. When any of these are missing, it makes it much harder to take care of your health.

Find help near you. You may not know about all the programs and services in your community. These programs and services could save you money and help make life easier. We may be able to help you:

Get food assistance and access local food banks
Find housing, save on utility bills and make home repairs
Save on drugs by switching to 3-month prescriptions
Find low-cost, easy-to-use transportation
Find self-help and support groups in your area

Select the Community Connector tool from the Health & Wellness tab to search for resources online. You may also talk to Member Services at 1-800-832-4643, TTY 711. We will help connect you. We want to make sure you get the care you need when you need it.

We provide free services to help you communicate with us. We can send you information in languages other than English or in other formats such as Braille or large print. You can ask for an interpreter. To share your preferences please call Member Services at 1-800-832-4643. TTY users may dial 711. We are available Monday through Friday, 8 am to 8 pm ET.

The kidneys have the important job of filtering blood and helping to remove waste products. Diabetes can cause damage to this system which can lead to kidney disease, also called nephropathy. Advanced stages of kidney disease require dialysis or a kidney transplant.

A simple urine test can provide important information about the health of your kidneys. Those living with diabetes should have a urine test at least once a year. It can detect early stages of kidney disease and allow you to take early action.

Preventive screenings are covered as part of your Indiana PathWays for Aging program. There is no cost to you.

The shingles vaccine is recommended for adults ages 50 and older and those 19 and over when there are health risks. It is covered by your health plan at no cost. You may get the vaccine at your doctor’s office or at a pharmacy.

Shingles is a viral infection that causes a painful rash. The rash is typically on the right or left side of your body. Shingles is caused by the same virus that causes chickenpox. Years later, the virus may come back as shingles and can be very painful. Vaccines can help lower the risk of shingles and its complications. The shingles vaccine is given in two doses, separated by 2-6 months.

Who should get the Shingles vaccine?

· Adults 50 and older

· Adults 19 and older who are or will be immunocompromised due to disease or medical treatment

You should not receive this vaccine if you have a current shingles infection, are currently pregnant, or have had a severe allergic reaction to components of the vaccine.

Ask your Primary Medical Provider or your local Pharmacist if the shingles vaccine is right for you. They can help answer any questions or concerns about this vaccine.

Questions?
Call Member Services at 1-800-832-4643. TTY users may dial 711. We are available Monday-Friday, 8 am to 8 pm Eastern time.

For those who take medications, staying connected to your provider is an important part of treatment. When medications are not taken correctly, it can lead to serious outcomes. Talk to your provider if you have questions about your medications and to hear more about your medication options and any blood tests you may need while taking them.

Routine care, as part of your treatment, is covered at no cost to you.

As a member of UnitedHealthcare, you can skip the waiting room and connect to doctors in seconds with the UHC Doctor Chat app. Doctors are available 24 hours a day, 7 days a week and can answer any questions, big or small. Use UHC Doctor Chat for:

Coughs, fevers, sore throat
Earaches, stomach pain, diarrhea
Rashes, allergic reactions, animal/insect bites
Back/abdominal pain
Sports injuries, burns, heat-related illness
Urinary tract infections
General health questions

Get started now. Click on the Doctor Chat tile from the Health & Wellness tab. You may also download the UnitedHealthcare Doctor Chat app for free on the App Store^® and Google Play^®.

Questions? Call Member Services at 1-800-832-4643. TTY users may dial 711. We are open Monday through Friday, 8 am to 8 pm ET.

One Pass goes beyond a gym membership. With One Pass, you can visit thousands of fitness locations with one easy program. You can also join online classes and explore on-demand workout content from home. This is no cost for our members. Click on the One Pass Fitness tile from the Health & Wellness tab. You may also visit youronepass.com or call 1-800-832-4643, TTY 711, to get started.

What do diabetes, asthma and heart disease all have in common? They’re all treatable chronic health conditions that we have the power to control. When numbers are checked regularly and medication is taken as prescribed, people give themselves the power to get healthier. And this means they will have more time to do the things they enjoy with the people they love.

Getting back on track is easier with a plan. Talk to your provider. If there are any questions or concerns about current medications, call a provider. Don’t make decisions alone. They can help create a personalized plan for medications currently being taken.

Let us help you get the care you need, when you need it. Call us if you need help understanding your drug coverage, finding a provider and more. You may reach Member Services at 1-800-832-4643. TTY users may dial 711. We are open Monday through Friday, 8 am to 8 pm ET.

Checkups are a way to make sure you stay healthy. Going to the doctor is important. Even if you don’t feel sick. Adults should see their primary medical provider (PMP) once a year. PMPs are the main health care professionals who take care of you.

All of these benefits are at no cost to you:

Call Member Services at 1-800-832-4643, TTY 711, 8 a.m.–8 p.m. ET, Monday–Friday, if you need help confirming your assigned PMP, finding a provider or making an appointment.
Go to the appointment. At this visit, your PMP may check your heart and lungs, hearing, vision and weight. Ask about other tests, screenings or shots that are right for you.
Bring your member ID card to the appointment. Visit myuhc.com/communityplan to print a new member ID card if you can’t find your card.
Remember the dentist. Everyone should see the dentist every 6 months for a checkup and cleaning.

Need transportation?

We can help arrange a free ride for you to and from the appointment. Call for a ride at 1-800-832-4643, TTY 711.
You can also self-schedule from the portal. Click the Coverage & Benefits tile and scroll to Transportation to get started.

Members who qualify for services offered through HCBS have access to waiver programs. We offer a flyer that walks through the basics:

HCBS Flyer (English)
HCBS Flyer (Spanish)
HCBS Flyer (Burmese)

If you believe you qualify for a waiver program, talk to your Care Coordinator or contact your local Area Agency on Aging. Here is a map of those agencies by county.

Get health advice from a nurse 24 hours a day, 7 days a week, at no cost to you. Call toll-free at 1-800-832-4643. TTY users may dial 711.

You may be missing adult shots recommended by the CDC (Centers for Disease Control).

We care about your health. Due to certain medication conditions or risk factors you may be at risk for one or more of the following potentially serious diseases:

Hepatitis A and B
Meningococcal disease
Pneumococcal pneumonia
RSV (respiratory syncytial virus) – ages 60+
Shingles
Tdap (tetanus, diphtheria, pertussis)

Shots can help stop these diseases before they start. Please reach out to your primary medical provider or your pharmacist today. You may also visit cdc.gov to learn more.

For a person with a cervix, one of the most serious of cancers is cervical cancer. It can develop and spread without any symptoms. Fortunately, there is a very easy way to protect yourself with a routine Pap test. It involves looking at the cells that line your cervix to see if any are not normal. Often abnormal cells can be treated before cancer develops. Most cancers of the cervix can be prevented. That’s why it’s so important to have regular Pap tests. Remember, most persons with a cervix over the age of over 21 and sexually active are advised to have a pap test every three years.

Preventive screenings are covered by your health plan. There is no cost to you.

DialCare offers access to a dentist 24 hours a day, 7 days a week. You can talk to the dentist about things like tooth pain, swelling, or bleeding gums. The dentist can help you understand what to do next. You can also get a referral to a dentist who can see you quickly. Click on the DialCare tile from the Coverage & Benefits tab of this portal to get started.

If you have high blood pressure or are worried that you might, try not to get overwhelmed. You have more power than you think. Unfortunately, high blood pressure doesn’t always have warning signs or symptoms. Many people don’t even know they have it. But don’t worry, it is possible to manage blood pressure and improve your health by checking your numbers and talking to a provider regularly. This may also help prevent or delay heart disease, eye problems, kidney failure and more.

Three tips to help reach blood pressure goals (visit heart.org for more information):

Check blood pressure regularly and exercise when possible. This can be one of the best ways to help manage blood pressure. With a doctor’s permission, try to exercise at least 30 minutes a day.
Make healthy food choices and be mindful of salt use. Decreasing the use of salt may help lower blood pressure and improve heart health.
Take suggested medications. Medicine works best when used as recommended. If there are any troubles with taking medicine, talk with a doctor so they can help.