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Healthcare Glossary


  • Activities Of Daily Living (ADLS)

    Activities performed as part of a person's daily routine of self-care, such as bathing, dressing, toileting, transferring to and from bed and eating.

  • Actuary

    Someone who estimates insurance risks and premiums.

  • Admission

    A registered patient, usually admitted for at least 24 hours, to a hospital, skilled nursing facility or other health care facility.

  • Aftercare

    Services following hospitalization or rehabilitation.

  • Alternate Care

    Non-inpatient care received in a less intensive setting than a hospital or other inpatient facility (such as day-surgery center).

  • Appeal

    A formal request to review an action when you are not satisfied with a decision made by your health plan.


  • Behavioral Health Care

    Assessment and treatment of mental or substance abuse disorders.

  • Beneficiary

    A person who receives insurance benefits.

  • Benefit Level

    The limit or amount of services a person is entitled to based on the contract with a health plan.


  • Care Coordination

    Care coordination is the combined efforts of payers, health care staff and community-based organizations (CBOs) to organize and effectively collaborate on a patient’s information, health needs, and activity to deliver the best possible care to that patient.2
  • Carrier

    A company that manages or sells health benefit programs.

  • Case Management

    The process of identifying patients with specific health care needs and working with them and their physician(s) to provide the best treatments possible.

  • Case Manager

    A nurse, doctor or social worker who works with patients, health care providers, physicians and insurers to determine and coordinate a health care plan. Also called a care coordinator.

  • Centers for Medicare and Medicaid Services (CMS)

    The federal agency responsible for administering Medicare and supervising states' administration of Medicaid.

  • Certificate of Coverage (COC)

    A description of the benefits included in a health plan.

  • Children's Health Insurance Program (CHIP)

    An all-encompassing benefit program for nearly 6.7 million uninsured children nationwide1. Eligibility for the program is most often determined financially, and is federally required to provide primary care, dental care, behavioral health services, and vaccinations for children from birth to age 19.
  • Claim

    Information submitted by a provider or a covered person that establishes the specific health services provided to a patient and requests payment.

  • Cognitive Impairment

    Reduced memory or reasoning.

  • Coinsurance

    A percentage of the cost of a service that you must pay to the provider for that service.

  • Copayment (Copays)

    A dollar amount that you pay to the doctor at your visit.

  • Coverage Gap

    The name for the step in a Medicare Part D prescription plan in which you pay all of your expenses for eligible drugs.


  • Date of Service

    The date health care services were provided to the covered person.

  • Deductible

    The amount of eligible expense a covered person must pay each year out of pocket before the plan will pay.

  • Dependent

    An individual who relies on a member for financial support and/or obtains health coverage through a spouse, parent or grandparent who is the member.

  • Disability

    Any condition resulting in functional limitations that interfere with someone’s ability to perform his/her customary work and that results in substantial limitation of one or more major life activities.

  • Discharge Planning

    The evaluation of patients' medical needs in order to arrange for appropriate care after discharge from an inpatient setting.

  • Drug Formulary

    A list of prescription medications preferred for use by the health plan and dispensed through contracted pharmacies to covered persons.

  • Dual Eligibility

    Dual eligibility refers to an individual’s eligibility to enroll in both Medicaid and Medicare programs. Individuals who are eligible for both programs are commonly referred to as duals or dual eligibles. 

  • Dual Special Needs Plan (DSNP)

    A specific Medicare Advantage plan made for duals or dual eligibles. Due to the often-complex nature of social, mental, and physical care needs for duals, DSNPs help centralize the care from the two programs and provide patient-focused care that is designed to be easier to navigate. 


  • Effective Date

    The date a contract becomes active.

  • Eligibility Date

    The defined date a member becomes eligible for benefits under an existing contract.

  • Employee Assistance Program (EAP)

    Services designed to assist employees, their family members, and employers in finding solutions for workplace and personal problems.

  • Employer Contribution

    The amount an employer contributes toward the premium costs of the health plan.

  • Enrollee

    Someone who is enrolled for coverage under a health plan contract.

  • Exclusions

    Specific conditions or circumstances the policy or plan will not cover or reimburse.

  • Explanation of Benefits (EOB)

    The coverage statement that list services provided, amount billed and payment made.

  • Extended Care Facility

    A nursing home or nursing center that is licensed and typically provides 24-hour nursing care. It may offer skilled, intermediate or custodial care, or any combination of these levels of care.

  • Extension of Benefits

    A provision that allows medical coverage to continue past the end date of the policy for employees not actively at work and for dependents hospitalized on that date.


  • Facility

    A physical location where health care or services are provided, such as a hospital, clinic, emergency room or ambulatory care center.

  • Formulary

    See drug formulary.

  • Fully Integrated Dual Eligible (FIDE)

    Specific dual eligible who receives fully integrated Medicare and Medicaid benefits from a single managed care organization (MCO) through a fully integrated dual eligible special needs plan, or FIDE-SNP. FIDEs and FIDE-SNPs help streamline and declutter the often hard-to-navigate benefits and requirements that come with being dually eligible. 

  • Fully Integrated Dual Eligible Special Needs Plan (FIDE-SNP)

    See FIDE (above). 


  • Generic Drug

    A generic drug is less expensive than a brand name drug and sold under a common or "generic" name for that drug. Also called generic equivalent.

  • Grievance

    Your statement of dissatisfaction with any part of your care. A grievance can be filed over the phone or in writing, and must be filed directly with your plan.


  • Health Benefits Package

    The services and coverage a health plan offers a group or individual.

  • Health Coverage

    The payment of benefits for covered sickness or injury. This may include dental, medical and vision care, as well as other benefits.

  • Health Insurance Portability And Accountability Act (HIPAA)

    A federal law intended to improve the availability and stability of health insurance coverage.

  • Health Maintenance Organization (HMO)

    A company that provides or arranges for health services for its plan members.

  • Health Plan

    Health maintenance organization, preferred provider organization, insured plan, self-funded plan or other group that covers health care services.

  • Home Health Agency (HHA)

    A facility or program licensed, certified or otherwise authorized according to state and federal laws to provide health care services in the home.

  • Hospice

    A facility or program that provides care for the terminally ill.


  • Impairment

    Any loss or abnormality of psychological, physiological or anatomical structure or function (e.g., hearing loss).

  • In-Area Services

    Health care received within the authorized service area from a contracted provider that is contracted with the health plan. Also called in-network services.

  • Inpatient

    An individual who has been admitted to a hospital as a registered bed patient for at least 24 hours and is receiving services under the direction of a physician.


  • Long-Term Care

    Assistance and care for people with chronic disabilities. Long-term care's goal is to help people with disabilities live as independently as possible. It is focused more on caring than on curing.


  • Maximum Out-Of-Pocket Costs

    The limit on total member copayments, deductibles and coinsurance under a benefit contract.

  • Medicaid

    A federal program administered and operated by state governments that provides medical benefits to eligible low-income people needing health care. The program's costs are shared by the federal and state governments.

  • Medicare

    A nationwide, federally-administered health insurance program that covers the costs of hospitalization, medical care, and some related services for eligible people, usually individuals age 65 and older and disabled individuals under age 65.

  • Medicare Benificiary

    A person designated by Social Security as entitled to receive Medicare benefits.

  • Medicare Supplement Insurance Policy

    A policy offered by an insurer that generally pays a policyholder's Medicare coinsurance, deductible and copayments for Medicare Parts A and B and may provide additional supplemental benefits, depending on the policy.

  • Member

    A person who enrolled in a health plan during the reporting period. Members include all people directly enrolled (enrollees/subscribers) and their eligible dependents. Also known as covered person and plan participant.

  • Mental Health Provider

    A psychiatrist, licensed consulting psychologist, social worker, hospital or other facility duly licensed and qualified to provide mental health services under the law of the jurisdiction in which treatment is received.


  • Network

    A system of contracted physicians, hospitals and ancillary providers that provides health care to members.

  • Network Provider

    A provider who has contracted with the health plan to deliver medical services to covered persons. The provider may be a physician, hospital, pharmacy, other facility or other health care provider. Also known as network or participating provider.


  • Out-Of-Area (OOA)

    Coverage for treatment obtained by a covered person temporarily outside the network service area.

  • Out-Of-Network (OON)

    Coverage for treatment by a non-contracted provider. Typically, it requires payment of a deductible and higher copayments and coinsurance than for treatment from a contracted provider. Some health plans do not offer benefits for out-of-network treatment, except in emergencies.

  • Out-Of-Pocket Costs/Expenses (OOPS)

    The portion of payments for covered health services required to be paid by the enrollee, including copayments, coinsurance and deductibles.

  • Outpatient

    A person who receives health care services at a hospital or free-standing surgical center without being admitted to a hospital.

  • Over-The-Counter (OTC) Drug

    A drug product that does not require a prescription under federal or state law.


  • Participating Provider

    A provider who has contracted with the health plan to deliver medical services to covered persons. The provider may be a physician, hospital, pharmacy, other facility or other health care provider. Also known as network or in-network provider.

  • Payer

    An organization that pays for health care expense coverage.

  • Physician

    Any doctor of medicine (M.D.) or doctor of osteopathy (D.O.) who is licensed and qualified under the law.

  • Pre-Existing Condition

    Any medical condition that has been diagnosed or treated within a specified period. Pre-existing conditions may not be covered for some specified amount of time (usually six to 12 months).

  • Premium

    The amount paid by member to a carrier for providing coverage under a contract.

  • Prescription Medication

    A drug that has been approved by the Food and Drug Administration and which can, under federal or state law, be given only from a licensed physician or other practitioner with authority.

  • Preventive Care

    Health care emphasizing priorities for prevention, early detection and early treatment of conditions, generally including routine physical examination, immunization and well-person care.

  • Primary Care

    Basic or general health care, traditionally provided by family practice, pediatrics and internal medicine practitioners.

  • Provider

    A physician, hospital, group practice, nursing home, pharmacy or any individual or group of individuals that provides a health care service.


  • Qualified Medicare Beneficiary (QMB)

    A person whose income falls below 100% of federal poverty guidelines, for whom the state must pay the Medicare Part B premiums, deductibles and copayments.


  • Rate

    The amount of money per enrollment classification paid to a carrier for medical coverage. Rates usually are charged on a monthly basis and can change.

  • Referral

    The recommendation by a physician and/or health plan for a covered person to receive care from a different physician or facility. Sometimes required for treatment by specialists and for out-of-network treatment.

  • Retiree Benefits

    Benefits provided by employers to their retirees.


  • Second Opinion

    The medical opinion of another health care professional – to be compared against a medical diagnosis.

  • Secondary Care

    Services provided by medical specialists, such as cardiologists, urologists and dermatologists, who generally do not have first contact with patients.

  • Service Area

    The geographic area serviced by the health plan.

  • Skilled Nursing Facility (SNF)

    A facility that accepts patients in need of rehabilitation and medical care.

  • Special Needs Plan (SNP)

    Health plans tailored to meet the needs of people living with one or more chronic illnesses who are also eligible for Medicare.

  • Subscriber

    See enrollee.

  • Summary Plan Description

    A description of the entire benefits package available to an employee as required.


  • Treatment Facility

    A residential or non-residential facility that provides treatment of substance abuse or mental illness.


  • Urgent Care

    An alternative to hospital emergency department care for use in non-emergencies. Used when health conditions are urgent, but are not health- or life-threatening.

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We’re here to help

Contact us at:
1-844-812-5967 / TTY: 711
8 a.m. to 8 p.m. local time, 7 days a week.