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Special Needs BasicCare (SNBC) Medicaid Only - Frequently Asked Questions
How do I become a member of UnitedHealthcare Community Plan?
To see if you qualify, you can:
- Visit the State of Minnesota’s website: People with disabilities applying for Medical Assistance (MA) / Minnesota Department of Human Services (mn.gov)
- Call 1-855-366-7873
- Assistance with setting up an in-person meeting to a local Minnesota DHS office can be found here: Assister Directory / MNsure
We can also assist with interpreter services, including American Sign Language. To ask for help, please call 1-888-269-5410, TTY 711, Monday through Friday, 8 am to 6 pm local time.
Will I get an identification (ID) card from UnitedHealthcare Community Plan?
Yes, you will get a member ID card from UnitedHealthcare Community Plan. Every family member enrolled with UnitedHealthcare Community Plan of Minnesota should have his or her own ID card.
You will need your UnitedHealthcare Community Plan ID card for all visits to the doctor, hospital, and pharmacist. If you haven't received your ID cards within one week of your effective date of enrollment with UnitedHealthcare Community Plan, please contact Member Services at 1-888-269-5410. If you are hearing or speech impaired, please call TTY 711.
What if I lose my UnitedHealthcare Community Plan card?
What is Minnesota Medical Assistance?
Minnesota Medical Assistance is Minnesota's largest health care program and serves children and families, pregnant women, adults without children, seniors and people who are blind or have a disability. It is Minnesota’s Medicaid program for people with low income.
What do I do if I have a complaint (grievance)?
We want to hear from our members about any questions, complaints, grievances or concerns you may have. If you have a complaint or grievance, please call Member Services toll-free, at 1-888-269-5410, TTY 711.
If you are not happy with the response from a Member Services Advocate, Care Manager or Member Services, you may file a complaint. You may file a complaint or grievance against us (the health plan) or a provider with us. You can file a grievance anytime.
Members may file a grievance verbally with a Member Services Advocate, Care Manager, or call Member Services from 8 am to 6 pm Local Time, Monday through Friday, at 1-888-269-5410, TTY 711. All members can file a grievance through this process.
If you would like to submit a written grievance please reach out to member services at 1-888-269-5410 TTY 711, 8 am – 6 pm, Monday – Friday, local time.
Members may also file a written grievance by sending it to:
Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.
For detailed information about complaints and appeals, contact Member Services or view the Appeals and Grievances section of the Member Handbook.
Minnesota Special Needs BasicCare (SNBC)