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UnitedHealthcare Community Plan for Families


UnitedHealthcare Community Plan offers coverage to beneficiaries of Pennsylvania's Medical Assistance (Medicaid) program.

We can help you relax about your health care. You don't need to worry when you have UnitedHealthcare Community Plan. All of your health care needs are met. With UnitedHealthcare, you can count on getting good health care, plus the respect you deserve. You'll have your own personal doctor who really knows you. No more sitting around emergency rooms waiting for basic health care.

Plus, your doctor is there for you and your family around the clock. We check doctors and hospitals in our network often to make sure you're getting the care you deserve.

Medical Assistance recipients can call Pennsylvania Enrollment Services toll free at 1-800-440-3989 (TTY 1-800-618-4225) We can help you between 8 a.m. and 5 p.m. Monday, Tuesday, Thursday, and Friday and 8 a.m. to 8 p.m. on Wednesday in finding other options. This will NOT affect any of our CHIP or Medicare members.

  • UnitedHealthcare Community Plan for Families Steps to Enroll
  • Check Eligibility (opens modal window)

Benefits & Features

Great Benefits

  • Visits to your personal doctor
  • Specialist care
  • Your personal doctor available 24 hours a day
  • 24-hour emergency room care when needed
  • Immunizations for children
  • Prescriptions, based on Medicaid eligibility
  • Dental services, based on Medicaid eligibility
  • EPSDT screenings and treatment
  • Vision care

List of Covered Benefits

Appointment Standards

  • Your PCP should see you within 10 business days of when you call for a routine appointment. 
  • If you have an urgent medical condition, your provider should see you within 24 hours of when you call for an appointment.
  • If you have an emergency, the provider must see you immediately or refer you to an emergency room.

Help When You Need It

With UnitedHealthcare, you're never alone. Our Member Services is available to answer your questions and help you get the care you need. Just call us at 1-800-414-9025. We can help you between 8 a.m. and 5 p.m. Monday, Tuesday, Thursday, and Friday and 8 a.m. to 8 p.m. on Wednesday. And remember, you can call your UnitedHealthcare doctor any time, any day.

Want to learn more?

Talk with us to learn more about UnitedHealthcare Community Plan. We'll tell you about our benefits, special programs and doctors. We'll help you choose a doctor for yourself and other members of your family. Just give us a call at 1-800-414-9025. Or, view our Medicaid Brochure.

No person on the grounds of race, color, national origin, sex, age, religion or disability shall be excluded from participation in, be denied benefits of, or be subject to discrimination under any program or service provided by UnitedHealthcare.

Member Resources

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UnitedHealthcare Community Plan for Families