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How to enroll in UnitedHealthcare Community Plan of Virginia - Cardinal Care

On October 1, 2023, Virginia Medicaid consolidated the two managed care programs of Medallion 4.0 and Commonwealth Coordinated Care Plus (CCC Plus) into Cardinal Care Managed Care (CCMC).

Members in managed care can keep their health plan and do not need to take any action to enroll in Cardinal Care Managed Care. Care coordination will be available to all managed care members, as needed. Health plans issued new Cardinal Care ID cards in 2023.

Check if you’re eligible

Your transition to Cardinal Care is automatic, as long as you are a current, eligible Medicaid member. You can help ensure a smooth transition by taking the following steps:

How to enroll

Make sure your contact information is current with Virginia Medicaid. Update your phone number and mailing address by:


Going online to


Calling Cover Virginia at 1-855-242-8282, or

Calling your local Department of Social Services. Visit the Virginia Department of Social Services website to search for your local agency’s number.

In person:

Contact your managed care organization to update your contact information as well.

Need help?

Our Cardinal Care Managed Care (CCMC) plan specialists can answer questions and help you enroll.

  • Call us toll-free at 1-855-242-8282, TTY 711
  • 8 a.m.–5 p.m. local time, Monday–Friday