Delivering an enhanced experience for some UnitedHealthcare OCI, MAMSI Life and MLH clients.
Beginning April 1, 2025, some new and renewing UnitedHealthcare OCI, MAMSI Life and MLH small business and large group clients in MD, VA, D.C. and WV.
Beginning April 1, 2025, we are expanding to deliver an enhanced, modernized experience to some of your new and renewing UnitedHealthcare Optimum Choice, Inc. (OCI) and MAMSI Life and Health Insurance Company (MLH) small business and large group clients in Maryland, Virgina, Washington D.C. and West Virginia. For the renewing clients, these changes will become effective upon their upcoming renewal.
An important informational guide for employers and brokers will be included in the automated ACA renewal package available on uhceservices.com. For 51+ clients, a copy will be provided with each client’s renewal.
This guide contains information for your clients that they will need to know for their transition to the modernized experience.
1. Employer groups will receive a new group number at renewal.
- The new group number will be listed on ACA renewal packages, and if plan changes are made, on the plan change confirmation email after groups confirm their renewal with UnitedHealthcare.
- The new group number will facilitate new member ID cards. This flier can be sent to members enrolled encouraging use of new ID cards. Brokers should consider working with impacted employer groups to send this information to their members.
2. If clients use Optum Bank to administer their health savings account (HSA), UnitedHealthcare will transition all plan details automatically for enrolled members. New member debit cards are not necessary. To administer their plan, employer groups will receive an email from Optum Bank, including instructions on how to re-register with their new group number.
3. Based on a client’s current elections, there may be additional changes that are outlined in the guide, such as billing and payment information, and how they work with third party administrators (such as payroll and eligibility vendors).
4. The only impact to members is that they will receive a new ID card.
- All members will still use myuhc.com®. If a member is already registered on myuhc.com, they can continue to use the same Health Safe ID they use today.
- Prior authorizations, accumulators and primary care provider elections will automatically transition with the member.
5. Employers and brokers can find plan information, manage members, download copies of health plan ID cards, and view or pay their invoices on our new employer site, uhceservices.com.
- Users of the Employer eServices® (EeS) site will be able to log in to uhceservices.com with their existing One Healthcare ID and password.
- If you use TPA services, your portal access and payment information may be different. Please reach out to your TPA for eligibility and billing items
Because of the complexity of managing health benefits, UnitedHealthcare will introduce products, group size segments and funding types to these new tools in thoughtfully planned and sequenced stages. Throughout the process, anything not yet supported on the new tools will continue to be supported on existing UnitedHealthcare systems until they are transitioned.
For more information, please contact your UnitedHealthcare representative.
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