Blue text appears on a white background. A man takes a package from a mailbox and smiles. Another man looks at a pill bottle with an open package in his other hand. He reaches into the package and smiles.
ON SCREEN TEXT: Get Started Today! Call the number on the back of your UnitedHealthcare ID card. Or visit www.myuhc.com
ON SCREEN TEXT: UnitedHealthcare
FEMALE NARRATOR: As a UnitedHealthcare member, you have pharmacy services available from the OptumRx mail service pharmacy. We deliver your maintenance medications, those you take on a long-term or ongoing basis, right to your home.
A man wears a blue coat and talks into the camera.
ON SCREEN TEXT: Nick W.
Manager, Pharmacy Operations
NICK: The member gets to have their prescription delivered right to the door.
A woman wears a white coat and talks into the camera.
ON SCREEN TEXT: Pam B.
PAM: All you have to do is have your doctor call or fax us a prescription.
A woman wears an orange shirt and talks into the camera.
ON SCREEN TEXT: Diana R.
Patient Care Coordinator
DIANA: If you're not feeling well but you need your medication, it's not a problem. We'll get that to your home.
A man wears a red shirt and talks into the camera.
ON SCREEN TEXT: Martin R.
Specialty Pharmacy Supervisor, Oncology
MARTIN: I think it's extremely important for us to develop that initial relationship with the member, because all subsequent relationships and all subsequent contact with our pharmacy is kind of predicated on that first one.
Diana talks to the camera.
DIANA: I really want you to know when you first call in that you're gonna be taken care of.
In a close-up, a woman talks inaudibly. Wrinkled hands fill out a form. Another pair of hands fold a form.
NARRATOR: You can order a 90-day supply of most medications through the OptumRx mail service pharmacy, often for less than the same supply at retail.
A man looks at a brochure and holds a cell phone to his ear. A woman talks inaudibly on a headset. A close-up of a form.
ON SCREEN TEXT: Call us to get started...
ON SCREEN TEXT: ...or mail in your prescription.
NARRATOR: Here's how mail service works. Call us to get started. We'll contact your doctor to request your prescription, or mail us your prescription along with a completed order form.
Papers move along a conveyor belt. A woman on a headset and a woman wearing a white coat talk inaudibly.
NARRATOR: Every order undergoes at least 16 quality checks as it makes its way through the pharmacy. For example, we check for possible drug interactions and allergies. And if there's a question, our pharmacists call your doctor to verify the medication.
Pill bottles move along rolling pathways. Employees stand near the rolling pathways looking at monitors. A line of men in white coats examines pill bottles.
ON SCREEN TEXT: Accuracy Rating
NARRATOR: Our state-of-the-art pharmacy utilizes sophisticated technology to dispense every prescription. Our prescription fulfillment process is so exact, our accuracy rating is 99.99%.
Hands pull a package from a mailbox. A woman holds the package up and smiles.
NARRATOR: We offer standard shipping in secure and discreet packaging at no charge.
A man opens a box in a kitchen. Another man talks inaudibly to a woman in a white coat. Another woman talks to a man in a white coat.
NARRATOR: If you need a medication sooner, we provide express shipping to your home or to your doctor's office for an additional charge. We help you even after you receive your order.
Employees smile in an open space near cubicles.
NARRATOR: Our award-winning customer service center is staffed by more than 1,000 highly skilled and caring customer service advocates who are ready to help around the clock.
A man in a headset and a woman in a bathrobe talk inaudibly.
ON SCREEN TEXT: 24 Hours a Day
7 Days a Week
NARRATOR: You can even talk with a pharmacist 24 hours a day, seven days a week to get answers to your medication questions.
A man sits at a laptop holding a pill bottle.
NARRATOR: Our easy-to-use website is a fast, safe, and secure way to manage your account, see your claim history, get drug pricing, and more. You can refill your prescriptions online...
Another man types on a cell phone. Later, he opens a box. In another shot, he pulls his cell phone from his pocket and looks at it.
NARRATOR: Or use your tablet or smartphone so you'll never run out of the medicine you need. You can even sign up to receive text messages that remind you when it's time to refill or take your medication.
Martin sits talking to the camera. A man smiles at a document on a porch.
MARTIN: Usually, it is a cost savings to the member, and they can get it cheaper through us.
A man in a white coat talks to the camera.
ON SCREEN TEXT: Mike S.
MIKE: It's quick, it's convenient, it's cost effective.
Martin talks to the camera. Employees talk inaudibly on headsets.
MARTIN: We're giving the tools and the abilities to help these members lead a better life and to be able to get them their medications in an extremely efficient and fast manner.
Pill bottles move along their rolling pathways.
NARRATOR: Join the millions of members who enjoy the benefits of having their medications delivered to their home.
A woman takes a package from a mailbox and holds it up, smiling. A man talks inaudibly on a cell phone.
NARRATOR: To get started, visit myuhc.com or call the number on the back of your UnitedHealthcare ID card.
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ON SCREEN TEXT: UnitedHealthcare