Substance use disorder

Get free, confidential support – available 24/7.

If someone you know is showing signs of Substance Use Disorder, a treatable disease characterized by an excessive use of alcohol or drugs, we’re here to help.

The Substance Use Helpline (1-855-780-5955) is available 24 hours a day, 7 days a week. Callers are connected to substance use advocates who listen, provide support and help develop a personalized recovery plan. Advocates provide judgment-free support to all callers, whether seeking help for themselves or a loved one.

The service is available for no out-of-pocket cost and callers may remain anonymous. Personal information is kept private at all times and never shared.

What is substance use disorder (SUD)?

According to the Substance Abuse and Mental Health Services Administration (SAMHSA), nearly 20 million Americans struggle with SUD. It involves excessive and compulsive use of alcohol or drugs, according to Optum. It may cause health problems or disability, and may limit one’s ability to meet responsibilities at work, school or home.

Per Optum and UnitedHealthcare, some common signs of substance use disorder include:

  • Mood swings or unexplained personality change
  • Ignoring responsibilities
  • Sudden change in friends
  • Changes in appearance, such as weight loss or decline in hygiene
  • Feelings of shame or regret
  • At risk of financial loss or physical danger

Substance use disorder is a disease, not a failure of will or weakness of character. It may be serious and life-threatening. It is also treatable, and many people may recover if they seek the proper care.

Hope is nearby

Call the Helpline to start the journey to recovery. It’s an important and courageous first step toward help and healing.

What to do next

If you or a loved one needs help or support, call the Substance Use Helpline at 1-855-780-5955. You may also visit to find more care options and resources. 


The information and therapeutic approaches in this content are provided for informational and/or educational purposes only. It is not meant to be used in place of professional clinical consultations for individual health needs. Participants should consult an appropriate health care professional to determine what may be right for them. Certain treatments may not be covered in some benefit plans. Please check your benefits. The service is confidential within the limits of the law and your benefit plan’s privacy policy.