Virtual Visits
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Talk with a doctor by phone or video 24/7
When you need care — anytime, day or night — Virtual Visits can be a convenient option. From treating flu and fevers to caring for migraines and allergies, you can chat with a doctor 24/7.
From your mobile device1, tablet or computer.
Video chat face-to-face with a doctor in 20 minutes or less.
Get prescriptions2, if needed.
Save up to $1,800 in comparison to the ER.3
Learn more before you start a Virtual Visit
Virtual Visits are good for:
- Allergies
- Bladder / urinary tract infection
- Bronchitis
- Coughing
- Diarrhea
- Fever
- Migraine / headache
- Pinkeye
- Rash
- Seasonal flu
- Sinus problem
- Sore throat
- Stomachache
- And much more
Choose other care for:
- Anything that needs a hands-on exam
- Anything that needs a lab test or x-ray
- Cancer or other complicated conditions
- Chronic conditions
- International visits
- Sprains / broken bones or injuries requiring bandaging
If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling "911."
With most UnitedHealthcare plans, you have benefit coverage for Virtual Visits when:
- You use one of the provider groups in the Virtual Visits network.
- You’re getting care for certain non-emergency medical conditions like the flu, colds, pinkeye, rashes and fevers. Some plans also include coverage for mental health Virtual Visits. See question 6 for additional details.
If you are a UnitedHealthcare Medicare Advantage member, please check your plan materials or call the customer service number on the back of your member ID card to confirm coverage.
Here’s how Virtual Visits work and the steps you’ll need to take.
- Complete a brief medical history anytime at myuhc.com/virtualvisits.
- Request a visit when you are sick.
- Get a diagnosis and prescription2 (if needed) in 20 minutes or less.
- Pay $504 or less with your UnitedHealthcare plan.
You should have your health plan ID card, a credit card or your UnitedHealthcare HSA Debit MasterCard® ready when you complete your brief medical history and whenever you need a visit. It’s also helpful to have your pharmacy name and address available in case you need a prescription2 medication.
Virtual Visits doctors can send prescriptions2 to the pharmacy of your choice. Costs for prescription drugs are based on your pharmacy benefit and are not covered as part of the Virtual Visit. You’ll only get a prescription if the doctor decides you need one.
Yes.
In general, a parent or legal guardian must be present during the Virtual Visit with a minor dependent who is covered under your plan.
When you use one of the provider groups in our Virtual Visits network for a mental health visit, it may be covered if you have UnitedHealthcare mental health benefits. Check your plan documents for more information about your plan’s specific benefits. In addition, if you have Employee Assistance Program (EAP) benefits, please contact your EAP provider for coverage and network related questions.
Teladoc, American Well and Doctor on Demand.
Footnotes
- Data rates may apply.
- Certain prescriptions may not be available, and other restrictions may apply.
- Source: 2017 average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. Estimated $1,800 difference between the average emergency room visit and the average urgent care visit. The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor's care. You should consult with an appropriate health care professional to determine what may be right for you. In an emergency, call 911 or go to the nearest emergency room.
- The Designated Virtual Visit Provider’s reduced rate for a virtual visit is subject to change at any time.
Check your official health plan documents to see what services and providers are covered by your health plan. Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.
The material provided through the Employee Assistance Program (EAP) is for informational purposes only. EAP staff cannot diagnose problems or suggest treatment. EAP is not a substitute for your doctor’s care. Employees are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. EAP is not an insurance program and may be discontinued at any time. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.
19-13144 Rev: 8/19
