Virtual Visits
The doctor will see you now.
When you need care — anytime, day or night — Virtual Visits can be a great option. From treating colds and fevers to caring for migraines and allergies, you can connect with a doctor whenever, wherever.
Start by registering with one of these providers.
Learn more before you start a Virtual Visit.
Virtual Visits are good for:
- Allergies
- Bladder/Urinary tract infection
- Bronchitis
- Cough/Cold
- Diarrhea
- Fever
- Migraine/Headaches
- Pinkeye
- Rash
- Seasonal flu
- Sinus problems
- Sore throat
- Stomachache
- Quick assessment of severity
Choose other care for:
- Anything that needs a hands-on exam
- Anything that needs a test
- Cancer or other complicated conditions
- Chronic conditions
- International visits
- Sprains/Broken bones or injuries requiring bandaging
Are Virtual Visits covered under my benefit plan?
With most UnitedHealthcare plans, you have benefit coverage for Virtual Visits when:
- You use one of the provider groups in the Virtual Visits network.
- You’re getting care for certain non-emergency medical conditions like the flu, colds, pinkeye, rashes and fevers. Some plans also include coverage for mental health Virtual Visits. See question 8 for additional details.
How do Virtual Visits work?
Here’s how Virtual Visits work and the steps you’ll need to take.
- Register anytime, then request a visit when you are sick.
- Get a diagnosis and prescription* (if needed) in 20 minutes or less.
- Pay $50 or less with your UnitedHealthcare plan**.
What do I need to start a Virtual Visit?
You should have your health plan ID card and a credit card ready when you register and whenever you need a visit. It’s also helpful to have your pharmacy name and address available in case you need a prescription* medication.
Can I choose either (or both) Virtual Visits provider?
Yes.
You can register as a patient and use one or both of the network Virtual Visits providers anytime. Here are a few things to think about when you’re choosing a provider:
- Ease of use
Try out the website and/or mobile app of each provider group to see if it’s easy to use and understand. - Ratings
See how other people have rated their satisfaction for the provider’s mobile app and overall patient experience.
- Cost
Compare how much you’ll pay for a Virtual Visit with each provider group.
Can I get a prescription*?
Virtual Visits doctors can send prescriptions to the pharmacy of your choice. Costs for prescription drugs are based on your pharmacy benefit and are not covered as part of the Virtual Visit. You’ll only get a prescription if the doctor decides you need one.
*Prescription services may not be available in all states.
Can I schedule an appointment instead of waiting? Can I see the same doctor again?
Yes.
You can schedule an appointment for a specific available time with a Virtual Visits doctor. You can also request to see the same doctor for another visit.
Can my child or underage dependent use Virtual Visits?
Yes.
In general, a parent or legal guardian must be present during the Virtual Visit with a minor dependent who is covered under your plan.
Are behavioral or mental health Virtual Visits covered under my health plan?
When you use one of the provider groups in our Virtual Visits network for a mental health visit, it may be covered if you have UnitedHealth mental health benefits. Check your plan documents for more information about your plan’s specific benefits. In addition, if you have Employee Assistance Program (EAP) benefits, please contact your EAP provider for coverage and network related questions.
If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling "911."
1. Data rates may apply.
2. Prescription services may not be available in all states..
3. Check your official health plan documents to see what services and providers are covered by your health plan. Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.
4. Source: 2017 average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. Estimated $1,800 difference between the average emergency room visit and the average urgent care visit. The information and estimates provided are for general informational and illustrative purposes only and are not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you. In an emergency, call 911 or go to the nearest emergency room.