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Texting Terms and Conditions

These Texting Terms and Conditions are applicable to individuals who have subscribed and expressly consented to receive text messages from United HealthCare Services, Inc., Optum Services, Inc., or their affiliates, subsidiaries, employees or agents (“us” or “we” or “our”).  Text messages will vary in frequency, by texting program.  As part of enrollment in a texting program, each texting program provides specific information on how to unsubscribe and how to seek assistance.  Text messages will be sent using an automatic dialing system to the mobile telecommunications device number (“Mobile Device Number”) provided to us.   

Age restrictions apply to texting programs. In order to participate, individuals must be 18 years of age or older and own and control the Mobile Device Number provided to us.  Individuals between the ages of 14 and 18 must have parental consent.  Individuals between 14 and 18 years of age who do not have parental consent, or individuals under 14 years of age, must unsubscribe from the texting program.

Individuals must immediately notify us if their Mobile Device Number changes.  We are not liable for any communication or transmission of information via text which occurs as a result of a change to Mobile Device Numbers that is not reported.  Password-protecting mobile device(s) and enabling encryption, if available, is recommended.  

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE TEXTING PROGRAM(S) WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If individuals are dissatisfied with the texting program or with these Terms and Conditions, their sole and exclusive remedy is to discontinue enrollment in the specific texting program.  Individuals who participate in the texting program(s) offered by us do so at their own risk.

We do not guarantee the successful delivery of text messages. Messages sent via text may not be delivered if the Mobile Device Number is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of wireless carriers may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather.  We will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a text message; (b) inaccurate or incomplete content in a text message; or (c) use or reliance on the contents of any text message for any purposes.

Messaging and Data rates may be charged by mobile service providers. Content may not be available via all carriers. Participating carriers may include, but are not limited to: ACG, ALLTEL/AWC, AT&T Mobility, Boost, Cincinnati Bell, Metro PCS, Nextel, Rural Carrier Groups, Sprint, Tier 2/3 Group, T-Mobile, U.S. Cellular, Verizon Wireless, and Virgin Mobile.

These Terms and Conditions are governed exclusively by the laws of the State of Minnesota, without reference to its rules regarding choice of law.

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