Frequently asked questions

Find answers to common questions about health plans and coverage

Whether you're new to your health plan or have been a member for years, from time to time, it's natural that questions may pop up. We've gathered common health plan and coverage questions below to help you get started with finding the answers you may be looking for. 

If you're looking for answers about your specific health plan benefits and coverage, the first step is to sign in to your account. There, you can find details that are specific to you and your health plan.


Accessing your health plan information

Your member ID card (health plan ID card)

Finding care

Benefits and coverage

Managing costs and claims

Pharmacy and prescriptions

Accreditations and certifications

What accreditations and certifications has UnitedHealthcare received?

More questions? We're here to help.

Contact us or call the phone number on your member ID card to talk with a representative.