Tom finds the right coverage after an unexpected change

After working for 35 years as a tool and die maker, Tom never expected to retire early. But when his employment situation changed, Tom suddenly needed to shop for health coverage for himself and his wife Adriana for the first time in decades.

“I didn’t have any health insurance. That’s a scary thing,” Tom says.

He called his primary care provider to see what insurance they accepted, and UnitedHealthcare was on the list. From there, he tried to sign up for a health plan online though acknowledged he’s not a tech savvy person. “I got as far as I could and wasn’t pushing all the right buttons apparently,” he recalls.

The next day, Christelle, a licensed sales agent with UnitedHealthcare, reached out to help him compare plans and found one that fit their budget and coverage needs. Within 10 days, they had insurance.

“Talk about having great peace of mind,” Tom says. “Everything she told me happened exactly the way she said it would. UnitedHealthcare makes me feel like I’ve really got an insurance company that takes care of our health needs.”

Now, with their Individual & Family plan, they’ve scheduled their annual checkups and even earned rewards through the UnitedHealthcare Health Perks™ program.

In a time of uncertainty, the UnitedHealthcare agent was there for Tom and his wife: “She saved our butts—that’s what she did. That’s customer service. Perfect customer service.”

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