How the UHC app helps make health care easier

Oct. 12, 2026

These days, you can do just about everything from your smartphone — order dinner, shop for groceries and even schedule transportation. That experience should be no different when it comes to using your health plan and resources.

The UnitedHealthcare app is designed to help empower members with simpler navigation using Avery, UnitedHealthcare’s trusted virtual assistant, which may help you better use and understand your benefits. New features are designed for a more personalized and convenient experience.

Avery is available 24/7 and responds in natural language with personal coverage and claims details, cost estimates, rewards opportunities and more. If you still need assistance, Avery can help connect you to live support, when needed. It brings together information from multiple sources about benefits, providers and claims into one, unified experience so you may spend less time searching for answers and more time focused on your health.

The UnitedHealthcare app also is designed to help eligible members:

shop for discounted offerings through the UHC Store
more easily connect with network providers with the Smart Choice provider search capability
access UHC Rewards opportunities

Here are a few other ways to help make care simpler through the UHC App:

Shop for personalized health, wellness and lifestyle offerings

UnitedHealthcare launched the UHC Store to help people personalize their experience and to complement their employer benefits at any time with more than 30 offerings that support weight loss, chronic condition management, support and coaching for women’s health, mental health and more.

This digital shopping experience in the UHC Store helps eligible members shop for and purchase a variety of health and wellness offerings to help meet their individual needs at an average of 26% off retail prices.¹ The offerings in UHC Store, accessible via the UHC app and the member website, can be purchased to complement your employer-sponsored health benefits at any time throughout the year.

Enhanced provider search capability helps you find a network provider

Finding a care provider who is in your network may help you save money on healthcare costs. Members can use the UHC app to search for care providers with Smart Choice.

This is an enhancement to the provider search experience that prioritizes search results with a Smart Choice score based on provider quality, a member’s specific benefits coverage, and personal preferences like care setting, language, gender, distance and more.

Earn incentives for healthy actions

Consumer engagement programs designed to help motivate healthy actions can be tracked in the app.

For instance, UnitedHealthcare Rewards enables eligible members to earn incentives that can be added to a digital Visa® gift card² or deposited into a health savings account (HSA), depending on their plan. Keep tabs on your progress, see what actions — like tracking sleep, walking 5,000 or more steps each day or completing an annual wellness exam — are available and view the amount you’ve earned right from UnitedHealthcare app. When you’re ready to redeem those rewards, start the process right from your phone.

Talk to a doctor from the comfort of home

A virtual visit may be helpful for various minor injuries and illnesses including pink eye or the flu – and even mental health services. Not only do virtual visits typically offer improved convenience, but these appointments may also cost less than an office visit.

Millions of UnitedHealthcare members enrolled in fully insured plans may have access to 24/7 Virtual Visits with no cost sharing.

View claims and pay medical bills

After a healthcare appointment, digital claims and payments may offer a faster, more convenient way to help manage your healthcare expenses after you receive care. Through the UHC app, members can check the status of new and past claims, see the amount billed, what their plan paid and how much they may owe.

Manage pharmacy benefits

Members can use the UHC app to help manage their pharmacy benefits in one place, including finding in-network pharmacies, comparing medication costs and accessing prescription information alongside their medical benefits and claims. The app may help members make more informed decisions by providing visibility into pharmacy options, expected prescription costs and available care resources, all within a connected digital experience.

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Footnotes

UHC Store internal pricing and contract data.
UnitedHealthcare Rewards is a voluntary program. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. You should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for you. Receiving an activity tracker, certain credits and/or rewards and/or purchasing an activity tracker with earnings may have tax implications. You should consult with an appropriate tax professional to determine if you have any tax obligations under this program, as applicable. If any fraudulent activity is detected (e.g., misrepresented physical activity), you may be suspended and/or terminated from the program. If you are unable to meet a standard related to health factor to receive a reward under this program, you might qualify for an opportunity to receive the reward by different means. You may call us toll-free at 1-866-230-2505 or at the number on your health plan ID card, and we will work with you (and, if necessary, your doctor) to find another way for you to earn the same reward. Rewards may be limited due to incentive limits under applicable law. Components subject to change. This program is not available for fully insured members in Hawaii, Vermont and Puerto Rico nor available to level funded members in District of Columbia, Hawaii, Vermont and Puerto Rico.

Disclaimers

The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.

UHC Store provides a member-direct purchase of health and wellness offerings. UHC Store is not a product, program nor service, is not insurance, and is not a substitute for health plan benefits nor professional medical advice, diagnosis, or treatment. UnitedHealthcare does not endorse nor guarantee offerings available through UHC Store. UnitedHealthcare is not responsible or liable for services or advice given by a UHC Store participant of these offerings. Individuals are responsible for understanding potential risks associated with using these offerings. Purchasing any offerings may have tax implications. Individuals should consult with a tax specialist to determine whether they have any tax obligations from purchasing offerings from the UHC Store. Components subject to change. UHC Store is not available in all states or for all members.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or its affiliate.

Smart Choice is proprietary to UnitedHealthcare and is designed to provide members with additional information as part of the provider search experience. Smart Choice is intended to be informational only and should not be the sole factor considered when selecting a provider. UnitedHealthcare does not endorse any particular provider or guarantee quality or outcomes. Smart Choice may rely on personal data and automated technologies, which may not always be error‑free or complete. Members should use their judgment when selecting care.