Our commitment to the Georgians we serve

We know your relationships with your doctors are deeply personal and important, and we understand how disruptive it can be if your hospital or physician no longer participates in our network. That is why we’re working hard to reach an agreement with Northeast Georgia Health System (NGHS). We want to keep NGHS in our network, but we also have a responsibility to ensure the care the health system provides is affordable for our members.

We remain committed to working with NGHS with the goal of reaching a resolution that Georgians and employers can afford. But we also want to reassure you that you’ll continue to have access to a robust network of care providers, regardless of the outcome of our negotiation with NGHS.

Offering a broad choice of doctors and hospitals

UnitedHealthcare members will continue to have access to a network of care providers that are readily able to provide high-quality care that meets your needs, despite NGHS leaving our network. Alternative hospitals in the area remaining in our network include, but are not limited to the following:

  • Emory John Creek Hospital

  • Habersham Medical Center

  • Northside Hospital-Forsyth

  • Northside Gwinnett Medical Center

  • Piedmont Eastside Medical Center-Snellville

  • Piedmont Mountainside

  • Piedmont Walton Medical Center-Monroe

  • St. Mary’s Hospital-Athens

  • Union General Hospital

UnitedHealthcare members who have questions about alternative hospitals or physicians in your area should call the number on your health plan ID card. You can also search for alternative hospitals and doctors at myuhc.com.

Ensuring our members get the care they need

Our top priority is ensuring the people we serve have continued access to the care you need. That’s why we offer continuity of care, which allows UnitedHealthcare members in the middle of treatment at a NGHS facility or with one of its physicians, or those who have a serious acute or chronic condition, to continue receiving covered services for a specified period of time after a hospital or physician leaves our network. A few examples of patients who may qualify include:

  • Women who are pregnant
  • Patients with newly diagnosed or relapsed cancer, or those currently in active cancer treatment

Some employer group plans offer unique, expanded continuity of care benefits. We encourage our members to call the number on their health plan ID card if you have questions about your plan’s continuity of care benefits, whether you may qualify or if you need assistance finding alternative hospitals or physicians in your area.

You can also use the provider directory on our member websites to search for alternative hospitals and doctors:

Continuity of Care

We’re here for our members

We know this is difficult. We’re committed to making it easier. Please call us at the number on your health plan ID card if you have questions or need support. And please know that we will stay at the negotiating table as long as it takes. We urge NGHS to join us there and work towards an agreement that is in everyone’s best interests.