Our commitment to you and your family’s health care needs

We know your relationship with your doctors are deeply personal and important, and we understand how disruptive it can be if your physician or local hospital no longer participates in our network. That is why we’re disappointed Prisma Health chose not to renew our relationship. We wanted to keep Prisma in our network, but we also have a responsibility to ensure health care is affordable for the families and employers we serve.

While we remain committed to continued discussions with Prisma with the goal of restoring network access to the health system, we also want to reassure you that you’ll continue to have access to a robust network of care providers.

Offering a broad choice of hospitals and physicians throughout South Carolina

You continue to have access to thousands of physicians and numerous hospitals remaining in our network throughout the Greenville and Columbia markets, including but not limited to:

AnMed Health
Cannon Memorial Hospital
Lexington Medical Center
McLeod Regional Medical Center
MUSC Columbia Medical Center Downtown
MUSC Columbia Medical Center Northeast
Newberry County Memorial Hospital
Spartanburg Regional
St. Francis Downtown
St. Francis Eastside

Ensuring our members get the care they need

Our top priority is ensuring you and your family have continued access to the care you need. That’s why we offer continuity of care, which allows UnitedHealthcare members in the middle of treatment with a Prisma Health provider or those who have a serious acute or chronic condition to continue receiving covered services for a specified period of time after a hospital or physician leaves our network. A few examples of patients who may qualify include:

Women who are pregnant
Patients with newly diagnosed or relapsed cancer, or those currently in active cancer treatment.

If you have questions about continuity of care or alternative physicians in your area, please call the number on your health plan ID card. Our dedicated team is ready and available to assist you with any questions you have regarding your health care options. You can also search for alternative facilities and doctors in your area at myuhc.com.

Continuity of Care

Video transcript

[UnitedHealthcare logo animation]

ON SCREEN TEXT: Continuity of care

[Music plays in background]

[Diana, a woman sitting in chair, speaks directly to camera]

DIANA: At UnitedHealthcare, we understand that the relationship you have with your doctor isn’t only important, it’s personal. It’s personal for us, too.

That’s why we offer Continuity of care.

ON SCREEN TEXT: Diane, UnitedHealthcare Nurse

[Diana smiling directly into camera]

DIANA: I’m Diane and I’m a nurse with UnitedHealthcare.

[Diana speaking into camera]

So, What is Continuity of care?

If you’re sick and your doctor, for whatever reason, is no longer part of our UnitedHealthcare network, Continuity of care allows you to request limited, continued care from your doctor.

[Additional video of woman talking to a member on the phone]

DIANA: It’s my job to review requests for Continuity of care.

[Back to Diana speaking into camera]

DIANA: Continuity of care is available in some situations.

For example, if you’re currently being treated for a serious medical condition, such as cancer or in need of a transplant, or if you’re pregnant, you may qualify to apply.

If you are eligible, work with your doctor to complete your Continuity of care application.

You can apply at any time and up to 30 days after your doctor leaves our network. Some states allow more than 30 days.

We understand. Continuity of care provides peace of mind, allowing you to focus on what’s most important, your health.

[Additional video of woman talking to a member on the phone]

We care about you. In fact, we’ve approved almost all of the applications we’ve received this year.

[Back to Diana speaking into camera]

DIANA: Thanks for listening!

[UnitedHealthcare logo animation with music in the background]

[Music ends]

We’re here for you

We know this is difficult. We’re committed to making it easier. Please call us at the number on your health plan ID card if you have questions or need support. And please know we will stay at the negotiating table as long as it takes. We urge Prisma Health to join us there and work toward an agreement that is affordable and is in everyone’s best interests.