Our commitment to you and your family’s health care needs

We know your relationship with your doctors are deeply personal and important, and we understand how disruptive it can be if your physician or local hospital no longer participates in our network. That is why we’re working hard to reach an agreement with Trinity Health of New England (THNE). We want to keep THNE in our network, but we also have a responsibility to ensure health care is affordable for the families and employers we serve.

While we remain committed to working with THNE with the goal of renewing our relationship, we also want to reassure you that you’ll continue to have access to a robust network of care providers, regardless of the outcome of our negotiation.

Offering a broad choice of hospitals and physicians in the area

In the event THNE leaves our network, you will continue to have access to thousands of physicians and numerous hospitals remaining in our network in the area, including but not limited to:

  • Hartford Hospital
  • Holyoke Medical Center
  • Midstate Medical Center
  • Prospect Manchester Hospital
  • Rockville General Hospital
  • Waterbury Hospital

Ensuring you get the care you need

Our top priority is ensuring you and your family have continued access to the care you need. That’s why we offer continuity of care, which allows UnitedHealthcare members in the middle of treatment with a THNE provider or those who have a serious acute or chronic condition to continue receiving covered services for a specified period of time after a hospital or physician leaves our network. A few examples of patients who may qualify include:

  • Women who are pregnant
  • Patients with newly diagnosed or relapsed cancer, or those currently in active cancer treatment

If you have questions about continuity of care or alternative physicians in your area, please call the number on your health plan ID card. Our dedicated team is ready and available to assist you with any questions you have regarding your health care options. You can also search for alternative facilities and doctors in your area at myuhc.com.

We’re here for you

We know this is difficult. We’re committed to making it easier. Please call us at the number on your health plan ID card if you have questions or need support. And please know we will stay at the negotiating table as long as it takes. We urge THNE to join us there and work toward an agreement that is affordable and is in everyone’s best interests.