Member experience

Health care can be complicated, and your clients shouldn't have to go it alone. Leading with compassion and expertise, UnitedHealthcare helps employees navigate the health care system every step of the way.

Find member experience information and materials

Virtual care and support

Employees can virtually access medical and behavioral care in a convenient and cost-effective manner when they need it.

Personal 1-on-1 guidance

Going above and beyond customer service, advocates provide employees with guidance for a number of health-related issues, including clinical and care support, emotional health and financial benefits/claims.

Digital health plan resources

Benefit, claims and care information are always on hand via® and the UnitedHealthcare® app.

Curated network of vendor solutions

UHC Hub™ serves as a curated network of vendors that meet unique market demands in areas of lifestyle solutions, specialized health and care resources.

Taking member experience to an entirely new level

Caring guidance, better experiences via employee support

Members report a 92% overall satisfaction rating with Advocate4Me®.1

Employee guidance may lead to savings

Support via the Advocate4Me program has saved employers and their employees almost $100 million.3

Online tools that deliver

Employees who used a tool for finding care and costs before receiving care saved an average of 38% compared to those who didn't use the tool.2

Virtual care may offer savings

At a fraction of the average $1,700 cost of an ER visit, employees can connect with a doctor online for nonemergency care 24/7.4