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Advocacy and employee support

At UnitedHealthcare, we know how the health system works, and we're focused on simplifying health care for employers and employees. We put advocacy solutions in place designed to not only help lower costs and improve outcomes, but provide your clients — and their employees — compassionate support to make health care easier.

Advocacy explained

Video transcript

Soft inspirational music plays. A blue u-shaped logo appears against a white background.

The logo disappears, leaving behind text.

ON SCREEN TEXT: Advocate4Me®

An animation shows two people riding a hot air balloon. One wears a headset and points out the front of the balloon while a woman sits in the back. The balloon rises over a mountain.

NARRATOR: Every health journey is simpler with the help of a guide. Someone to depend on when things come up, or even before.

A phone buzzes on a desk and a hand picks it up. A speech bubble appears from an advocate speaking on a headset. Another speech bubble appears pointing away with three dots in it.

NARRATOR: No matter why a member reaches out, they’ll connect with an experienced, compassionate advocate who has a snapshot view of the member’s healthcare experience in their dashboard.

The advocate’s computer monitor shows a line graph with dots on it. One turns orange as the cursor moves toward it. A lightbulb blinks on over the advocate’s head. The lightbulb turns into the hot air balloon which flies over a roped-off tip of a mountain.

NARRATOR: If the advocate sees an opportunity for the member, they can recommend a care path and resources, like a wellness program or clinical program designed to help manage a chronic condition.

Text appears on blue.

ON SCREEN TEXT: 39% of clinical program

enrollees are referred

by advocates

Smaller text is underneath.

ON SCREEN TEXT: UnitedHealthcare Advocate4Me performance reporting, 2021.

A hand points at the graph on the computer monitor and a red bird flies past the hot air balloon.

NARRATOR: A trusted guide with a big picture view can help connect the dots of care for our members.

Text appears on blue.

ON SCREEN TEXT: Our advocates

have a 91% overall

satisfaction rating

Smaller text is underneath.

ON SCREEN TEXT: UnitedHealthcare Advocate4Me performance reporting, 2021. Results not guaranteed.

The woman’s head appears in a bubble facing another bubble where the advocate wears a headset. They speak to each other.

NARRATOR: It’s also just nice to hear a friendly voice.

Text appears one word at a time on a white background.

ON SCREEN TEXT: Supporting employees with a simpler experience

Text appears on a white background.

ON SCREEN TEXT: Talk to your broker, consultant or

UnitedHealthcare representative

to learn more

A blue u-shaped logo appears against a white background, followed by text.

ON SCREEN TEXT: United

Healthcare

Text is along the bottom.

ON SCREEN TEXT: Advocate4Me® services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.

© 2022 United HealthCare Services, Inc. All Rights Reserved. 23-2166000

B2B EI21563500.2 5/23

The music ends.

Advocacy solutions are designed to provide proactive, personalized support

A one-stop resource for support

A one-stop resource designed to provide end-to-end support for many health care needs — from behavioral and clinical to pharmaceutical and financial, not to mention help with benefits, claims and more.

A commitment to serving members

Our advocates anticipate member needs, help them get the most out of their benefits and get them connected to relevant programs that can help manage a condition or improve their lifestyle.

A direct line to specialized support

Families with children with specialized needs have access to dedicated and focused 1-on-1 support. Advocates work closely with employees who may need additional support.

A coordinated, interdisciplinary team

Our advocates use powerful data and insights, and are backed by a team of experts behind the scenes, to help guide and support members.

Share with your clients

Sell Sheet: Core Advocacy (pdf)

Find out why members give advocates a 91% satisfaction rating¹

Sell sheet: Supporting families of children with special needs (pdf)

Read how UnitedHealthcare is working to help reduce the weight of stress and responsibility on your clients.

Online tools and resources

Advocacy that delivers for employees

Proactive guidance, compassionate service and simplified experience work together on behalf of your clients' employees.

Advocacy works for your clients and their employees

Advocacy works for your clients and their employees
Holistic support	Details
For your clients	Employers may see the following benefits: Fewer employee complaints and issue escalations Lower medical expenses Increased employee satisfaction and productivity
For employees	Support from our advocacy solutions may result in the following benefits for employees: A simplified, proactive and personalized experience A familiar voice that's easy to connect with The ability to make more informed decisions throughout a health journey The opportunity for better health outcomes and lower medical costs

Complex care calls for compassion, expertise

Support for families with complex care needs provides access to a single point of contact connected to aspects of the health care system to help find specialty providers, maximize benefits, resolve unique insurance issues and more.

Read More About Complex Care Support

Footnotes

UnitedHealthcare Advocate4Me performance reporting, 2021. Results not guaranteed

Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through the program is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The program is not an insurance program and may be discontinued at any time.