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Kansas, we’ve got you covered.

At UnitedHealthcare Community Plan, we help people live healthier lives.

KanCare is the program through which the State of Kansas administers Medicaid. UnitedHealthcare Community Plan is one of three managed care organizations (MCOs) that coordinate care for KanCare members. 

To apply for Kansas Medicaid/KanCare:

This is when you can select UnitedHealthcare Community Plan. If you have questions on how to choose an MCO or change to UnitedHealthcare, call the Managed Care Enrollment Center at 1-866-305-5147

NCQA Health Plan Accredited Seal
NCQA LTSS Distinction Seal

UnitedHealthcare Community Plan is the top-rated Medicaid Health Plan in Kansas, with a rating of 4 out of 5 in NCQA’s Medicaid Health Plan Ratings 2022. The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. UnitedHealthcare Community Plan of KS has also achieved NCQA’s Long-Term Services and Supports Distinction.

Important Information About Your KanCare Medicaid Coverage and Other Announcements

  • To find out which MCO you have, when is your open enrollment period, or to change your MCO, call the KanCare Enrollment Center at 1-866-305-5147.
  • During the federal COVID-19 Public Health Emergency (PHE), KanCare recipients have stayed enrolled in the program. If your contact information has changed, please update it by calling UniteHealthcare Member Services at 1-877-542-9238. This may help you keep your KanCare coverage after the end of the COVID-19 PHE.  You can also now update your address via Chatbot at the Kancare website: www.kancare.ks.gov    

Family Mobile Crisis Helpline through Carelon

In October 2021, the Department for Children and Families (DCF), launched our Family Mobile Crisis Helpline through Carelon. The number is 1-833-441-2240. This helpline ensures Kansas children and young adults between 0-20 have access to a centralized comprehensive crisis system. This system anticipates their needs and provides recovery-focused interventions in all phases of the crisis continuum. The crisis is defined by the person calling and includes on-the-phone or in-person rapid community-based mobile crisis intervention services. The helpline provides 24 hour a day, seven days a week access to assessment and screening, and up to eight weeks of stabilization services and connection to community-based referrals and services. The number is 1-833-441-2240.

Member Information

Below are quick links to member materials, such as handbooks, value added materials and how to contact us. 

Handbook - English | Handbook - Español 

LTC Supplement - English | LTC Supplement - Español 

IDD Supplement - English  | IDD Supplement - Español 

Value Added Benefits

We offer additional benefits to help you live a healthier life, such as expanded dental benefits for adults, extra transportation, get $50 towards a healthy activity at many local YMCA, Boys & Girls Club, Parks & Rec and more. View a full list of added benefits.

How to Contact Us

  • Member Services, call toll-free 1-877-542-9238 (TTY 711), Monday to Friday, 8am to 6pm, local time
  • Health questions? Call our 24/7 Nurseline at: 1-855-575-0136
  • Log into our member portal and chat with us!

Benefits and Features

Member advisory meetings

We want to hear from you!  

Please join our Member Advisory Board. Contact member Services at 1-877-360-3240. 

Upcoming Meetings: 

Q1: Wednesday, February 22nd, 2023
Q2: Wednesday, May 31st, 2023
Q3: Wednesday, August 30th, 2023
Q4: Wednesday, November 29th, 2023

Wellness activities for all

Free activities. Get $50 towards a membership.

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Transportation Assistance

Up to 12 rides to the grocery store, food pantry, WIC, prenatal classes, local community activities, and more. 12 additional rides for support group meetings.  

Call member services for assistance: 1-877-542-9238 or ModivCare at 1-877-796-5847 

Gas Reimbursement.  Did you know that in some situations, you can get gas reimbursement for your non-emergency medical transportation? Click here to get the forms you need: 

Reimbursement Instructions 

Gas Mileage Reimbursement Trip Log 

Behavioral Health

Behavioral health is as important as physical health. That's why we have coverage for both.

Required care is 100% covered with no copay. This includes:

  • Behavioral therapy.
  • Substance abuse treatment.
  • Medications.
  • Peer Coaching program.
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NurseLine℠

Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week. Call 1-855-575-0136.

Our nurses will:

  • Listen to symptoms.
  • Help with self-care.
  • Advise you about getting care at a doctor visit or an urgent care center.
  • Help you know when to go to the emergency room.

HealthTalk member newsletter

Our HealthTalk newsletter is now online. The newsletter is a great way to learn about our health plan and important health topics.

Now you can read it whenever, wherever you want. Check back quarterly for a new edition.

Senior Focus English | Español

Kids Focus English | Español

Be smoke-free. We can help.

As soon as you quit, your body begins to repair the damage caused by smoking.

Trying to stop smoking is hard. But all the benefits of quitting are worth it. Did you know that 20 minutes after you quit, your heart rate drops to a normal level? And 12-24 hours after quitting, the carbon monoxide level in your blood drops to normal. We support our members who are trying to quit.

  • Visit your doctor to get advice and medicines that can help you quit. We can help you schedule an appointment.
  • Medicines come in different forms like patches, gum, lozenges and pills. Most of these are covered by your benefits. We can also help you understand your other benefits too.
  • Reach out to the KanQuit smoking line at 1-800-784-8669 for support.  
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Frequently Asked Questions

Visit our Frequently Asked Questions page for more information. 

Learn about plan types

KanCare ID Card Front
KanCare ID Card Back

Medicaid Plans

Medicaid is a federal-state program that provides health and long-term care services to people with low-incomes. KanCare is the program through which the State of Kansas administers Medicaid. If you do not currently have coverage for KanCare, you can apply online. To apply for medical coverage, you must complete and submit an application.

Dual Special Needs (D-SNP)

Dual special needs plans (also called "dual" plans) are for people who get both Medicaid and Medicare. Dual plans cover doctor visits, hospital stays and prescription drugs. They offer more benefits and extras than Original Medicare. You'll keep all your Medicaid benefits too.

See all plans in Kansas

UnitedHealthcareCommunityPlan

Disclaimer Information
(scroll within this box to view)

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium Disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® (Medicare-Medicaid Plan)

UnitedHealthcare Connected® (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. 

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5 Star rating applies to plan year 2023.

Important provider information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 TTY 711, or use your preferred relay service.

Declaration of Disaster or Emergency

If you’re affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non- contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.