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Kentucky Medicaid FAQs
How do I become a member of UnitedHealthcare Community Plan?
First, you have to enroll in the Kentucky Medicaid program. Once you or your family have been accepted you'll be able to choose UnitedHealthcare Community Plan as your health plan. View the Steps to enroll page.
Will I get an ID card from UnitedHealthcare Community Plan or from the State?
You'll get 1 card from UnitedHealthcare Community Plan and 1 card from Kentucky Medicaid. Every family member who's enrolled in the plan should have their own ID cards.
You'll need to show both your UnitedHealthcare Community Plan member ID card and your Kentucky Medicaid card for all visits to the doctor, hospital or pharmacy. If you haven't received your ID cards within one week of your effective date of enrollment with UnitedHealthcare Community Plan, please call Member Services, at 1-866-293-1796, TTY: 711.
What if I lose my UnitedHealthcare Community Plan card?
What is Medicaid?
What documents will I need when I apply for Kentucky Medicaid?
When you're ready to apply, you'll need this information:
- Your household monthly income.
- Social Security numbers and dates of birth for each member of your household.
- Your immigration information, if that applies to you.
It should take about 30 minutes to apply online — and you'll get a response right away. If you need more help, you can call 1-855-459-6328 or visit find a kynector to view a list of in-person assisters in your area who can help you apply.