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Washington Apple Health (Medicaid) Frequently Asked Questions

Currently, this plan is available in all counties, but UnitedHealthcare Community Plan only offers the plan in the following counties: Clallam, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Snohomish, Thurston, Wahkiakum, and Whatcom.

If you are not enrolled in Apple Health (Medicaid), you may be eligible. To find out if you qualify visit or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.

If you are currently enrolled in Apple Health (Medicaid) and would like to change to UnitedHealthcare Community Plan we can help. 

There are several ways to switch your plan:

For more information on Apple Health (Medicaid), visit the Health Care Authority website.

Members of Apple Health will receive two ID cards

One from UnitedHealthcare Community Plan and one from Washington State called your ProviderOne ID card. Every family member enrolled in the plan should have his or her own ID cards.

Washington Member ID Card
You will need your UnitedHealthcare Community Plan ID card and your ProviderOne services card for all visits to the doctor, hospital, and pharmacist. If you haven't received your ID cards within one week of your effective date of enrollment with UnitedHealthcare Community Plan, please contact Member Services, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711 Washington Medicaid Member ID Card

We will be happy to send you a new one. Please contact Member Services toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711. You can also go to, register, and print a copy of your card.

If you move, you will need to contact one of the following agencies to let them know your new address.

Apple Health (Medicaid) – coverage for families children, pregnant individuals and single adults visit or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.

Apple Health (Medicaid) – individuals who are age 65 or older, aged, blind, or disabled, or in need of long-term services and supports visit or call your DSHS Community Service Office (CSO). If you do not know the number in your area, call DSHS Customer Service Center toll free, at 1-877-501-2233, Monday–Friday, 8 a.m. to 5 p.m. If you are hearing or speech impaired, call TTY/TDD 1-800-848-5429.

UnitedHealthcare Community Plan
1111 3rd Ave, Suite 1100
Seattle, WA 98101

Medicaid is a program funded by the federal and state governments, which pays for medical care for those who can't afford it. Apple Health (Medicaid) is Washington State’s Medicaid program for Adults and Families.

To see if you qualify please visit or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.

For more information about eligibility or for additional information on Apple Health (Medicaid) information, please visit the Health Care Authority website.

You can apply for Apple Health (Medicaid) on any computer with an internet connection at Washington Healthplanfinder,

When you're ready to apply, you'll need this information:

  • Your household monthly income.
  • The Social Security numbers and dates of birth for each member of your household.
  • Your immigration information, if that applies to you.

It should take about 45 minutes to apply online — and you'll get a response right away. If you need additional assistance, you can call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604 or visit to find a list of in-person assisters in your area that can help you apply.

See the Health Care Authority website for more information on how to apply for Apple Health (Medicaid).

We are available and eager to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711.

If Member Services can't resolve your grievance, or if you aren't happy with the response you get, please send your grievance in writing to:

Grievance Coordinator
Attention: Appeals and Grievance
P.O. Box 31364
Salt Lake City, UT 84131-0364

In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.

For more information, see the Grievance and Appeals Process Available in English and Español.

If you have questions about grievances and appeals, please call us toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711.

Fraud and abuse are serious offenses. There can be penalties under law. You can report fraud or abuse by calling Member Services. Or call 1-866-242-7727. You do not have to give or leave your name.

For more information or to report online go here.

To report incorrect information, email This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UHC Members should call the number on the back of their ID card, and non-UHC members can call 1-888-638-6613 TTY 711.

Washington Apple Health / UnitedHealthcare logos
Washington Apple Health/UnitedHealthcare logo

Learn More

Apple Health (Medicaid)

Enrollment Information

Visit Washington Healthplanfinder site for more information on eligibility and enrollment

Washington Healthplanfinder

Call us:
1-855-923-4633 / 1-855-627-9604 / TTY: 711

Steps to Enroll
Get the details

Apple Health (Medicaid) specialists can answer questions and help you enroll.

Call us:
1-877-553-0098TTY: 711

8:00 am to 5:00 pm pacific time, Monday – Friday

Interpreter Services
We can also assist with interpreter services, including American Sign Language. 

Call us:
1-877-553-0098 / TTY: 711

8:00 am to 5:00 pm local time, Monday – Friday

Member Information

You have access to our member-only website. Print ID cards and more. View our handbook below.

Member website

Getting Started Guides