Do Not Call policy

United HealthCare Services, Inc. and/or its affiliated companies (collectively, “UnitedHealthcare”) strive to support the consumer service experience and is committed to complying with all applicable federal and state laws. It is the policy and intent of UnitedHealthcare to comply with all applicable Do Not Call (“DNC”) laws and regulations. This document sets forth UnitedHealthcare’s policy with regard to compliance with state and national do-not-call rules, and the establishment and maintenance of an internal do-not-call list (“IDNC”).

UnitedHealthcare maintains a subscription to the National Do-Not-Call Registry (“NDNC”) in order to prevent the placement of any telemarketing calls (which for purposes of this Policy include text messages) to consumers properly registered on the NDNC. UnitedHealthcare indefinitely prohibits the placement of calls to any consumer properly registered on the NDNC, so long as the registration has not been cancelled by the consumer or removed by the NDNC administrator. This does not apply to consumers who have provided their prior express consent, or prior express written consent, as applicable, to be contacted.

UnitedHealthcare maintains a company-specific IDNC and will honor any request to be placed on the IDNC within a reasonable time of such request, not to exceed thirty (30) days from the date of such request. Each entry on the IDNC will be maintained for at least five (5) years or until the requestor makes a request to be removed from the IDNC or provides a new consent to be called. If a consumer changes their telephone number or adds an additional telephone number, it is their duty to provide UnitedHealthcare with their new telephone number to replace or supplement the phone number previously placed on the IDNC to prevent calls to that number.

If a consumer wishes to be added to UnitedHealthcare’s IDNC, they may do so by calling the number on the back of their health plan ID card or other member materials. Non-members can reach out via mail to Consumer Affairs at 9900 Bren Rd, Minnetonka, MN 55343.

Please note that UnitedHealthcare’s IDNC restricts calls from UnitedHealthcare only that are subject to the applicable federal and state laws, so consumers may continue to receive calls that are not subject to applicable federal and state laws, or from other companies that are not affiliated with UnitedHealthcare. Consumers should visit to add their number to the NDNC.