24/7 Virtual Visits

Talk with a provider using your smartphone, tablet or computer

When you need care — anytime, day or night — or when your primary care provider is not available, virtual visits, also known as telehealth, can be a convenient option. From treating flu and fevers to caring for migraines and allergies, you can chat with a provider 24/7.

  • Use your mobile device,1 tablet or computer
  • Get prescriptions,2 if needed
  • Save over $130 compared to Urgent Care and up to $2,000 in comparison to the ER3

Sign in to start your 24/7 Virtual Visit

Set up a myuhc.com® account if you don't already have one or sign in to get started.

24/7 Virtual Visits and COVID-19

24/7 Virtual Visits providers are not able to order testing or provide vaccinations for COVID-19. Virtual providers can help answer questions about COVID-19 and can provide many aspects of care for acute conditions, such as COVID-19 symptoms.

Visit the COVID-19 Resource Center or contact your PCP to find COVID-19 testing and vaccine options.

Learn more before you start a 24/7 Virtual Visit

24/7 Virtual Visits are good for:

  • Abdominal pain
  • Allergies
  • Bladder / urinary tract infection
  • Bronchitis
  • Coughing
  • Diarrhea
  • Fever
  • Migraine / headache
  • Pinkeye
  • Rash
  • Seasonal flu
  • Sinus problem
  • Sore throat
  • Stomachache
  • Yeast infection
  • And much more

Choose other care for:

  • Testing and treating COVID-19
  • Anything that needs a hands-on exam
  • Anything that needs a lab test or x-ray
  • Cancer or other complicated conditions
  • Chronic conditions
  • International visits
  • Sprains / broken bones or injuries requiring bandaging

If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling "911."

Frequently asked questions (FAQs)

With most UnitedHealthcare plans through work, you have benefit coverage for 24/7 Virtual Visits when:

  • You use one of the provider groups in the 24/7 Virtual Visits network.
  • You’re getting care for certain non-emergency medical conditions like the flu, colds, pinkeye, rashes and fevers. Some plans also include coverage for mental health virtual visits. See question 6 for additional details.

If you are a UnitedHealthcare Medicare Advantage member, please check your plan materials or call the customer service number on your member ID card to confirm coverage.

Ready to start your 24/7 Virtual Visit?

Set up a myuhc.com® account if you don't already have one or sign in to get started.