24/7 Virtual Visits
Talk with a provider using your smartphone, tablet or computer
When you need care — anytime, day or night — or when your primary care provider is not available, virtual visits, also known as telehealth, can be a convenient option. From treating flu and fevers to caring for migraines and allergies, you can chat with a provider 24/7.
- Use your mobile device,1 tablet or computer
- Get prescriptions,2 if needed
- Save over $130 compared to Urgent Care and up to $2,000 in comparison to the ER3
Sign in to start your 24/7 Virtual Visit
Set up a myuhc.com® account if you don't already have one or sign in to get started.
24/7 Virtual Visits and COVID-19
24/7 Virtual Visits providers are not able to order testing or provide vaccinations for COVID-19. Virtual providers can help answer questions about COVID-19 and can provide many aspects of care for acute conditions, such as COVID-19 symptoms.
Visit the COVID-19 Resource Center or contact your PCP to find COVID-19 testing and vaccine options.
Learn more before you start a 24/7 Virtual Visit
24/7 Virtual Visits are good for:
- Abdominal pain
- Allergies
- Bladder / urinary tract infection
- Bronchitis
- Coughing
- Diarrhea
- Fever
- Migraine / headache
- Pinkeye
- Rash
- Seasonal flu
- Sinus problem
- Sore throat
- Stomachache
- Yeast infection
- And much more
Choose other care for:
- Testing and treating COVID-19
- Anything that needs a hands-on exam
- Anything that needs a lab test or x-ray
- Cancer or other complicated conditions
- Chronic conditions
- International visits
- Sprains / broken bones or injuries requiring bandaging
If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling "911."
Frequently asked questions (FAQs)
With most UnitedHealthcare plans through work, you have benefit coverage for 24/7 Virtual Visits when:
- You use one of the provider groups in the 24/7 Virtual Visits network.
- You’re getting care for certain non-emergency medical conditions like the flu, colds, pinkeye, rashes and fevers. Some plans also include coverage for mental health virtual visits. See question 6 for additional details.
If you are a UnitedHealthcare Medicare Advantage member, please check your plan materials or call the customer service number on your member ID card to confirm coverage.
Here are the steps you’ll need to take.
- Complete a brief medical history anytime at myuhc.com/virtualvisits.
- Request a visit when you are sick.
- Get a diagnosis and advice and guidance on treatment in 20 minutes or less.
- Pay $493 or less with your UnitedHealthcare plan.
You should have your health plan ID card, a credit card or your UnitedHealthcare HSA Debit MasterCard® ready when you complete your brief medical history and whenever you need a visit. It’s also helpful to have your pharmacy name and address available in case you need a prescription2 medication.
24/7 Virtual Visits providers can send prescriptions2 to the pharmacy of your choice. Costs for prescription drugs are based on your pharmacy benefit and are not covered as part of the visit. You’ll only get a prescription if the doctor decides you need one.
Yes.
In general, a parent or legal guardian must be present during the visit with a minor dependent who is covered under your plan.
When you use one of the provider groups in our virtual visits network for a mental health visit, it may be covered if you have UnitedHealthcare mental health benefits. Check your plan documents for more information about your plan’s specific benefits. In addition, if you have Employee Assistance Program (EAP) benefits, please contact your EAP provider for coverage and network related questions.
National network providers include: Optum Virtual Care, Teladoc, Amwell and Doctor on Demand.
Ready to start your 24/7 Virtual Visit?
Set up a myuhc.com® account if you don't already have one or sign in to get started.
