UnitedHealthcare Introduces New Resource to Help People Access a Curated Suite of Health Programs

UHC Hub™ aims to simplify access to stand-alone health and well-being programs
while helping employers save up to 15% on these solutions

UnitedHealthcare is making it easier for people to tap into health and well-being programs while helping reduce costs for employers.

Available now, the UHC Hub offers a curated network of more than 20 health and well-being programs ranging from healthy living to complex health condition management and care resources. With many employers offering health programs beyond traditional medical benefits, the UHC Hub is designed to help streamline the process for employers to identify, evaluate and purchase various vendor programs while simplifying how consumers access and engage with available resources.

The platform builds on existing UnitedHealthcare enhanced advocacy solutions, which are designed to help people make more informed health care decisions such as staying in network, assisting with hospital discharge planning and support, reviewing potential treatment and medication options based on coverage considerations, and more. Many employers are citing advocacy solutions as a top priority when selecting health benefits,1 with the goal of offering personalized support to help improve member health and satisfaction, close gaps in care, and reduce costs.

“UnitedHealthcare is committed to helping people take advantage of health and well-being programs, navigate the health care system, and maximize the value of their benefits,” said Dan Kueter, CEO of the UnitedHealthcare commercial business. “By using technology and personalized support, we are focused on enhancing our digital experience and customer care resources to support improved health outcomes and satisfaction among our members, reduce the total cost of care, and deliver greater value for employers.”

For consumers, the UHC Hub provides an integrated, trusted source — accessible via advocates, myuhc.com and the UnitedHealthcare app — to find and enroll in available solutions that are designed to meet specific needs, such as nutrition, financial planning, starting or expanding a family, cancer care, and caregiving resources. For employers, the platform enables UnitedHealthcare to handle (at no additional cost) procurement, vendor management and billing for selected third-party health solutions. The platform helps expand access to health resources through one buying process while complementing clinical programs from UnitedHealthcare and Optum that already offer consumers an integrated experience.

The platform is now available to large employers with self-funded health plans, which may enable organizations to save up to 15% compared to the typical cost of these stand-alone solutions.* A list of the health programs currently available via the UHC Hub is available here.

In addition, UnitedHealthcare customer care advocacy resources are available to employers that purchase the CoreElite or Premier product offerings, which collectively support more than 15 million people nationwide. UnitedHealthcare analysis of large and midsize employers found that the enhanced customer care resources reduced total medical cost of care by up to 4% while increasing enrollment in clinical programs and more effectively closing gaps in care.2

These proactive support interventions resulted in fewer emergency room admissions and a decrease in 30-day and 90-day hospital readmissions, as compared to members without access to this type of support.3 Partly as a result, UnitedHealthcare enhanced advocacy models have achieved overall member satisfaction of 93%4 and decreased call transfers by 50%.5

More information about UnitedHealthcare advocacy initiatives is available at uhc.com/advocacy.

*Savings may vary depending on the program selected, with an average savings of over 15% for the integrated offerings.

About UnitedHealthcare

UnitedHealthcare is dedicated to helping people live healthier lives and making the health system work better for everyone by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. In the United States, UnitedHealthcare offers the full spectrum of health benefit programs for individuals, employers, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1.5 million physicians and care professionals, and 7,000 hospitals and other care facilities nationwide. The company also provides health benefits and delivers care to people through owned and operated health care facilities in South America. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified health care company. For more information, visit UnitedHealthcare at www.uhc.com or follow UnitedHealthcare on LinkedIn.

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Enhanced advocacy models

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